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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 516 reviews

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91%
would recommend
to a friend

Customers are saying

Customers praise the Technology Reset Service for its excellent customer service, agent professionalism and knowledge, and ease of use. Customers also appreciate the overall performance, problem-solving capabilities, smooth installation, and clear communication. However, some customers have reported concerns regarding battery life and sound bar functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 516 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Canera reset. Explained details before and after. Very helpful and work done sooner than expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent was very knowledgeable on the product and did an incredible job of troubleshooting the issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was professional and friendly. He was able to quickly resolve an issue with my PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great having my security cameras working again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad agent did a great job reinstalling my Ring cameras. It’s nice to have them working again and having security installed once again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great! The gentleman that assisted me was very knowledgeable and helpful the entire time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reset my cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was wonderful, he walked me through all the steps he made.. he made my experience fantastic

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad definitely did not fix my WiFi problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came in describing my WiFi equipment (Comcast router and mesh system) and talking about what the problem (weak signal throughout house) was and an obvious solution (turn off router signal) - great fix it. They said they did, and they most certainly did not. Same problem exists. So what did I pay $200 for??

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Technician identified problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a couple of attempts of getting this service, the final appointment, the technician was able to determine that the equipment needed warranty replacement which was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joanw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great servicr would recommend them to everyone on time .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad in home support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we had a geek squad guy come to our house and he pretty much handled my concerns. I also bought a printer that he helped me setup. I know have some more questions, but i did not have these while he was here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    informed customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a repair on an air purifier and was fixed by repairman. I was educated about the problem and know what to look for if problem returns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feel secure and know my Apt has eyes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech set up my Nest Camera Wired indoor 2nd generation and placed in the perfect spot. Also set up my phone to receive the signal. Very happy !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reset out door camera.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reset my outdoor camera and synced it with my phone and did it in no time. Austin is very smart and good at what ever he is working on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reset and it worked for a week and stopped. He's coming back to see what happened. Very good service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very knowledgeable and willing to take the time to explain things to this technologically-challenged ancient citizen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our Google NEST doorbell / ca

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kebdal did a fabtastic job on oue Google Nest doorbell. He made sure we understood everything before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fix my ring doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Andrew, resolved my issue with my ring doorbell camera in a professional way. He is an asset to your company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring reset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you tech was very patient & professional & on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart video doorbell added!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job very smart, mentioned I wanted a video doorbell without monthly fee and he gave me a zip drive that records video A+.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job, melting my television and connecting everything so it work properly in a short amount of time.

    I would recommend this to a friend