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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 516 reviews

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91%
would recommend
to a friend

Customers are saying

Customers praise the Technology Reset Service for its excellent customer service, agent professionalism and knowledge, and ease of use. Customers also appreciate the overall performance, problem-solving capabilities, smooth installation, and clear communication. However, some customers have reported concerns regarding battery life and sound bar functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 516 reviews
  • Rated 5 out of 5 stars

    Jharold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s everything that I need for home security it fits nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Job Well Done !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey, it's the Geek Squad! Need I say more? The experience was awesome, as usual!! :)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad Specialist services.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shockingly poor experience, with Best Buy services. BB demand payment upfront for a specialist visit. Then cancel last minute on the day, despite Best Buy email confirmation. No reason ever provided. Onus placed on customer to reschedule. Multiple request for specific specialist not respected. Best Buy send technicians who do not have the necessary knowledge, experience or skills on the specific issue, Complete waste of my time and effort after driving 60miles round trip to a local Best Buy store provide clarity on my requirement. Seems Best Buy do not empower their staff., which negatively impacts the customer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    reconnected my printer to my new wireless router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was very knowledgeable and efficient, and got my printer connected to my wireless router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Job! Were knowledgeable. Answered my questions. Helped me adjust!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician was very professional, neat workin.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent diagnosed the problem and resolved the matter in no time, had everything working like new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician linked my laptop and copier with my other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad solved our phone problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was able to correct problems with our phones and reset the phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Expertise overload!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeffery was top notch from beginning to end. He solved every problem we were having with our TVs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick solve and resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was quickly able to diagnose and fix problem. Pleasant. Checked to see if anything else needed help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad completed installation of NEST.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service provided by a caring technician. Will use Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad keeps my computer runnin smooth.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has maintened my computer out of any viruses and working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and professional. She really knew what she was doing and figured out what was wrong. Great trouble shooter!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Electronic help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very nice and helpful. He took the time to show me and explain how to set up an app I needed help with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reset my ring product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very profesional got the reset done in a manner of minutes very pleased with the service thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was great couldn't ask for more friendly people

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer issues with old and new.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a little help with multiple issues, but did not solve all issues in one trip. Will require more trips.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did an excellent job. He went above and beyond taking care of us. RHVAI took great care of us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, quality service reps. Very knowledgeable and helpful. Thank you! Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was able to reconnect various electronics so we could enjoy TV again.

    I would recommend this to a friend