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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 516 reviews

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91%
would recommend
to a friend

Customers are saying

Customers praise the Technology Reset Service for its excellent customer service, agent professionalism and knowledge, and ease of use. Customers also appreciate the overall performance, problem-solving capabilities, smooth installation, and clear communication. However, some customers have reported concerns regarding battery life and sound bar functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 516 reviews
  • Rated 5 out of 5 stars

    Appliance install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional, knowledgeable, and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Difficult task

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reprogrammed a device on complicated sound system. So happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Custom fit camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed our issue we had with our security system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timpson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad reset my cameras and things are working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad. Ring door bell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very efficient n knowledgeable Very satisfied

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They keep messing up the order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered someone to come measure how much cable I will need to have new security cameras outside hardwired installed. they keep messing up the order, twice have sent appliance technicians. I'm still waiting for someone to measure my needs for cables so I can order the new camera system.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    MasTec installed my Ring Doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup Ring Doorbell was completed in excellent performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squaid added information to communi w Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was polite, patient and explained everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job! He examined areas where my security cameras were weak.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gus was knowledgeable and fixed the problem immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Double Agent did an excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Double Agent did an excellent job doing minor repair of one CCTV camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs hooked everything up then took time to teach me how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my printer. working fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my printer.Seems to be working fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great home service hooking up new Tovala oven!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    goooood job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    goooood job goooood job goooood job goooood job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was easy to mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted correctly and gives a great picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technology decided to work the moment they touched it would not do it for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped figure out my cloud storage prob

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Strongly recommend Total Tech!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reset my Arlo Pro 2 outdoor camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technician came out to my house in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smoke alarms were installed and tested for proper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed 3 smoke alarms in my house and set them up on my Nest Ap.

    I would recommend this to a friend