Customer Ratings & Reviews

We are truly sorry to hear about your disappointing experience with our product. We understand how frustrating it can be when a product does not meet your expectations, and we want to assure you that we take your feedback very seriously. We are committed to using your feedback to improve our products and services.

Based on your description, it seems that you are experiencing issues with the suction power of the machine, as it frequently clogs and shuts off during use, requiring multiple filter cleanings. We apologize for the inconvenience this has caused you.

For optimal performance, we recommend ensuring that the battery is fully charged after each use and cleaning the filter as needed. This will help maximize suction and extend the use time. Additionally, we suggest checking the machine’s manual for any specific maintenance tips that could help improve its performance.

We’d love to assist you further and help resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and will do our best to ensure that you have a better experience with our product. Also, we’d like to inform you that our products come with a two-year warranty, and we’re ready to assist you with any issues you may have.

Thank you for bringing this to our attention. We are continuously striving to improve our products and services, and your feedback plays a crucial role in this process.

Dear customer, we are very sorry for your unpleasant experience. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

We are truly sorry to hear that you’ve experienced issues with your Tineco vacuum so soon after purchase, especially given how infrequently it’s been used. We understand how frustrating it must be when a product doesn’t last as expected. We appreciate you bringing this to our attention, and we take your feedback very seriously as we strive to continuously improve our products and services.

Based on your description, the main issue you’re facing is that the vacuum has stopped working and won’t charge properly after only four months of limited use, with the battery failing to hold a charge effectively and running for only 15 minutes.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

Please be aware that we offer a two-year warranty on our machines. We’d love to assist you further in resolving the issue with your vacuum. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to finding a solution for you.

JTilley, thank you for leaving us a review on the FloorOne S3! We are so happy you and your wife are loving the FloorOne S3! We agree, the FloorOne S3 is great and not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The FloorOne S3 extends runtime up to 35 min with intelligently optimized suction and battery power. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again JTilley and welcome to the Tineco family!

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your Tineco vacuum has not met your expectations. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is invaluable in helping us improve our products and services.

Based on your description, it seems that the vacuum worked initially but subsequently stopped functioning. Additionally, we understand that you’ve been unable to return the item due to medical reasons. We sincerely apologize for the inconvenience and frustration this has caused.

We’d love to assist you further and resolve this issue. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will do our best to find a satisfactory solution for you.

Once again, we apologize for the inconvenience and appreciate your understanding. We’re committed to improving our products based on customer feedback, and we hope to have the opportunity to restore your confidence in our brand.

Reva, thank you for leaving us a review on the FloorOne S3! I’m so glad you’re loving the S3 that it’s the best thing you ever purchased! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Reva and welcome to the Tineco family!