Customer Ratings & Reviews

The agent installed my speakers and resolved all issues with my entertainment system. He was professional, friendly, patient, and helpful in explaining somewhat complicated issues to elderly customers.

Geek squad was great, Josh was his name, very understanding and patient

the agent was very helpful in resolving the problem he could not fix it but help me identify that it was the Verizon service was the issue thank you

I was extremely satisfied with the two gentlemen that came to my home to help me with my security system. And I purchased a new computer from Best Buy, which the tech from Geek Squad set up for me. I will always have and recommend the Geek Squad.

When I call for questions or problems I may have with the computer or cameras they r very helpful and if they need to come to my house they come in a reasonable time frame

Agent Rene expertly installed an advance router for an upgrade to our internet service. We are extremely pleased with the results!!!

Jaycob Was incredibly knowledgeable and patient. He succeeded in resetting up my Sonos, Alexa and phillips Hue smart home so they all work now.

The Geek Squad was outstanding as usual. ALWAYS very professional and do things nice and know what they are doing. They are always willing to assist individuals who are not good with technology. OUTSTANDING GROUP.

The guy from Geek Squad did an excellent job, was very professional and went over and above by binding up our cords and separating out the cords we don't need (or not in use) from our old defunct network:)

The technical experts were able to reset the cameras after new 5 G Wi-Fi installed. The experts arrived on time and were courteous and professional. Will call again by when BBC service is needed

Ryan did an excellent job setting up the equipment and ensuring that I was able to use it, as needed. He was patient and kind.

It's a pleasure to visit Best Buy and the Geek Squad. They actually listen and help with any issue. The workers have good training.

The tech was great and reset all of my 16 devices and explained everything to us. Unfortunately, my Ring App is not back to what I had.

The agents helped me give an absolutely new sets of Nanoleaf shapes when just my power adapter was failed. They replaced all the panels with new one too!

THE AGENT RECONNECTED MY TELEVISIONS, CELL PHONES AND MY RING DEVICE TO THE WIRELESS. i WAS VERY PLEASED AND SATISFIED WITH HIS SERVICE AND I REALLY APPRECIATED HIS HELP.

I believe I already filled this out once, but I have to say that the tech was very knowledgeable and fixed the mistakes the person I spoke with over the phone caused me.

Ring doorbell was not functioning properly, geek squad took the time to give me an update on what the issue was and rectified the problem, thanks.

Your agent called ahead and was prompt. He solved my problem after patiently listening to my description of the issues and history. ATT had messed up my Wi-Fi when they installed a new fiber-optic router, and your guy sorted it all out and solved the problem!

The agents arrived on time and quickly corrected my issue and then also helped in identifying equipment no longer needed.

Great service. Except, when you call technical support, it is a nightmare to get the right person to service your needs.