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Customer Ratings & Reviews

Your price for this item is $269.99
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The comparable value price is $299.99

Customer reviews

Rating 3.7 out of 5 stars with 310 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers consistently note the Alto 9+ sound bar's excellent sound quality and immersive Dolby Atmos experience. Many are impressed with the overall sound quality, with some even saying they can hear objects moving around the room. The easy setup process is also widely praised, making it a user-friendly option for many. However, some users have encountered connectivity issues and concerns with the volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 310 reviews
  • Rated 5 out of 5 stars

    Nice soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TCL is getting better with each new model. Looking forward to newer models.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dont get it !

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have try it for 2-3 Days..Sound is so low the only way to hear anything is from 35-45 on movie setting! Sounds too low and the price Are way too high!

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello Johnreese777,

      The TV will normally scale the Volume level of audio devices that are not 0 to 100. This is to help end user select the perfect listen level. Thank you for taking the time to provide your feedback. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      TCL Social Support

  • Rated 5 out of 5 stars

    good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    goog value bought with tv so save over $100 had discount and a $100 when you buy a tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not worth the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't happy with the sound. Treble was to shinny! Ended up returning!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I’m happy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best decision I made! It sounds like I’m in the movie theater. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is great and easy to install clarity and clear sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great New Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Love that I can use my Roku TV remote to control volume on this soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Best Buy? More like Better buy elsewhere

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is a terrible place to buy anything from. This item work fine. But Best Buy is terrible.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello ,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your soundbar thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Good bundle

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speaker we loved the bundle with the sound bar it was a nice Christmas gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar is high quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is high quality. Greatly improved my entertainment experience.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid it at all costs!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy! I wasn't expecting a lot from a $299 Atmos soundbar, of course, but the subwoofer is not working well, emitting a rattling sound, pretty much like a damaged speaker. I contacted TCL and after a long series of questions, they are not answering emails anymore. No support. No warranty. Best But also can't help. All I want at this moment is to return this really bad product. TCL warranty support is non-existent. It's my second and last TCL product.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Jcohen,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    A great sound system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great adjunct to our tv system to expand the viewing experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SOUND BAR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT ITEM AND GREAT SETUP. SALESPERSON WAS VERY HELPFUL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality for good price sounds great would tell everyone to buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound bar set up makes TV sound good glad I

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound bar set up makes TV sound good glad I made purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is the best I ever got I’m satisfied with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY!!!!!!!! THIS IS REAL REVIEW!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TRASH!!!!!!!!!!!! How are these even on the market!! System looks great! I pulled the subwoofer out and from the looks of it, made me feel like the sound is going to be amazing!! SOOOOOO DISAPPOINTED!! There’s no bass whatsoever!! System sound like tv speakers. DO NOT BUY!!! The bad reviews are real! Only got this since I have a 75in TCL android 4K tv in hopes it would compliment my tv and sound smh I’m going back to vizio

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Elliot,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can. We look forward to working with you!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Love!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! Makes our money nights 10xs better!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device........ definitely worth the buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good really loud and easy to work. Worth the money

    I would recommend this to a friend