Customer Ratings & Reviews

Thank you so much for your wonderful feedback! We’re thrilled to hear that the product works so well and that you absolutely love it. Your satisfaction means a lot to us.

We also appreciate your suggestion regarding the water/cleaner capacity. We’re always looking for ways to improve our products, and your input is invaluable in helping us do better.

If you have any questions or need further assistance in the future, please don’t hesitate to reach out to us. We’re here to help!

Thank you again for choosing us. We look forward to serving you again!

Sheila, thank you for leaving us a review on the FloorOne S3! We are so happy you are liking the S3 and so happy it is helping to remove your furry friends paw prints! The S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. When you get some time, please contact our Customer Service team with more details regarding the S3 not cleaning the floors while going against the grain, we would like to lean more! As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Sheila and welcome to the Tineco family!

Tiff, thank you for leaving us a review! We are so happy the FloorOne S3 is a Godsend for you!

Thank you for your positive feedback and for taking the time to share your experience with our product. We're delighted to hear that you found the product to be very good and that it has been helpful for your needs.
We appreciate you choosing our product and are grateful for your support. Regarding the issues you mentioned with your back, we take this feedback seriously and will continue to work diligently to improve our products.

If you encounter any questions or concerns in the future, please don’t hesitate to reach out to our customer service team. We’re always here to assist you.

Thank you again for your valuable feedback and for being our customer.

Thank you so much for sharing your experience with us! We’re delighted to hear that you love how easy the mop is to use and that it has genuinely made your life much easier. That’s exactly what we aim for!

We appreciate you also mentioning the downside regarding the occasional smell if the water isn’t cleaned daily. This is valuable feedback for us. While we design our products with easy maintenance in mind, understanding real-world usage challenges like this helps us identify areas where we can potentially improve our instructions or product features to make the cleaning process even more straightforward and minimize any unpleasant odors. We will definitely share this feedback with our product development team.

Thank you again for choosing our mop and for your candid review. If you have any questions or need any assistance in the future, please don’t hesitate to contact us.