Customer Ratings & Reviews

Thank you so much for your wonderful feedback and for taking the time to share your experience! We’re absolutely thrilled to hear that you like it so much and find it makes life easier. It’s great to know you’d recommend it to others too. We really appreciate you choosing our product.

We’re always striving to improve our products, and your positive feedback is encouraging! If you have any questions or need any assistance in the future, please don’t hesitate to reach out. We’re here to help!

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our product has not met your expectations. Please be assured that we take these matters seriously and are committed to using your feedback to improve our products and services.

Based on your description, it seems that you’ve experienced an unpleasant odor from the cleaning water and dirty water canisters, and that the suction power has decreased after a year of use.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further and resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to ensuring your satisfaction and will work with you to find a solution.

Once again, we apologize for the inconvenience caused and appreciate your understanding. We hope to have the opportunity to restore your faith in our brand and deliver the quality experience you expect and deserve.

Dear JanetD,

We sincerely apologize for the frustration caused by the issue with your device. We take your feedback very seriously and are committed to using it to continuously improve our products and services.

Based on your description, the machine prompts you to begin self-cleaning just a minute after starting it every time, leaving you unsure if the unit is defective.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

Your machine comes with a two-year warranty service. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).

Sincerely,
Tineco Customer Service Team

Dear JanetD,

We sincerely apologize for the frustration caused by the issue with your device. We take your feedback very seriously and are committed to using it to continuously improve our products and services.

Based on your description, the machine prompts you to begin self-cleaning just a minute after starting it every time, leaving you unsure if the unit is defective.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

Your machine comes with a two-year warranty service. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).

Sincerely,
Tineco Customer Service Team

Thank you for your amazing review! We’re thrilled to hear that both your lady and your mom love our product. Your satisfaction is important to us. If you have any questions or need assistance in the future, please don’t hesitate to reach out to us. We’re here to support you and ensure your continued satisfaction with our product. Thank you for choosing us!

Thank you so much for your fantastic review and for calling it one of the best products! We’re thrilled to hear that you find it easy to use and efficient. Thank you for choosing our product – we really appreciate your business.

We’re always looking for ways to improve, and your positive feedback helps us know we’re on the right track. We’ll keep working hard to make our products even better.

Thank you again! If any questions come up later, please feel free to contact us. We’re here to help!

Jasmen, thank you for leaving us a review on the FloorOne S3! We are so happy you like the S3 and many thanks for the 5-star review! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Jasmen and welcome to the Tineco family!

We are truly sorry to hear about your disappointment with our vacuum, especially considering the high hopes you had for it. We understand how important it is for a vacuum to be effective and reliable, and we apologize for any inconvenience this has caused you. Please be assured that we take your feedback very seriously and are committed to addressing your concerns and improving our products.

Based on your description, it seems that the main issues are related to the vacuum’s cleaning performance, its tendency to clog, the short battery life, and the frequent need to refill the water tank. We understand how frustrating these issues can be, especially when you’re looking for a vacuum that meets your high standards.

For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the life of your vacuum. While it’s unfortunate that you’ve encountered these issues, we’re here to help and find a solution for you.

We would like to assist you further and ensure that your concerns are addressed. Please know that we offer a two-year warranty on our products, and our customer service team is always ready to help. You can reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to resolving your issues and improving your experience with our brand.

Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand.

Rini, thank you for leaving us a review on the FloorOne S3! I’m so glad you’re loving the S3 as much as we do! We agree, anyone who doesn’t have a FloorOne S3 is missing out and we are so appreciative that you would recommend this product to others!! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Rini and welcome to the Tineco family!