Customer Ratings & Reviews

Completely satisfied! You are trying to force me to write something. I do not appreciate that!

I always trust in them, very professional and explain everything what you need to know, always on time

The agents did a great job reprogramming Alexa and 18 hue lights in 4 rooms

He fixed a problem with the ring bell, he tested And review all setting to make sure it will work Correctly

Ethan understood my problems and quickly resolved them.

The agent was very helpful and got our system up and running. He was a big help.

After several days of unsuccessful troubleshooting my outdoor security cameras, I made an appointment with the Geek Squad technical support group. The agent took less than 20 minutes to diagnose and resolve my connectivity problem. Time well spent (referring to the agent's troubleshooting, not mine).

Mark was great...very efficient and knowledgeable. He has helped me several times and I always ask foe him!

The agent was very helpful and understood my needs.

The agent came to look at issues with our Nest Smoke Detectors as they were not linking to nest app anymore. Did multiple resets but could not get to work. The agent was very through and did call he could. Very knowledgeable but the Nests are just not connecting.

Friendly service when I needed help with no internet.

The 2 guys from the Geek Squad where great they help me figure out the problem with my router and steered me to calling Spectrum for a tech to come to my house. The problem was with spectrum not having my new modem in there system.

The Geek squad tech reset my equipment in a very timely manner. He was very knowledgeable about the service he performed, he was friendly and very courteous. If needed again I wouldn't hesitate. Highly recommend.

Well four out of six work, but I believe that I have to be physically present to get the last two to operate @ 100%. Seems that all six worked, but two failed later that day ~ reason unknown. Next meeting is July 10th, will keep you posted.

Amazing customer service by the Geek squad field folks. So happy with their efforts to help on every level not only is there a technical knowledge an asset, but their customer service skills are superior.

The Best Buy Protection Plan is outstanding. I recommend it to all my friends and family.It has saved me hundreds of dollars on repairs from my doorbell to my washer and dryer.

The tech was very polite and understanding of our problem. He made the necessary adjustments to fix our problem. I would highly recommend him.

The agents were here to troubleshoot my internet connections and got me going again. Had a big work project coming due and had to have internet connection.

The geek guy installed our ring doorbell and did a professional job. Was quick, polite, and answered questions. No complaints.

They can as scheduled, told me that I needed to upgrade to the new iOS in my computer and to let them know when I did that so that they could reschedule. I did that and have called twice...Nico returned my call and said he would have someone call me back to come and look at why it's still not functioning and I haven't heard from anyone. Surprised, as service is usually very good.