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Customer reviews

Rating 4.5 out of 5 stars with 1256 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.6 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,256 reviews
  • Rated 5 out of 5 stars

    Vacuum mop cleaner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tell all my friends Love this vacuum mop saves me half the time it’s cordless it’s light weight easy to clean mops and vacuums at the same time picks pet hair dries quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mop n clean

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, easy to assemble, user friendly and was great Christmas gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this vacuum mop because it mops and picks up lots of dog hair and dirt. It is a little hassle because I have to clean it every use almost and I don’t know yet how to put it on self cleaning mode but it’s still my favorite cleaning supply!

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for your thoughtful review! We’re delighted to hear that you enjoy using the vacuum mop and that it effectively picks up dog hair and dirt—making it your favorite cleaning tool. Your feedback means a lot to us.

      We appreciate you mentioning the cleaning process and the challenge with activating the self-cleaning mode. We’re committed to making our products as user-friendly as possible, and your comments will help us improve the design and instructions for future models.

      If you ever need assistance with setup, cleaning, or any other questions, please don’t hesitate to reach out to us. We’re always here to help.

      Thank you again for choosing our product. We look forward to supporting you and making your cleaning experience even better!

  • Rated 4 out of 5 stars

    RN Ken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4/5 not perfect but reliable. a little heavy for me as compared to newer brands. always needs the stand to stay upright. but for cleaning, will do the job very well plus the price is just right.

    I would recommend this to a friend
    • Brand response from Tineco team
      Posted .

      Dear KenCL,

      Thank you for sharing your honest feedback with us.

      We are pleased to hear that you find our product reliable and effective for cleaning, and that you consider it a good value for the price.

      Regarding your comments on the weight and the need for a stand to keep the unit upright, we genuinely appreciate your input. Please be assured that we are continuously working to improve our product designs and ergonomics to enhance user comfort and convenience in future models.

      Thank you for choosing Tineco. If you have any further questions or need assistance, please do not hesitate to contact us. We are always here to help.

      Best regards,
      Tineco Customer Service Team tineco

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves how easy it is to use. She loves the self cleaning part. She recommends it to her friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST Floor Cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this floor cleaner. I bought one for myself and for all three of my daughters and they love them as well. I love walking barefoot on my floors so I can actually feel how clean they are! The only down fall for me is the ability of the handle to go down further to get all of the way under tables.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      We are overjoyed to read your delightful feedback about our floor cleaner! It’s fantastic to know that not only do you love the product, but your daughters are also enjoying the benefits of clean and fresh floors. Your satisfaction is our greatest reward, and we’re thrilled that our product helps you experience the joy of barefoot cleanliness.

      We truly appreciate your kind words and the trust you’ve placed in our brand by purchasing our product for yourself and your family. It’s feedback like yours that inspires us to keep delivering products that make everyday life better.

      Regarding your suggestion about improving the handle’s ability to reach under tables, we value your input and are always looking for ways to enhance our products. We will certainly pass your feedback along to our design team for consideration in future updates.

      Thank you once again for your support and for taking the time to share your thoughts. We are committed to continuous improvement and look forward to the opportunity to serve you even better in the future.

  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine. I have not downloaded or used the App, so I am not sure how that works, but this floor cleaner works well without it, which I appreciate. The tank is small, but I use it every day, so the floor stays clean and I can easily clean up without having to dump the tank until the end. The battery also lasts for the cleaning. I would highly recommend the convenience of this floor cleaner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you have hard surface floors. You need this.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gets my floors cleaner than they have ever been. I highly recommend this floor cleaner. Easy to disassemble and clean

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Time saver when it works, which isn't long

