Customer Ratings & Reviews

Thank you for your fantastic review! We’re thrilled to hear that you’re super happy with our product and highly recommend it. Your satisfaction is our top priority, and we’re continuously working to improve our products based on customer feedback. If you ever have any questions or need assistance, please don’t hesitate to reach out to us. We’re always here to support you. Thank you for choosing us and for taking the time to share your positive experience!

Jones44, thank you for leaving us a review on the FloorOne S3! We are so happy you are loving the S3 and that it’s doing an excellent job at cleaning your floors! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again Jones44 and welcome to the Tineco family!

Thank you for your review! We’re delighted to hear that you find our product easy to use and appreciate the voice prompts for convenience. Your satisfaction is our priority, and we’re here to support you with any further needs or questions you may have. If there are areas where we can improve, please don’t hesitate to let us know!

Citychamp2013, thank you for leaving us a review on the FloorOne S3! I am so glad you love your smart wet dry vac as much as we do! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The battery on the S3 will last up to 35 minutes with intelligently optimized suction and battery power. Floors dry quickly and streak free! As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again citychamp2013 and welcome to the Tineco family!

Thank you for taking the time to share your feedback with us. Your satisfaction is our top priority, and we are grateful for your choice to trust our brand.
We also appreciate your suggestions for improvement. We are constantly striving to enhance our products and services, and your insights are invaluable to us. Please rest assured that we will be working diligently to address the areas you mentioned and to deliver an even better vacuuming experience.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to assist you. Thank you once again for your support, and we look forward to continuing to serve you with high-quality products and exceptional service.

Thank you for your kind words! We’re thrilled to hear that our product is making life easier for you and is well-suited for your new floors. We appreciate your choice and are committed to delivering the best experience. If you have any questions or need support, we’re always here to help.

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are enjoying the wonderful performance of our product.
We understand your concern about the cleaning process after each use. Please be assured that we are continuously striving to improve our products, and your input is invaluable in this process. We are committed to enhancing the user experience and will certainly take your feedback into consideration as we work towards making our products even better.
Thank you for choosing us and for your trust in our brand. We appreciate your support and are dedicated to providing you with the best possible service. If you have any further questions or concerns, please don't hesitate to reach out to us.

Thank you for taking the time to share your positive feedback with us! We’re thrilled to hear that you’ve fallen in love with the voice of our product and that it has helped alleviate your feelings of loneliness.

We’re glad to know that our product could bring you such joy and companionship. Your satisfaction is our top priority, and we’re delighted to hear that we could meet your expectations in this regard.

Please rest assured that we will continue to work diligently to improve our product and provide an even better experience for you. If you have any suggestions or feedback, please don’t hesitate to reach out to us.

Thank you again for choosing our product and for your kind words. We appreciate your support and look forward to serving you better in the future.

Cutiepiesmommy, thank you for leaving us a review on the FloorOne S3! I’m so glad you’re loving the S3 as much as we do! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again Cutiepiesmommy and welcome to the Tineco family!

Thank you so much for your amazing review. We are thrilled to hear that you are enjoying our product and that it works well for you. Your 10/10 recommendation is incredibly rewarding and serves as a great encouragement for our team.

We strive to deliver high-quality products that meet the needs of our customers, and your satisfaction is our top priority. We truly appreciate your trust in our brand and your choice to recommend our product to others.

If you have any more feedback or need assistance, please don't hesitate to reach out to us. Our team is here to ensure your continued satisfaction and support.

Thank you once again for your kind words. We look forward to serving you with more products that cater to your needs perfectly.

Dear JanetD,

We sincerely apologize for the frustration caused by the issue with your device. We take your feedback very seriously and are committed to using it to continuously improve our products and services.

Based on your description, the machine prompts you to begin self-cleaning just a minute after starting it every time, leaving you unsure if the unit is defective.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

Your machine comes with a two-year warranty service. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).

Sincerely,
Tineco Customer Service Team

Dear JanetD,

We sincerely apologize for the frustration caused by the issue with your device. We take your feedback very seriously and are committed to using it to continuously improve our products and services.

Based on your description, the machine prompts you to begin self-cleaning just a minute after starting it every time, leaving you unsure if the unit is defective.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

Your machine comes with a two-year warranty service. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).

Sincerely,
Tineco Customer Service Team

Dan08, thank you for leaving us a review on the FloorOne S3! We are so happy you are loving your new floor cleaner and are loving the self-cleaning feature! The FloorOne S3 is perfect and not only washes but also vacuums hard flooring at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The battery on the FloorOne S3 will run up to 35 minutes with intelligently optimized suction and battery power. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again Dan08 and welcome to the Tineco family!