Customer Ratings & Reviews

Shockingly bad design for a brand that is supposed to cater to high-end market. And the fact they haven't fixed the UI, which is just software in spite of all these negative review shows you how little they care about what their customers think. I have to assume that one of the most fundamental principles the design team was given was that people who buy this microwave will not be using this often. Read the other reviews, they are spot on. It takes 5 clicks to heat something for 30 seconds. Yes, something that is 1 click on literally every other microwave on planet. All of it can be fixed via software, but they have not done so. We got this free with the Thermador fridge, and were hoping the negative reviews were a bit off the mark, but we were wrong.

What does it take to reheat your food for 30 seconds? FIVE CLICKS (Wakeup -> On/Off -> Microwave -> Add 30 seconds -> Start/Stop) and listening to THREE loud, long & annonying sounds, followed by endless beeps! Thermador user interface designers climbed the height of incompetence and their don't care customer service reached new lows. Read through the reviews below left over two plus years to understand the customer pain and how Thermador is making it endless by ignoring. We took Thermador microwave as part of the whole built-in appliance bundle without trying it out. What a mistake! This pretty piece of junk is driving our family nuts. Do yourself a favor, go to the store and try the microwave for your typical usage. It is not a small decision. Looks of bulit-in appliances need to match. Cabinet cutout hole sizes are different. I failed to read these reviews, and focused only on Thermador cooktop (good), refrigerator and the looks of oven stack. The family is suffering now and we all hate the microwave. The first one was dead on arrival and it took 5 weeks to get it replaced. Now we know what kind of annoyance it is, we need to get something useful such as a Monogram. Looks will not match and we will have to pay the cabinet guys to redo the appliances cabinet for a different hole size, but it is necessary cost to have sanity. I can't return the rest of the Thermadors either as the return window closed due to late arrival of microwave. I am very very very disappointed at Thermador for creating and continuing such a horrible interface to an otherwise beautiful looking microwave. This is unbelievable for a high-end appliance maker. A quick firmware update can alleviate the usability issues but Thermador doesn't do it. We are asking the visitors of our new 100k+ kitchen to stay away from Thermador.

Super unhappy with our pro series microwave oven/oven combination unit. I found another review elsewhere by someone with the same complaints and spent a long time on the phone with a friendly customer service rep at Thermador. Our conclusion is that the digital interface is one big software design mess. We called our salesman for help. He will be checking to see what it will cost to replace the microwave oven with the speed oven. This is a $2400 fix out of our pocket. I will be test driving the speed oven control features before investing more money. After recently dropping over $30k into a full suite of Thermador appliances for our kitchen remodel, we are devastated. One final note: the unit is underpowered. BUYER BEWARE! Look at my picture. Is it on? Is it off? What time is it? I have no answers.

The microwave has a sleek modern look Thermador is a great brand BUT…. Every time you use the microwave when it finishes cooking it just CONTINUES TO BEEP until you open the microwave, It will not stop . Which means when ever that you want to use your microwave be prepared to stand next to it until it’s finished because the loud beeping WILL NOT STOP on its own. I contacted Thermador because I thought I was missing something but turns out I’m not missing anything this is how this was the designed. HUGE FLAW wish I knows before I purchased .

The startup and done sounds are obnoxiously loud at the lowest setting and can’t be muted. Interface is total junk with a crude UI and too many button presses to do the simplest things. Really disappointed and likely will have to return it. It looks great so we thought it would work great, and probably does, but so annoying that it would likely rarely get used if we kept it. Shame on Thermador, this could have been easily corrected and could have been a great product otherwise. Would be great if there was some kind of firmware update to fix this mess.

Not worth it. Please buy another brand microwave other than Thermador. To heat anything you need to power on, select time or keep adding 30s. Finally press start/stop. This is all ok but the worst thing is it makes this loud sound as soon as you turn it on, press button or when it is done it keeps making this loud sound till someone opens the door and picks food up. It’s very annoying to say the least. There is no way you can turn it off. Its really really loud!. Would not recommend. Buy some other brand. These guys don’t know how to make microwaves Cannot submit review without any stars.. so give it a 1. Very generous!

Good, simple microwave that does the job. The control panel makes the process more complex than it should be though. It takes too many button presses to start heating.

