Customer Ratings & Reviews

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our product has not met your expectations. Please be assured that we take these matters seriously and are committed to using your feedback to improve our products and services.

Based on your description, it seems that you’ve experienced an unpleasant odor from the cleaning water and dirty water canisters, and that the suction power has decreased after a year of use.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further and resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to ensuring your satisfaction and will work with you to find a solution.

Once again, we apologize for the inconvenience caused and appreciate your understanding. We hope to have the opportunity to restore your faith in our brand and deliver the quality experience you expect and deserve.

Thank you for your positive review! We're delighted to hear that you find our product great for house cleaning and appreciate the good value it offers. Your recommendation means a lot to us. If you have any questions or need assistance in the future, please don't hesitate to reach out to us. We're here to support you and ensure your continued satisfaction with our product. Thank you for choosing us!

We are truly sorry to hear about your disappointment with our vacuum, especially considering the high hopes you had for it. We understand how important it is for a vacuum to be effective and reliable, and we apologize for any inconvenience this has caused you. Please be assured that we take your feedback very seriously and are committed to addressing your concerns and improving our products.

Based on your description, it seems that the main issues are related to the vacuum’s cleaning performance, its tendency to clog, the short battery life, and the frequent need to refill the water tank. We understand how frustrating these issues can be, especially when you’re looking for a vacuum that meets your high standards.

For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the life of your vacuum. While it’s unfortunate that you’ve encountered these issues, we’re here to help and find a solution for you.

We would like to assist you further and ensure that your concerns are addressed. Please know that we offer a two-year warranty on our products, and our customer service team is always ready to help. You can reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to resolving your issues and improving your experience with our brand.

Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand.

Awesome, thank you for leaving us a review on the FloorOne S3! We agree, the S3 is the best smart wet dry vac on the market! In fact, Tineco was honored to receive the prestigious Red Dot Design Award for product Design on the Floor One S3 in 2020! You are right, the S3 is easy to use and as you experienced, the S3 washes and vacuums your hard floors at the same time! By combining the two chores into one the S3 provides better, faster cleaner results than traditional vacuuming and mopping. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The FloorOne S3 is cordless, lightweight and has a hands-free, self-cleaning system that helps keep your unit fresh and clean! As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again Awesome and welcome to the Tineco family!

Dear Kate,

We sincerely apologize that our vacuum did not meet your high hopes and that you found the design disappointing. We take your feedback very seriously and are committed to using it to continuously improve our products and services.

Based on your description, the vacuum feels like a cheap design and lacks the suction power you expected.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

Your machine comes with a 2-year warranty, and we would appreciate the opportunity to address your concerns regarding the suction. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help.

Best regards,
Tineco Customer Service Team

Thank you for your wonderful review! We’re ecstatic to hear that you think our floor cleaner is the best you’ve ever used. Your satisfaction is our top priority. If you have any questions or need assistance in the future, please don’t hesitate to reach out to us. We’re here to support you and ensure your continued satisfaction with our product. Thank you for choosing us!

Thank you for taking the time to share your incredible feedback with us! We’re thrilled to hear that our product has had such a positive impact on your life. It’s always our goal to create products that make a real difference for our customers.

We’re glad to know that you’re satisfied with your purchase and that our product has exceeded your expectations. Your support means the world to us, and we’re grateful for the opportunity to serve you.

If you ever have any questions or need further assistance, please don’t hesitate to reach out to us. We appreciate your support and look forward to continuing to provide you with products that make your life easier and more enjoyable.

Zeidan, thank you for leaving us a review on the FloorOne S3! We’re thrilled that you’re loving your new FloorOne S3 as much as we do! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again Zeidan and welcome to the Tineco family!