Customer Ratings & Reviews
- Model:
- FW0506E0US
- |
- SKU:
- 6578007
Customer reviews
Rating 4.5 out of 5 stars with 1277 reviews
(1,277 customer reviews)Rating by feature
- Cleaning Quality4.6
Rating 4.6 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the product's excellent cleaning performance, ease of use, and impressive battery life. They also appreciate its lightweight design and effective mopping capabilities. However, some customers find the water tank size to be insufficient and the price a bit high. There are also occasional concerns regarding charging issues and suction power.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves how easy it is to use. She loves the self cleaning part. She recommends it to her friends.
I would recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Water tank size
Rated 5 out of 5 stars
My floors are so fresh and so clean
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This devicr does a fantastic job cleaning my tile floors. Its great because cleaning one small section isnt a chore of bringing out a a kip and bucket and loading it up. I juat pull this thing out and do a quick cleaning and im done. My only complaint is how small the water revisor is.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, cuts cleaning in half. I wish there wasn’t such a gap at the ends but it’s overall very helpful in a house with 2 kids and a dog.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback on our product. We are thrilled to hear that it has been a great help in cutting your cleaning time in half, especially in a busy household with two children and a dog. Your satisfaction is our top priority, and it’s always rewarding to know that our product is making a positive difference in our customers’ lives.
Regarding the gap at the ends of the product, we appreciate your observation and understand the importance of attention to detail in ensuring the best possible user experience. Please be assured that we are continuously striving to improve our products based on customer feedback. We will certainly take your comments into consideration as we work towards enhancing the design and functionality of our product.
Thank you once again for choosing our product and for your valuable feedback. We are committed to delivering high-quality products and services that meet and exceed your expectations. If you have any further questions or concerns, please don’t hesitate to reach out to us.
- Pros mentioned:Cleaning performance, Mop
Rated 5 out of 5 stars
worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife was looking at these at sister in laws house, we ended up trying theirs out and was super impressed with it, so with a newborn at home i got her the S5 and its beyond as advertised so far we are very happy with it.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Clean floors!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome! It made my floor cleaning so easy! I just fill the clean tank and add cleaner and clean everywhere! I would recommend this to everyone!
I would recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Water tank size
Rated 1 out of 5 stars
Time saver when it works, which isn't long
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to try to save time with my cleaning as most of my home is covered in wood or laminate floors. Much to my delight, this machine did a good job of sucking up dust and debris as well as leaving my floors a lot cleaner than a conventional vacuum as it would mop while I vacuumed. Fast forward 3 months and maybe like 10 uses and this thing suddenly starts to say that the dirty water tank is full and needs cleaning even when it's been cleaned. I went through all the troubleshooting, cleaning, etc and nothing helped to resolve the issue. I contacted customer service and they said that since it was under warranty that they would repair but I would need to ship it to their facility. After digging up a large enough box and going through the trouble to ensure the vacuum was bubble wrapped and secure so it wouldn't be damaged in transit, I waited for the repaired unit to be returned to me. Well, they did return it to me, relatively quickly considering it was during the holidays but the problem was that it came back in the exact same state in which I had sent it to them, broken. Now I'm having to jump through hoops to try to get a new vacuum because it seems evident to me that a vacuum that breaks within 3 months of purchase and still doesn't work after being "repaired" is probably a lemon. So far, the only resolution I've gotten from them is to continue to send back this machine for repair, accept a different refurbished unit, or take a partial refund in which they'd deduct some amount to account for my use. Don't buy this vacuum unless you really enjoy packing and unpacking items in boxes.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your detailed experience with us. We’re pleased to hear that initially, the machine met your expectations by effectively cleaning your wood and laminate floors, combining vacuuming and mopping in one step. However, we’re truly sorry for the inconvenience and frustration caused by the issues you’ve encountered with the dirty water tank and the subsequent repair process. We take your feedback seriously and are committed to using it to continuously improve our products and services.
Based on your description, the main concerns are the persistent issue with the dirty water tank sensor and the unsatisfactory repair experience.
We’d love to assist you further and find a satisfactory resolution. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to provide you with the support you need.
Thank you for giving us the opportunity to address this situation. We hope to restore your confidence in our products and services by resolving this matter to your satisfaction.
- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Works as Advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have just used it manually, did not bother with trying to use the app. Voice prompts make it easy. It cleans very well, does not put too much water onto my wood floors and dries fairly quickly. The dirty water attests to how dirty the floor was prior to using. Clean up of the dirt water tank and inside parts and roller is very easy.
I would recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Price
Rated 4 out of 5 stars
Great buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great floor cleaner, I am happy I decided to finally buy it. I normally buy bissell and I went back and forth but went with this one, happy I did. I took a star away because it is pricey and it would be nice if it had a function to steam. Overall great buy you would not be disappointed.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Vac
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does an amazing job cleaning and then cleans itself. So easy to use and it’s so nice not dealing with cords
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Easy and great way to keep the floors sparkling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is great for tile and vinyl. Easy to operate and does a great job. Couple of things… it could use a bigger water container and dirty water container. And, while it’s great on tile it doesn’t really touch the grout… so, as long as you’re not expecting it to polish up grout on a tile floor you’ll be good.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your insightful review! We're pleased to hear that our product is performing well on your floors and that you find it easy to operate. It's great to know that it's doing a great job for you.
We appreciate your suggestions regarding the water and dirty water containers. We're always looking for ways to improve our products, and your feedback is invaluable in this process. As for the grout cleaning, we understand your expectations and we're sorry if our product didn't meet them in this aspect. We'll take your feedback into consideration as we continue to develop and enhance our products.
