Customer Ratings & Reviews
- SKU:
- 6457663
Customer reviews
Rating 4.5 out of 5 stars with 516 reviews
(516 customer reviews)to a friend
Customers are saying
Customers praise the Technology Reset Service for its excellent customer service, agent professionalism and knowledge, and ease of use. Customers also appreciate the overall performance, problem-solving capabilities, smooth installation, and clear communication. However, some customers have reported concerns regarding battery life and sound bar functionality.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Was not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, communication was not good. Did not resolve issue.
No, I would not recommend this to a friendRated 1 out of 5 stars
No show for appt.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never should up. Customer service was no help as my husband waited all door
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy Horrible customer servicel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had Ring keypad that was not working Best Buy Geek Squad tech refused to visit
No, I would not recommend this to a friendRated 1 out of 5 stars
No one can help. 3 People, no solution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing was accomplished, per the usual. Still can’t use our receiver and surround sound, regardless of the smart TV.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ring Spot light camera, and solar panel.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t received service yet, but the young lady that came out wasn’t very knowledgeable.
I would recommend this to a friendRated 1 out of 5 stars
P They send me the wrong guy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They send me the wrong guy I was waiting for Two weeks
I would recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tech Lacked experience Repair was not completed
No, I would not recommend this to a friendRated 5 out of 5 stars
Super Helpful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians were able to help us with everything we needed to update our equipment. They were FANTASTIC! They even programmed our cable channels and explained how to access our steaming services. Even COX, who provided the steaming services, could not do it and theya re the ones who do TV's. KUDOS for Best Buy Geek Squad!!
I would recommend this to a friendRated 5 out of 5 stars
Loren is awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loren has assisted with the TV/Sound Bar Issues. The rating is for Loren only. The issue is still not resolved and thus far we are very disappointed with getting Best Buy to solve the issue on the TV that is only 5 months old!!!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Patient & kind
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sebastin was great. He explained everything and was very patient
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad set up my WiFi along with other items.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.James was by far the best Geek Squad tech we've had. He explained everything to a non-tech like me, answered any questions I had and guided me in my selection of items. Installation went well and I appreciated that he checked to make sure everything was working before he left. Being very personable was an added bonus!
I would recommend this to a friendRated 5 out of 5 stars
Fixed ring door bell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent fixed my ring door bell quickly . He showed up on time
I would recommend this to a friendRated 5 out of 5 stars
Very diligent!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mark was able to diagnose my real problem and did not give up until everything was working properly again. He definitely went above and beyond to hlp me.
I would recommend this to a friendRated 5 out of 5 stars
Great Technician
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech that came, Calob, was excellent. He knew exactly what to do. He deserves a raise.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Sonos reset was amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent who reset my Sonos system was extremely professional and very helpful. She took the time to educate me on how to use the Sonos app.
I would recommend this to a friend- Cons mentioned:Camera
Rated 5 out of 5 stars
Geek Squad repaired my Ring Doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Ring doorbell was not working properly. The camera on the Ring was not capturing anything. The tech reset our Ring doorbell. He was on time, very personable and made the repair very quickly. He tested it before leaving and said we could contact Best Buy Geek Squad for any additional questions or issues.
I would recommend this to a friend Rated 4 out of 5 stars
Installation of a Sonos amp to my existing system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was very good at installing my amplifier, the only problem I have is the installation requires another piece of equipment that costs an additional $800 of which I was not aware when purchasing it. No fault of Geek Squad, but of Sonos for making it so.
I would recommend this to a friend- Pros mentioned:Service
Rated 5 out of 5 stars
Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used the geek squad since before the pandemic and always stepped up and gave excellent service. I highly recommend having the geek squad for any item you purchase.
I would recommend this to a friend - Pros mentioned:Professionalism
Rated 5 out of 5 stars
Professional staff
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greek Squad staff was Very professional when they did the install. Can’t say anything bad about them and they are good in what they do.
I would recommend this to a friend Rated 5 out of 5 stars
Very Helpful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Manny was very helpful and efficient. He was on time and good at communicating when to expect him.
I would recommend this to a friend