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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 495 reviews

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91%
would recommend
to a friend

Customers are saying

Customers praise the Technology Reset Service for its excellent customer service, agent professionalism and knowledge, and ease of use. Customers also appreciate the overall performance, problem-solving capabilities, smooth installation, and clear communication. However, some customers have reported concerns regarding battery life and sound bar functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 495 reviews
  • Rated 1 out of 5 stars

    Geek squad finally came out to check why my survei

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I kept calling to get my surveillance camera checked, and when someone would geek squad would call me back it was for the wrong reason whether it was for TV computer something other than what I needed kept having to call and reschedule my appointment so they got it right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek home installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This time, one was annoying but others were very kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best way to get services.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DeAndre M. setup our new desktop in no time! And reconnected our TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasant and knowlegable. I calked LG and SONOS first and they couldnt help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Over my head

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your squad rep was great - professional - and extremely helpful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent rewired my thermostats set them to eco and a few other requests.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Re-connected my Arlo cameras with computer. All is working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the geek squad service. The appointments are timel and the techs provide efficient service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Repair.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent analyzed my thermostat issue and fixed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dillon if Loxley

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up tv & demonstrated how it works. Very patient tech guy & knowledgeable. Thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tim's the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tim does a great job always. Really don't know what else to say he's just really good. Thanks Tim

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my ring doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ring doorbell wasn’t working correctly so they fixed it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my new printer and antenna on my

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the techs came, everything was quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reconnected my Arlo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John was very good and connected my Arlo cameras to my new internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed 55" Sony tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very considerate guy (can't remember his name). Got the job done efficiently and neatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was helpful and well informed. He sped up the computer and installed an app for our use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service Provided!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician provided us Outstanding services!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from geek squad . I am very satisfied with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad is GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Devon quickly identified the problem and fixed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent resources

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad helped me and answered my questions. i had one question they couldn't answer, but they found an associate on the floor who could

    I would recommend this to a friend