Thank you for choosing us and for taking the time to share your thoughts. We're committed to providing you with high-quality products and we hope to have the opportunity to impress you with future improvements.
Rated 5 out of 5 stars
Best Brand in the Segment; HIGHLY RECOMMENDED!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Tineco product; the first was a smart vacuum with Tineco’s iLoop technology. After using it daily, and experiencing how efficient it is, I knew I had to have their vacuum/mop combo. This product has high build quality and great features! Run time is about 40-50 minutes, depending on how soiled your floors are. And the included accessories are just something other, more expensive, branda do not include. With the efficiency of iLoop technology, this vacuum/mop combo will give you all the time you need to complete several rooms on one charge; you’ll likely be emptying the dirty water container more than worrying about state of charge and if you can complete the job. GREAT PRODUCT, GREAT BRAND, A MUST HAVE!
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good vacuum with strong suction and easy handling. It cleans well, but the battery life is short. Still a solid product.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback on our vacuum cleaner. We are delighted to hear that you are pleased with the strong suction and easy handling of our product, and that it cleans effectively.
We apologize for the inconvenience caused by the short battery life. Please be assured that we are continuously striving to improve the quality of our products, and we will take your feedback into consideration as we work towards enhancing the battery performance.
We appreciate your understanding and are grateful for your support. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you once again for choosing our product, and we look forward to serving you better in the future.
- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift for my eife and ahe absolutely loved it. It cleans really well and it is super easy to use. It is easy to get it set up and all. You cannot go wrong with this. It is worth buying.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Love how it cleans
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this, it cleans the ceramic tile and wood floor beautifully. Easy to operate and easy to clean!
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Worth the splurge!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this with my vacuum robot and my floors stay spotless! It’s so nice to have something that vacuums and mops at the same time. It’s very user friendly and easy to break down and clean
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
The BEST Floor Cleaner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this floor cleaner. I bought one for myself and for all three of my daughters and they love them as well. I love walking barefoot on my floors so I can actually feel how clean they are! The only down fall for me is the ability of the handle to go down further to get all of the way under tables.
I would recommend this to a friendBrand response from Tineco Support
Posted .We are overjoyed to read your delightful feedback about our floor cleaner! It’s fantastic to know that not only do you love the product, but your daughters are also enjoying the benefits of clean and fresh floors. Your satisfaction is our greatest reward, and we’re thrilled that our product helps you experience the joy of barefoot cleanliness.
We truly appreciate your kind words and the trust you’ve placed in our brand by purchasing our product for yourself and your family. It’s feedback like yours that inspires us to keep delivering products that make everyday life better.
Regarding your suggestion about improving the handle’s ability to reach under tables, we value your input and are always looking for ways to enhance our products. We will certainly pass your feedback along to our design team for consideration in future updates.
Thank you once again for your support and for taking the time to share your thoughts. We are committed to continuous improvement and look forward to the opportunity to serve you even better in the future.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Multi pet home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I have two dogs, German Shepard and a corgi, as well as two cats. Our home is 2,900 sq Ft. I can keep the floors clean easily with this as well as a Dyson. 30 mins a day keeps it clean and the solution has a nice clean scent.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your wonderful feedback! We’re thrilled to hear that our product is helping you keep your large home clean with ease, especially with two dogs and two cats. It’s great to know that it works well alongside your Dyson and that you enjoy the pleasant scent of the cleaning solution.
We truly appreciate you choosing our product. While we’re glad you’re satisfied, we’re always looking for ways to improve, and your input is invaluable in that process. If you have any questions or need assistance in the future, please don’t hesitate to contact us. We’re always here to help!
- Pros mentioned:Battery life, Cleaning performance
Rated 5 out of 5 stars
PERFECTION
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely fantastic . I was so happy to throw my broom and mop away after using it once! Our floors have never been this clean . The cleaning solution is not overwhelming I keep it charged and ready for use. Actually look forward to doing my floors!!!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Amazing vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this vacuum mop because it mops and picks up lots of dog hair and dirt. It is a little hassle because I have to clean it every use almost and I don’t know yet how to put it on self cleaning mode but it’s still my favorite cleaning supply!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your thoughtful review! We’re delighted to hear that you enjoy using the vacuum mop and that it effectively picks up dog hair and dirt—making it your favorite cleaning tool. Your feedback means a lot to us.
We appreciate you mentioning the cleaning process and the challenge with activating the self-cleaning mode. We’re committed to making our products as user-friendly as possible, and your comments will help us improve the design and instructions for future models.
If you ever need assistance with setup, cleaning, or any other questions, please don’t hesitate to reach out to us. We’re always here to help.
Thank you again for choosing our product. We look forward to supporting you and making your cleaning experience even better!
Rated 5 out of 5 stars
Just buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously the best purchase I've made. We are a household of 2 toddlers, a German Shepherd dog, a husband who is constantly running in and out of the house, and we are toward the end of a major whole-house remodel. We both work full time, so cleaning is the last thing we want to deal with when we are home. This thing is worth it's weight in gold!!
I would recommend this to a friendBrand response from Tineco Support
Posted .Rach, thank you for leaving us a review on the FloorOne S3! I am so glad the FloorOne S3 is perfect for your family! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The battery on the S3 will last up to 35 minutes with intelligently optimized suction and battery power. Floors dry quickly and streak free! As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again Rach and welcome to the Tineco family!