Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $269.99
Clearance
The comparable value price is $299.99

Customer reviews

Rating 3.7 out of 5 stars with 310 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers consistently note the Alto 9+ sound bar's excellent sound quality and immersive Dolby Atmos experience. Many are impressed with the overall sound quality, with some even saying they can hear objects moving around the room. The easy setup process is also widely praised, making it a user-friendly option for many. However, some users have encountered connectivity issues and concerns with the volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 310 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sound doesn’t sync

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great looks good. Really liked the system. Just can’t get the audio to match the video. You can assist the timing on the sound bar but only in one direction and that would only make it worse. It drove me crazy so i returned it and got a Sony. Sounds just as good but it’s synced up perfectly.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Mattyp,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our soundbars. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Cons mentioned:
    Defective

    Rated 1 out of 5 stars

    Frustrated

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was referred as being a reputable sound bar by a sales person in the store. My wife got this for me as a Christmas gift. I NEVER got to enjoy it. It never worked and I had to return it with entirely NO help from staffing as a possibility to obtain another. There were none in stock in the store. So now, I am without a sound bar and a Christmas gift that my wife badly wanted me to have. I was told by the manager that 15 of this particular sound bar, were returned and Best Buy was taking it out of its stock. DO NOT BUY THIS SOUNDBAR!!

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Greg,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our soundbars. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Decent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a decent soundbar with HDMI ARC. One thing I do not like is the soundbar resets the EQ mode every time it turns off, and the generic one it defaults to is pretty flat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Alto 9+ is really impressive. It works seamlessly with my TCL 6 series I also just bought. The sound is really clear with focused dialogue in the Music and Movie setting. I will say my only compliant is that when the sound bar is powered off, it doesn’t turn back on in the last user setting. It will turn on in the TV setting. So I find myself using the remote to switch from TV to either the Movie or Music setting when I turn my tv on. Maybe there’s a way to save it, but I haven’t figured it out yet. Aside from that small function, the sound is great and I couldn’t be happier with this purchase for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It's good!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and paired mostly seamlessly with the TCL TV. Had to adjust a setting or two. Once installed, the sound is pretty amazing. Movies rumble, and music bumps.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    TCL OUT DID THEMSELVES AGAIN!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound for a room not larger than 16x20, clear at any volume. And the cost for good quality is below fair market price, in this category group.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Satisfied.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, just expected more. Interface well,with my Tcl Tv.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JABogan,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your soundbar thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nama

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are totally delighted with this product. Our first sound bar and regret waiting so long to get it. Best Buy recommended a bar with 3 speakers.... good choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Annoying to setup, worth it once it is

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup can be a little bit confusing, as you need open and connect it through the Google Home App to get WiFI setup at first (iOS or Android). This'll let the system perform any firmware updates After this it gets good... absolutely love the subwoofer for one. I can't really compare to much else, as all I had before was an old vizio soundbar by itself. But wow, it's awesome. The the Ray Danz 'Vertical Surround' is so worth it. Even for content that is not 'Dolby Atmos' it's makes an awesome difference in how well sound fills the room. Can really tell the difference with this feature on/off.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great price, even better sound!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Ideal for movie nights but you can also connect your phone via Bluetooth and listen to music that way. Once again, great price, quality sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded expectations. As a sound engineer I have a high bar for audio delivery. In this case, I have a small room I made into a game room and wanted something capable of Atmos to get ready for the inclusion of the new Xbox. Due to the low price and non big name brand I didn’t expect this to wow me but it did. Not so much that it’s a suitable replacement for the Shockwafe sound-bar for movies in a large room, but it’s pretty impressive and works great in a smaller room for gaming and movies.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TCL Ray Danz

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound bar, but the room I had it in was a little too big to get the atmos effects I was looking for. Moved it to a smaller room and it sounds much better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't overly impressed with this sound bar. I have a large open floor plan and I found the sound to not be much better than the tv sound. It looks nice. Its easy to set up. It works reasonably ok. I still am using my subtitles when there is other stuff going on in the room.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi PDXZMAN4085,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. Hope this helps!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Good!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I like it. It sync's well with my TCL Roku Tv. The only thing I can say that's bad with it is turning up and down the volume has a slight lag to it. Definitely not the end of the world.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good Soundbar

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems like a pretty good sound bar but I am not sure the middle channel that is supposed to improve speech is worth the extra dollars. Plus...it is pretty hard to figure out all the details.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Great sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar has incredible sound stage. Bass is great to honestly haven't had to go pass +2. Not sure how well it will do for a large room.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing special

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not particularly fond of this sound-bar. We bought it because we have a TCL TV already and I have a much cheaper sound bar less than $100 that was hooked up that actually sounds as good or better than this. I’m returning it this weekend to step up to the brand that rhymes with dizio./

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi CajunChief,

      Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This duo has great sound and is made of great quality. I love how they are wireless and the Bluetooth option so I can play music from my phone also.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Dolby Atmos!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dolby Atmosphere is the future! It makes my ears feel gooooooood! The sound! The sound! It feels like I'm actually in the movie with true 3d sound!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great deal for sound bar

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar looks very nice, match with the TCL 5 series TV. Only issue was the setup for the eARC, need to update the software to make it work

    I would recommend this to a friend