Customer Ratings & Reviews

We are truly sorry to hear that you’re experiencing problems with your Tineco vacuum. We understand that having a vacuum that doesn’t work properly is frustrating, especially when you’re trying to keep your home clean. We appreciate you mentioning that you’ve already taken steps to troubleshoot, which shows your commitment to making it work.

Based on your description, the vacuum is displaying prompts to restart or contact service, and despite your thorough troubleshooting (cleaning the dirty water tank, port, and filter, ensuring tanks are attached), you suspect the motor isn’t functioning as indicated by the lack of suction noise, even though other lights appear to be working.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).

We take your feedback very seriously and will use it to review our product quality and support processes. Thank you for bringing this to our attention.

We’re truly sorry to hear that your recent experience with the Tineco Floor Washer hasn’t met your expectations, especially since you chose to purchase it again hoping for a better outcome. We understand your disappointment, and we appreciate you sharing your feedback with us.

Based on your description, the main concerns you’ve raised are that the product feels cheaply made and that it stopped working properly after only 6 months, even though this was your second purchase of the same model.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a 2-year warranty on this machine, and we are committed to helping you resolve this issue. We will actively work to find a solution for you.

We take your feedback very seriously and will use it to continuously improve our products and services. Thank you for your understanding.

We sincerely apologize for the trouble you’ve encountered with your Tineco vacuum/mop. It’s clear that your experience hasn’t met the high standards we strive for, and we’re committed to making things right. Your feedback is invaluable in helping us improve our products and services.

Based on your description, it seems that the unit is turning itself off after a short period of use, despite following the manual’s instructions and ensuring it was clean and charged. We understand how frustrating this must be, and we want to assure you that we take these concerns very seriously.

We’d love to assist you further and resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with a solution that meets your needs and expectations.

Once again, we apologize for any inconvenience caused and appreciate your patience as we work to improve our products based on feedback like yours. We hope to have the opportunity to restore your confidence in Tineco.

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve encountered issues with your Tineco vacuum after three months of use. We appreciate your dedication to maintaining your vacuum and want to ensure that you continue to enjoy the benefits of our product.

Based on your description, it seems that you are experiencing two main concerns: the vacuum randomly prompting you to clean it even when it is already clean, and the onset of loud motor sounds a few days later. We understand how frustrating this must be, especially given the care you’ve taken with the product.

Our customer service team would be happy to assist you further. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).

We value your investment in our brand and are committed to providing you with a solution that meets your expectations. Our team is dedicated to addressing your concerns and ensuring that you have a positive experience with our products.

Once again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue. We hope to have the opportunity to restore your confidence in Tineco and demonstrate our commitment to quality and customer satisfaction.