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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 495 reviews

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91%
would recommend
to a friend

Customers are saying

Customers praise the Technology Reset Service for its excellent customer service, agent professionalism and knowledge, and ease of use. Customers also appreciate the overall performance, problem-solving capabilities, smooth installation, and clear communication. However, some customers have reported concerns regarding battery life and sound bar functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 495 reviews
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very knowledgeable of the installation options and the product setup

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dissatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first several times I had they just come out to he they were fine and in what they had to do. Your frustration came. The last two times I was told a time that somebody would be there. They never showed up and they never called once again I rescheduled, and they never showed up again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped with my Alexa problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful and was able to help me with my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome guy !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched demo mode, so my oven would work !! It works !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computerclean up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech greeted me quickly and explained. Time line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job well done. The technician is very vast and knows his job well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy fix, really appreciated the support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech membership saved me $500 on purchase of

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech reset $500 less price on my AV receiver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad got Ring up and running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service Greek Squad reset my Ring Front Door Camera

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    usually effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were able to get some of the door lock programmed but not completel;y

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job I will be refer my friends and my family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MR Computer Fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech did a get job fixing my wife's computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent adjusted my outdoor ring cameras. Great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lenovo Yoga

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pictures transferred ok - videos impossible on Lenovo yoga

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Ring camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not my Tv that had the problem. It was my ring camera in front. You came out twice. Neither guy fixed it. Was not camera was not showing the space that I had set it up to View. I don’t want it to show all of the neighborhood. I just let them leave. I am so upset. One battery used to last a long time. I put 2 batteries in fully charged. One has 39% - 10%

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek info. from old computer to new - need help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Several items were not transfer from old computer to new one, for example my email, lists etc. I need to have a new appointment again. to come and fix the missing items.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too little, too late.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was nice enough and did an ok job. The issue was and is I didn't ask for a TR I asked for them to come out and fix what wasn't working. Which by the way didn't require a TR. I feel like someone had a goal to start doing TR and my ask / request was close enough so they said let's call this visit a TR. A visit from GS used to be great 3-4years ago. Now it's hit or miss and in general just nowhere as good as the service used to be. That's why I recently canceled.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what i was expecting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No service was rendered snd the excuse that was given did not sit well with me..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Checked on front door Yale Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Issue wasn’t really resolved .. the lock seemed to be broken. I had to purchase a whole new lock.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    dissatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not do the job serve was not acceptable you at least 141 letters well the only ones to come to mind are not fit to put on paper

    No, I would not recommend this to a friend