One MAJOR flaw (that I’ve fixed) and one unavoidable minor flaw. This is an excellent microwave for what it is…a 120 volt microwave. If you want a more powerful microwave or baking capabilities, you’ll need 240 volt wiring. I love the way it looks and it matches all my other Thermador appliances. Now, the major flaw that I referenced is the same flaw others have mentioned in their review: it makes a god-awful, LOUD sound on power up as well as when it starts/finishes cooking. To fix the issue I spent about thirty minutes removing the control panel and covering the speaker completely in several layers of black electrical tape. Only tools needed are a P2 Philips screwdriver and some electrical tape. I’ve deducted one star for both me needing to do this and also for the unnecessary complexity of the cooking steps.

Just remodeled my kitchen. This is a great looking appliance! Probably the best microwave we’ve ever owned. I am not sure why all the bad reviews here this is an awesome product! We are looking to buy another one for our Airbnb

Preforms as advertised. Easy to operate. Instructions simple.

Under powered microwave with annoying tones that we have not been able to remove.

We love our new microwave! We read the reviews prior to purchasing and some people indicated that the sound of the microwave was loud… it is not!

Excellent product recommendation for Thermador all products.

Looking forward to receiving our new thermador microwave. Purchased it to match the rest of our new appliances

Intimidating at first but once you get to know the microwave, it will be your BFF in the kitchen. Size of an oven but functions like a microwave

For the money, this is the biggest disappointment in a new appliance. Thermador estimated 3-3.5 months, it took 9. I get it, there are all kinds of issues going on in the world, so we found a replacement to use in the mean-time and moved on. Fast forward, the oven came in, and as others have mentioned, the interface isn't great, and worse, the noises coming out of this thing are RIDICULOUSLY LOUD. Even with the volume on the lowest setting, you can hear it throughout the house. Oh, and it loves to make these noises for everything. Haven't used it in a while and have to wake it up? There's a LOUD sound for that (and mandatory "Thermador" logo that you have to wait for. Want to start after waking it up? There's a sound for that too. And there is no way to disable them (aside from likely breaking it). Bottom line for us, is that if you wake up and want to use the microwave at 3am, don't. It's hard to imagine what an engineer is thinking when building these things, but it's not what we expected out of a top brand commanding top dollar. Now the larger oven it comes with? The interface looks similar, but the low volume on that is quiet, and doesn't seem nearly as painful to use, at least so far. If you really want a Thermador, I would absolutely make sure you familiarize yourself with it before sinking money into it. I know I wish I had.

Perfect for commercial lunch area at work and home.

I 100% concur with the reviewer who described the microwave as annoying. There are way too many many buttons to press for the simplest task - 5 buttons need to be pressed to start a 30 second heating - my cheapo previous microwave had 1. Next the clock display disappears after using and can not be left on. In order to use it, one needs to press the power button, not once, but twice. First, you hear this ultra loud mysterious ethereal sound that cannot be turned off, then you have to hit power again to get a menu, then you need to select microwave, the you need to add the 30 seconds, then you need to turn it on again! Crazy. We are extremely disappointed. Yes it looks nice - but that's where it ends - looks. Don't buy this unless you want to be annoyed. Oh, and Thermador couldn't care less what you think.

This is an amazing microwave. Easy to use. It is well built and looks like it was made to last a lifetime.

We purchased an entire professional series Thermador kitchen, so naturally, we completed the suite with this microwave. Big mistake. This microwave has a user interface that is needlessly complicated. The fact that you have to turn it on with every use is annoying given its 5min auto-off “feature” which you can’t adjust. It has an obnoxiously loud startup chime (even with the volume at the lowest setting). Then, once you get to the main menu, everything is slide-to-navigate, including minutes/seconds to select, which takes a significant amount of time compared to microwaves with number buttons. It takes no less than 25 seconds to microwave something for 25 seconds, making your entire experience 50 seconds long. It’s so bad that it made us question our entire kitchen purchase. Luckily, Bosch and Thermador are built the same, so we bought a Bosch 500 series microwave and swapped the door out so it would look consistent with the other appliances. Thermador seriously needs to consider changing the downright insulting UI on this microwave before they drive away more customers than I’m sure they already have.