Customer Ratings & Reviews

Microwave is outstanding! Works great and looks amazing. On the downside, it took five months to arrive.

IF I COULD GET MY HANDS ON THE IDIOT THAT DESIGNED THIS! TAKES 5 BUTTON PRESSES (AND AN ANNOYING DANCING LOGO SHOW) BEFORE YOU CAN USE THE MICROWAVE FOR SIMPLE 30 SECONDS CYCLE!!! THE SOUND ISSUE IS ALSO ANNOYING AS OTHERS MENTIONED. AND YES, IT IS WEAK AS THE $50 MICROWAVES. THE SADDEST PART IS THAT THERMADORE CAN EASILY CREATE SOFTWARE UPDATE BUT THEY REFUSE. GREAT JOB THERMADOR. YOU HAVE THOUSANDS OF PEOPLE NOW TELLING THEIR FRIENDS TO STAY AWAY FROM THERMADOR.

DO NOT BUY this microwave. This is the worst thought out most poorly designed electronic I've ever come across. By far. It gets stuff hot, but it is such an awkward design to turn it on, I quit using it and put a Panasonic on my counter. It takes 5 steps to turn it on. That's the short cut. And you can't turn off the chimes - the endless sound at every push of the buttons... until you turn it off. Worst part is you can't know all this on a show room floor. Please believe all the reviews and don't buy this microwave.

I moved into a renovated condo where this microwave had already been installed and there’s not a day when I haven’t been miserable using it. As others have written, I beg you to update the firmware to try to correct some of these issues. I had a nice technician come to the house and apologize that he couldn’t fix it. The user interface is awful, with the need for many, many extra clicks and wait times to do the simplest things. But the worst thing are the tones when you turn it on and especially when cooking is done. It has an unearthly chime that is VERY loud. Last night I counted and it repeats the chime 13 times, going for two straight minutes! The only way to stop it is to open the door. It often startled others in the house when it goes off, and there’s no way to silence it. I don’t know what your designers could have been thinking. Did anyone try it? I’m currently looking into tearing it out, if that can be arranged. I wish I had my old GE microwave, where you can cook most things with the tap of one button and silence all the tones. Please don’t say you’re happy for this feedback unless you have something more substantive to tell us.

This microwave is a horror. We rent a very nice vacation home where the owners have this microwave. You can’t heat anything in it without waking up the entire house. You need an advanced degree to heat up hot water because the interface is so clunky and complex. Everyone who joins us on vacation hates it and it is always a topic of spiteful discussion. Thermador in general seems to think people want to hear nonstop annoying sounds out of their appliances. The dishwasher they make that is in the same home is also a sound making horror. It literally will beep all night if you wash dishes before going to bed. I will never put this brand in my home. They are clueless on what makes a high end kitchen enjoyable.

Thermador, do your software (or sales?) folks not use microwave ovens. The user interface is terrible as noted by many reviewers. Reinitialize (delay, load noise) - select microwave (doh) (or "beverage") - select time (or beverage size) - enter - start. How about instead: 1) open door takes one to previous setting (unless you hit power off to cancel) 2) start (then edit settings while running) This would effectively provide instant access to commonly used functions, any thing you like. You can turn off the display and reactivate it when door is opened. This simple change will be a game changer, Or if you want to sell a "professional model". Have a single knob that you twist one way to increase time (with auto start) and twist the other to decrease teh time. Push to stop/pause/restart.

The microwave itself is fine but the UI and noise is a masterclass is poor design. Every other microwave has a quickly accessible "+30 seconds" type feature/button that is arguably the most used feature on any other device. This unit takes forever to get there, requires multiple button presses, and makes an absurd amount of noise along the way. Also incredibly loud when complete no matter how much you turn down the volume. It's great that it matches all my other Thermador appliances look and feel but the microwave as a functional appliance in my new kitchen is *total garbage.* Also, this is is almost certainly just a software problem since none of my other Thermador appliance in the same series (that I love) operate this way. Thermador could fix this with an update if they wanted to. I'd even pay money to have a tech come out and update it if it made the thing usable.

I wish I read the other reviews before purchasing. UX UX UX. I want to heat popcorn. On my $40 microwave, I hit {popcorn}. On this one: {power} wait {POWER} wait, scroll to {programs}, scroll to {Popcorn}, scroll to {3.2oz}, {Start} That and the fact its like a smoke detector in loudness and in annoying beeps until you make it happy. I feel like this thing should have a class action due to mental anguish.....You pay absolute top dollar just to be harassed and teased by a machine.

It is tempting to give this review one star for the glaring user interface deficiencies, but that would not be fair to some of the more advanced functionality. I agree with the reviews that this is an over-engineered product designed by engineers who clearly never used the microwave. 95% of our use is for quick heating of water and food. An $80 microwave turns on and starts working with the click of a button. This high-end product takes at least 5 steps and the time difference is significant (one second vs. 20 seconds adds up over thousands of uses). On the other hand, I think some of the more advanced features like Sensor Reheat work well. Just takes too long to get to that function!

