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Customer reviews

Rating 4.4 out of 5 stars with 953 reviews

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88%
would recommend
to a friend

Customers are saying

Customers regard the gameplay and story of "The Last of Us Part II" as highly engaging and impactful, with praise for the intense action and heartbreaking narrative. Many also appreciated the supplemental items, such as the steelbook and art book. While some found the violence graphic and the pacing uneven, others felt the ending was disappointing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-953 of 953 reviews
  • Rated 1 out of 5 stars

    BESTBUY..more like BADBUY & WAIT 10 MORE DAYS!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sure the game is great, but I preordered the special edition from BADBUY weeks ago and the status online says it will be ready to pickup June 30th!! The release date is today the 19th!! I am cancelling and ordering from AMAZON.. they still have this edition and will be here in 2 days! Way to ruin this special day BADBUY!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy; not the game

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My order got delayed, but it hasn't even given me an updated shipping date. It just says that it will try to ship it by Friday, June 26, and that if it doesn't ship by then, I can cancel the pre order. I do not have the option to change shipping address, pick up from store or cancel- they are all greyed out. So Best Buy is sitting on my money until they figure out how to fix their issue. On top of this, they have not even sent the pre order bonus code. So, delayed shipment + withholding my money + no option to cancel + no pre order code = no more Best Buy pre orders.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Super disappointing best buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like many others here I pre-ordered this game months in advance with the promise it would get delivered on release date. Even took the day off from work. I get an email this morning telling me it's delayed until the end of the weekend. I now have to buy another copy to play it and am out of luck because no special editions are available anywhere. First and last time I pre-order from you guys best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never pre order from bestbuy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much learned my lesson here, it looks like Bestbuy took pre orders even if they didn’t have stock for it. They need to fix their website and inventory control. Otherwise I’m sure the game is going to be amazing if I even get to play it today.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed with delivery.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was anticipating an entertaining weekend but because of this delay won’t be seeing it anytime soon. Frustrated about no update about shipping especially after seeing that some already received their copies. Just sitting here wondering what happened to the rest of us. #no last of us for the rest of us.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT PRE ORDER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy does not know what pre ordering means. For them it means to not have the game until a week after release. First and last time i am ordering from this this place. Way to ruin the day best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delayed and No Idea if/when it ships

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much for pre-ordering an item in a month in advance

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shame!!! Pre-order delayed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shuched like others here, I Pre-order in advance month ago and suppose to get release day delivery but the shipping is delayed and will arrive a week later. Really shucked of best buy and so sad....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Are you kidding Best Buy...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre ordered the game over a month ago and now have to wait until July 2nd to receive it...unacceptable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT PRE-ORDER GAMES AT BESTBUY!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My pre-order got delayed for 1 week after the release and I waited for it. Now I got an email saying they cancelled my preorder! I waited patiently for the game because I love collecting steelbook but this happened! NEVER PREORDER GAMES AT BESTBUY AGAIN!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bestbuy delay my pre order

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pre order day one and bestbuy delay my pre order, man waiting for nothing if I knew this was going to happen I would not pre order from bestbuy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Day 1 Guarantee?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems like everyone that pre-ordered the deluxe edition is having the same problem. You spent an extra $30 to get your game a week later.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delayed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just cancelled the order shipment due to delays. Went with amazon instead they still had some special editions in stock. Earliest I will receive it is on Tuesday.

    No, I would not recommend this to a friend