Customer Ratings & Reviews

The agent connected my printer to my computer and fixed two other issues on the computer.

New roomba needed programming beyond us but agent's instructions gave us confidence and filled better information than booklet.

Item returned and exchanged hassle free with new lock installation included in the Totaltech Program soon to be no longer included

Called the Geeks for my JBL soundbar. As always they repaired (and trained me). They are an excellent electronic device technician handy man.

Awesome geeksquad agents....they complete the process in half of the time it would take me to do it!

Your agent called ahead and was prompt. He solved my problem after patiently listening to my description of the issues and history. ATT had messed up my Wi-Fi when they installed a new fiber-optic router, and your guy sorted it all out and solved the problem!

Thank you tech was very patient & professional & on time.

Canera reset. Explained details before and after. Very helpful and work done sooner than expected

The technician was professional and friendly. He was able to quickly resolve an issue with my PC.

My Agent was very, very helpful with getting my security camera's setup and working. I am very pleased with their help. I will happily use the service again..

Total Tech Protection is a must for all of our household devices. I love the convenience of calling the geek squad concierge to come out to my home and take care of all my computing needs

Our agent was very knowledgeable on the product and did an incredible job of troubleshooting the issue

Awesome Job mounting my TV . Really they did a great job. Knew what they were doing got right to work cleaned up and were gone !

Reese was very polite and was able to detect the problem quite quickly, stayed to make sure everything was continuing to run right, thanks again.

Honestly any other time I've come in and had to work with the Geek Squad, the experience has been great. My most recent visit was not one of those times. I was on time and seated right away, however this appointment was not quick. A discussion would take place on how to resolve my issue with the assigned support representative, and he would have to check with someone else every time, very time consuming. He needed to bring out a laptop to verify who I am, and he was doing that for an unnecessary amount of time, said he had trouble getting the laptop started or something. I ended up leaving with only half of my issue being addressed and that's with being a Best Buy Total Member, with a product in question purchased as a bundle through Best Buy. Bundle deals are great, as long as only one item within the bundle goes down. Anything more there is potentially an additional associated cost. Bottom line a resolution was inevitably reached, still shelling out $80 at the end of the day. This visit with Geek Squad wasn't at the level I am accustomed to not to mention I got a text later that day stating I missed my appointment? Just not a great customer service experience for this day.

the agent was wonderful, he walked me through all the steps he made.. he made my experience fantastic

The Geek Squad was great! The gentleman that assisted me was very knowledgeable and helpful the entire time.

The wiFi usb adapter worked as soon as it was installed. It updated my desktop computer so that I don’t need an Ethernet cable to our router.

They did nothing for me. I paid for two guys somehow. One guy acted as an apprentice. I asked him if he could even plug in a tv. I paid for service and received no help whatsoever. They were instructed to back up my data. Again, nothing.

The agent solved the problem i was having with my ring bell and camera.