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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5585 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers frequently mention that the gameplay and story are solid and amazing, respectively. Many also appreciate the overall performance, thrilling action, and excellent price. On the other hand, some customers express concerns regarding the ending, violence, and pacing. A few customers commented on the game's difficulty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 5,585 reviews
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Another Winner from Naughty Dog

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. I loved the first game and the sequel certainly is a worthy successor. The detail they put into every piece if this game is unbelievable - the character moments, the graphics, the music, the sound design, and the story are all top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Well deserved GOTY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This video game is absolutely excellent from nearly ever aspect. The technical performance is near perfect, the story is great albeit polarizing, and the gameplay is a refined form of it’s predecessor’s.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    An excellent game to play

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game is like being in a survival zombie movie, the gameplay is great and graphics are awesome. This game expands on the story of the first part and makes it even greater. Lots of fun and exciting plot twists and long enough to enjoy.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Great Experience

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great story and gameplay. Definite must play follow up to part 1.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Outstanding!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily one of the best looking games in the history of the PS4. An engrossing (but somewhat divisive) story with top-notch voice acting, motion capture, and fluid gameplay. Bleak and beautiful at the same time. This is one I'm enjoying thoroughly.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Come on Ellie

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sequel to one of my all time favorite games of the ps3/360/wii era of games. I know it is a very decisive game but I’m here to tell you it’s a beautiful looking and incredibly emotionally driven game with an amazing story

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Does not disappoint

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited a long time for this sequel and the folks at Naughty Dog delivered. The content is not for the faint of heart and shows 2 sides of the same coin. Would have loved for the story to move in a different direction but it lovely none the less.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Excellent game?

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gameplay, story was somewhat lacking for me. There is a lot of story there but the direction they took was disappointing. However the gameplay was fun, and it has some replay value. Especially going back to go through the campaign with all of your gear fully upgraded. The graphics, cutscenes, music, is all superbly done. I loved the first one and this one has a lot to offer. I picked this up later after release due to it being on sale for a great price, and I already knew what happens but playing it through you still get the reaction and I think that they could have done the story better. Still worth picking up and playing.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 4 out of 5 stars

    An experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, lots of divide in terms of the reception of this game. I'm in the middle; I found the game very entertaining and worth the price, BUT I was not fully satisfied with the story. The graphics/environments/animations are PHENOMENAL. The technology and talent here shows and they really paid attention to detail. I loved just slow-walking in the environments and admiring the beauty of the graphical prowess. Character animations, especially facial animations, are the best I've ever seen in a video game. They look incredibly realistic. Okay, the story. My opinion is really simple: it was meant to be bold and attempted to be revolutionary. It didn't really succeed. They didn't want to do the classic revenge story where you ultimately kill the bad guy and live happily ever after. Instead, they went a different way thinking that it would awe everyone and teach a profound lesson. Ehh. At the very end, I saw what they tried to do; revenge led to everyone losing everything/everyone they cared about. It was deep and meaningful, but not satisfying. That's just my opinion. Trust me, the gameplay is really fun and the story keeps you interested to see what happens. Buy it on sale. Have fun! :)

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Great game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really awesome game with a great story and the really great graphics. My only negative is Best Buy screwed me out of my pre-order bonus and never gave it to me does not make me happy. I even called them and they were not very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    One of the best games ever made.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attention to detail paid to the visuals and art style is beyond anything in gaming industry. One of the best PlayStation 4 exclusive. Story is engaging and characters are very well developed. This will be looked at one of the best sequels made.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it on sale for $10. Great gameplay and story.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game is violent, and makes you want to be less violent, and more empathetic. This game is beautiful in the characters, story-telling, but most of all the environment. Every level is a masterpiece. I highly recommend for the mature gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    One of the best games

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game is one of the best if not the best video games I have ever played. The story can get a little drawn out but is extremely captivating and involved. Gameplay is smooth and controls are easy get ahold of. Highly recommended to play.

    I would recommend this to a friend
  • Pros mentioned:
    Story

    Rated 5 out of 5 stars

    Did what it could to compare to the 1st

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing will ever compare to the original master piece that was part 1, but Last of us part 2 blew me away in some ways, in others it felt almost 2 familiar of gameplay for the amount of time spent on the game ( spoiler) not having Joel along for the ride was a hard pill to swallow, still the best stories are those that mimic real life, life is messy, unfair, disappointing, stuff that happens is only good or bad depending on your perspective & life isn't full of happy endings. The realism of this is art true to form, some gamers didn't get it. You can't compare this to the 1st game, but it holds its own despite some flaws, like dumb AI, a slow drawn out pace, that was likely too long, & to away more than added to the game. Some small dlc could fix some holes this game had left to fill.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 4 out of 5 stars

    Way better than most people will say.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game got review bombed so hard, and it really doesn’t seem fair. There’s certainly some things I didn’t love about it, but the gameplay, storytelling, and attention to detail are consistently solid and sometimes mind blowing. Definitely worth playing, although it is a bit depressing, so I recommend balancing it out with lighter fare.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Last Of Us

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grandchildren Love The Lase of Us LOVE both games and show excellent

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    A Divisive Risk that Must Be Experienced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    (Brief w/ No Spoilers) As a video game, The Last of Us Part II meets the expectations that are warranted with being a 7 year newer sequel. It improves on the original in every single aspect, and the motion capture performances/acting are the best in the business. As a narrative piece of media, The Last of Us Part II defies expectations and spits in the face of the cliche movie/video game franchise sequel. This game challenges you emotionally like no other has, and it is shame that some fans of the franchise could not accept that challenge. While the game does feel like a departure from the original, at it's core, this is very much the Last of Us. Naughty Dog took a very divisive risk in telling the next chapter of this bleak story, but it ultimately pays off in big way that is fitting for the world they created.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Great game!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Last of Us II is a very great game, like its precursor. The game's gameplay is phenomenal along with its stellar visuals and beautiful story telling. For those who who love a great challenge and a good story, this is the game for you!

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Great title

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this game. I'm a big fan of The Last of Us, it has a great story, great game play and great graphics. Highly recommend it for any Last of Us fans.

    I would recommend this to a friend