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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 495 reviews

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91%
would recommend
to a friend

Customers are saying

Customers praise the Technology Reset Service for its excellent customer service, agent professionalism and knowledge, and ease of use. Customers also appreciate the overall performance, problem-solving capabilities, smooth installation, and clear communication. However, some customers have reported concerns regarding battery life and sound bar functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 495 reviews
  • Rated 5 out of 5 stars

    Geek Squad reset my security system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous. Reset most of the items, but one camera could not be reset.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer and internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech called before to let me know he way headed my way. He solved the problem with my printer and my computer and he was nice and helpful explaining everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reset and it worked for a week and stopped. He's coming back to see what happened. Very good service

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    terriblep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible encounter. Geek came into my computer room and announced that my windows was expiring, altho he did not open anything. i told him that my dell pc uses windows 11, and he denied that. it was purchased in 1/2023. he refused to work on my pc, and i asked him to leave. I am a member of your services, and have happily used them until now. now i question your services mightily. - kate s. ahmadi, ph. d.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our Google NEST doorbell / ca

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kebdal did a fabtastic job on oue Google Nest doorbell. He made sure we understood everything before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great having my security cameras working again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad agent did a great job reinstalling my Ring cameras. It’s nice to have them working again and having security installed once again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    J 1893609A19 8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed my ring spotlight camera Amazing people that were there to help us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reset alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech agent was very proficient and solved my problem in a very timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very knowledgeable and willing to take the time to explain things to this technologically-challenged ancient citizen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fix my ring doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Andrew, resolved my issue with my ring doorbell camera in a professional way. He is an asset to your company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    informed customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a repair on an air purifier and was fixed by repairman. I was educated about the problem and know what to look for if problem returns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feel secure and know my Apt has eyes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech set up my Nest Camera Wired indoor 2nd generation and placed in the perfect spot. Also set up my phone to receive the signal. Very happy !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reset out door camera.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reset my outdoor camera and synced it with my phone and did it in no time. Austin is very smart and good at what ever he is working on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job, melting my television and connecting everything so it work properly in a short amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart video doorbell added!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job very smart, mentioned I wanted a video doorbell without monthly fee and he gave me a zip drive that records video A+.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed the smart h ome months ago..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THis has taken way too much time than it should have the TECH was good .. but it is still not working..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    proffesional diagnosis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent diagnosed the computer,and condemed the hard drive.we new the end was near.thanks for all the help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians on our service went way beyond great customer care I can't think you guys enough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad repair appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Agent has full of knowledge about the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jharold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s everything that I need for home security it fits nicely.

    I would recommend this to a friend