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to try to save time with my cleaning as most of my home is covered in wood or laminate floors. Much to my delight, this machine did a good job of sucking up dust and debris as well as leaving my floors a lot cleaner than a conventional vacuum as it would mop while I vacuumed. Fast forward 3 months and maybe like 10 uses and this thing suddenly starts to say that the dirty water tank is full and needs cleaning even when it's been cleaned. I went through all the troubleshooting, cleaning, etc and nothing helped to resolve the issue. I contacted customer service and they said that since it was under warranty that they would repair but I would need to ship it to their facility. After digging up a large enough box and going through the trouble to ensure the vacuum was bubble wrapped and secure so it wouldn't be damaged in transit, I waited for the repaired unit to be returned to me. Well, they did return it to me, relatively quickly considering it was during the holidays but the problem was that it came back in the exact same state in which I had sent it to them, broken. Now I'm having to jump through hoops to try to get a new vacuum because it seems evident to me that a vacuum that breaks within 3 months of purchase and still doesn't work after being "repaired" is probably a lemon. So far, the only resolution I've gotten from them is to continue to send back this machine for repair, accept a different refurbished unit, or take a partial refund in which they'd deduct some amount to account for my use. Don't buy this vacuum unless you really enjoy packing and unpacking items in boxes.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for taking the time to share your detailed experience with us. We’re pleased to hear that initially, the machine met your expectations by effectively cleaning your wood and laminate floors, combining vacuuming and mopping in one step. However, we’re truly sorry for the inconvenience and frustration caused by the issues you’ve encountered with the dirty water tank and the subsequent repair process. We take your feedback seriously and are committed to using it to continuously improve our products and services.

      Based on your description, the main concerns are the persistent issue with the dirty water tank sensor and the unsatisfactory repair experience.

      We’d love to assist you further and find a satisfactory resolution. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to provide you with the support you need.

      Thank you for giving us the opportunity to address this situation. We hope to restore your confidence in our products and services by resolving this matter to your satisfaction.

  • Rated 5 out of 5 stars

    great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    powerful easy to use machine. so far so good...this is my 3rd tineco product....purchased this one for elderly father who is amazed by its efficiency.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than any vacuum ive purchased!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vaccum, but the mop roller holds a certain stench. I also dont know how accurate the dirty to clean lights are, but it definitely does the job! I would have never thought my floors were that dirty! Ive cleaned them 3 times in a row and im still trying to clean them until the water runs clear. It takes about 4 hours to fully charged and the battery depletes within an hour, but id still buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vac

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does an amazing job cleaning and then cleans itself. So easy to use and it’s so nice not dealing with cords

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vacuum mop I’ve ever owned. Works amazing. 35 mins is enough time for me to mop my 1400 sq ft home. The smart feature is a bonus. It does have the self clean feature but I still hand wash the brush since it still has a smell even after the self clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great mop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum mop, This saves me so much time with having a new puppy. It is quick and simple.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for taking the time to share your positive feedback on our vacuum mop. We are thrilled to hear that it has been a time-saver for you, especially with the addition of a new puppy in your household. Your satisfaction with the ease and efficiency of our product is truly rewarding.

      We are grateful for your choice to trust our brand and will continue to strive for excellence in our products. Please be assured that your feedback is invaluable to us, and we are always working on improvements to ensure we meet and exceed your expectations.

      If you have any further questions or need assistance, please don’t hesitate to reach out to us. We are here to help and appreciate your continued support.

  • Rated 5 out of 5 stars

    What a joy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little thing! In 15 minutes I can refresh all of the floor in my house go through the cleaning process and then let charge until next time. Picks up all the fur and tender for my cats so I use it about once a week. I even love the little automated voice!

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for your delightful review! We’re thrilled to hear that you’re loving your new vacuum, especially its efficiency in refreshing your floors and its ability to handle cat fur. It’s great to know that it fits so well into your weekly cleaning routine and that the automated voice is a bonus you enjoy.

      We’re grateful for your choice to use our product and are committed to continuous improvement to ensure we meet the needs of all our customers. If you ever have any suggestions or need assistance, please don’t hesitate to reach out to us.

      Thank you for your support, and we look forward to continuing to provide you with high-quality solutions.

  • Rated 5 out of 5 stars

    Love how it cleans

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this, it cleans the ceramic tile and wood floor beautifully. Easy to operate and easy to clean!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mop- vacuum it’s one of the best I have ever got and the battery life is excellent. Love it love it love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great investment that will help you mop your house in a timely manner. Easy to use and do the job tirelessly. Had many mop vacuum before but this one stand out and help us save time and have a clean home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife was looking at these at sister in laws house, we ended up trying theirs out and was super impressed with it, so with a newborn at home i got her the S5 and its beyond as advertised so far we are very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum mop is great. I typically run it on automatic mode. It brings up debris on our hard floors and if they’re rough spots it’ll adjust the pressure needed. Only draw back is the tank needs refilled and emptied while in use, battery also runs out quickly.

    I would recommend this to a friend