The microwave "speed" oven that comes with the PODMC301W Thermador double wall oven is ridiculous. For one thing, it takes too many steps to microwave something and the ready signal sound effect is grating and absurd. Say you want to warm your coffee by microwaving 20 seconds. First turn on the microwave knob (and hear zzinnng! sound effect and wait 2 or 3 seconds while a LED displays "Thermador" (as if you need a brand reminder every time you want to use the microwave), next press "time", then swipe the seconds display to 20, then press the check symbol button (to confirm your selection), then press "start" (and hear zzzinnng! again). When 20 seconds are up, the zzzinng sound repeats every 10 seconds until you retrieve the item from the microwave. Anyway, that is five steps necessary just to warm up your coffee. My old microwave did it in three steps for exact timing (or even one step if you press 1 for "One Touch" cooking) and was a lot less annoying. This ridiculous technology is what happens when software engineers are dickering around and not being supervised by a responsible adult. Thermador needs to program an update to this unit that simplifies the microwave instruction process, and either get rid of the annoying signal or enable owners to deactivate the signal. Two stars because the unit looks nice and the convection oven capabilities work well.

We bought an entire custom kitchen of Thermador products for our newly built home. This MC30WP microwave was recommended by the builder/designer and appliance rep -- none of whom must actually have one at home...because how can you NOT be fixated on the VOLUME and quantity of beeps that come from this monster?!! House is huge...but never fear - you can hear the bings/beeps/music everywhere!!! We have lowest setting on, but it will still wake people up at night if you use it! Thermador -- PLEASE help!! We are losing our minds with this!!

I purchased a MB30WP to replace an eight year old Thermador built-in microwave that failed. It's a very nice looking unit, but upon installing it, I found a few really annoying aspects of the UX design. First, and most annoying, is the array of sounds that YOU CANNOT TURN OFF. Every time you press "ON" to use it, it belts out a start-up sound straight out of The Jetsons. Even the lowest volume setting will be heard rooms away. That is one of many unnecessary sounds for actions that did not really require sounds. Second, the pretty clock display times out after a while and the display goes dark. To see what time it is, you have to press "ON," and then Voila! the start-up sound startles everyone nearby. Last, the simplest everyday commands require too many button presses, yet there are modes like "Soften Cream Cheese," or "Melt Chocolate." Thermador needs to hire better UX designers. I can't believe that I waited 2-1/2 months for this thing...

I rarely write reviews of any kind, but I couldn't let this one go. I totally agree with every other bad review. We built a new home and Thermador appliances were part of the very expensive package. The microwave was not on display in the showroom (now I think I know why), but I figured at this price point and including the fact that I've never had a microwave I had a problem with, it would be great, or at least ok. Boy was I wrong! I'd take my old GE microwave back in a second if I could. Like others said, It is SO loud it even wakes up people sleeping upstairs on the far side of the house. My husband often gets called into work in the middle of the night, but won't use the microwave for coffee or a snack for fear of waking up the whole house. You have to be reminded every time you turn on the microwave that it's a Thermador because you have to put up with the very slow icon with a bizzare sound before pressing 5 other things to heat up water for 30 seconds!! Then when it's done heating, it rings out every 2 seconds until you open the door-it is SO annoying!!!! The accompanying oven has a very pleasant sound so I thought my microwave speaker was broken or something so I had Thermador send someone out to "repair" it. The repairman apologized for it and said they've had tons of complaints but that's just the way it is. Like others have said, I cannot believe any engineers though this was a good product. And they definitely must not have used it! So my inquiry to Thermador is this-you keep responding to let you know if we have any questions and that you will share the comments with your product team. My question is this--can you please provide customers with this microwave a software update to eliminate these issues and make this microwave work as well as every other microwave out there that is a fraction of the price? If you can, I will write another review and let prospective customers know it is as convenient as it is attractive. But please don't just save this advice for future products. Some of us won't be able to spend money on another microwave for years or even more than a decade. That's a long time to forgo midnight snacks or breakfast before the kids get up. Not to mention, I may lose my sanity from all the beeps throughout the day by then...

Extremely disappointed in this product. Had less than 2 years and it broke. The technician said it was not even worth fixing due to design. We purchased to replace an old one and this one fit the space currently there and now we are trying to figure out best way to handle purchase of a new microwave to fit that spot. We have been using an old counter top model that prob costs about $100 and has lasted over 10 years. Ridiculous that one that cost 2k has 1/10 of shelf life.

takes forever to start.. at least three steps needed to just get it started. Loud sound chime sound that cannot be turned off. Worst usability.

The absolute worst microwave I’ve ever dealt with. The oven is fine but the microwave is literally so awful, I am trying to remove it and find a way to either replace w/ different brand or just another wall oven. It is GARBAGE, not user friendly, difficult to use, awful interface just to start it, it defaults to turn all the way off then must be turned on just to use it, the way time is entered is AWFUL!

This is terrible due to its loud chime that can’t be turned off. Really hope someone get fired for the sloppy job and testing. Plz update the software to make this go away. do not buy!!!

Love the look, love the rotisserie feature of the oven, also, the multi- function of microwave/oven/ convection. Yes the learning curve takes time but face it you bought a multi- function dual oven/ microwave/ convection ovens.