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Customer reviews

Rating 4.4 out of 5 stars with 953 reviews

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88%
would recommend
to a friend

Customers are saying

Customers regard the gameplay and story of "The Last of Us Part II" as highly engaging and impactful, with praise for the intense action and heartbreaking narrative. Many also appreciated the supplemental items, such as the steelbook and art book. While some found the violence graphic and the pacing uneven, others felt the ending was disappointing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 953 reviews
  • Rated 1 out of 5 stars

    Delayed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pre-ordered the special edition on May 30. On delivery day I got an email saying it was going to be delayed until possibly June 26. If not available by then they stated then they will cancel it. REALLY DISAPPOINTED!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Crap game

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is pure crap compared to its predecessor. Such a joke to have the game be different.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It is an okay game.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did not live up to the original. You don't even get to play as Ellie for half the game.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Beautiful, but flawed.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the first one, but man oh man can't get past the issues in this one. All of which are due to the story and how it's told. The performances and tech are amazing though. Naughty Dog is the best in the business when it comes to facial animations. I just want a little more from my Blockbuster Story Driven Tentpole

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ehh not really that good as the first one. Still it’s not that bad of a game.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box came damaged on the top right corner. Would not recommend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Controls

    Rated 1 out of 5 stars

    Look how they massacred my boy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controls, great art, terribly preachy story about how revenge is bad but makes you go around killing everything because they need to show you how revenge is bad. If I wanted golf I'd have just gone and played "What the Golf?"

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    video game

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of action in a zombie filled world, but such a sad ending.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    terrible writing, bad everything, good gameplay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you value the style and realism of the first game. don’t buy this. god awful writing and character development. it bases the story on the basic philosophy of eye for an eye will make us all blind. the boring characters and their motivation are just laughable. wait for a sale.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best sequel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It felt lazy and rushed imo. I only enjoyed the beginning

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good game

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a ok game.. boring at some parts. But does get better

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The story was such a disappointment!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve waited 5 years for this game to come out only to be disappointed by what the writers have done to the story. They took a completely different turn, trashed all the values from the first one, and added political issues (which I didn’t mind at first until I realized that the writers slowly force issues on you). This game broke my heart, spat on the reputation of the whole franchise, and did not do the first one any justice at all. However, the graphics are amazing. Gameplay has indeed leveled up compared to the first one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delayed and damaged

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The review is not for the game. I haven't been able to play the game, because my order got to me 3 days late and the product was super damaged. The steelbook was bended and the artbook had some scratches. I tried to call the day I received the game, but I could not find any help. I went the very next day to one of the stores and they could not help me, they said they did not have any more, I asked for a refund and did get it. I literally went to the nearest gamestop and bought the Special edition without any problem. I will not pre-order anything at Best Buy for now on, and I will cancel my Ghost of Tsushima. I was really angry and disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I was expecting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game was very difficult to review. I think the story is just flawed, it has all the technical achievements but it's heavy handed story telling was no where near the brilliance of the first game. I regret the purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t pre-order from here!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre-ordered a month before release and it’s delayed a few days. Don’t advertise that people will get it the same day it’s released if that’s not true.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Like Most, This is a Review for Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre-ordered the game a month in advance. Order got delayed twice, went out for delivery twice, and Best Buy became entirely silent during the whole issue. I've been supporting and buying from Best Buy for years now, but this is the last straw when it comes to pre-ordering from them. They never seem to learn. Wish for once they would offer some sort of compensation for the MANY buyers they failed and lied too. Then maybe, we could see a maturing nature in this company for once.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great game mechanics but awful story

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you enjoyed the story of the first game and twists and emotions. I would skip this second game especially if you enjoyed a particular character. Ellie is good but oh man the story ramps up and then, blah.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mechanically and artistically great but the story?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the first game story and characters. This game is technically a very beautiful game ... but I wish I had not played it. I stayed away from spoilers ... but I should have listened when my friends tried to warn me. I can’t recommend it if you felt like I did about the first game. I am so ... “disappointed” isn’t even a strong enough word. I feel “angry”, like it was done on purpose to make me sorry I bought and played the game?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BestBuy sucks on preorder

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was advertised that released day delivery but NO! Tracking info doesn't update at all which is really disappointing. I will never preorder with bestbuy again...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible SHIPPING!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was fine and was delivered fine. But the promise of the delivery dates was completely overexargerated. I will think twice before I get something delivered from best buy.

    No, I would not recommend this to a friend