Customer Ratings & Reviews
- Model:
- FW0506E0US
- SKU:
- 6578007
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.6 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
LOVE IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever, fast and easy to use. You clean the house in 20 min
I would recommend this to a friend- Pros mentioned:Cleaning performance
Love love love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase I have made in years, this thing really cleans my floors so much better than anything else I have ever used including sitting scrubbing on my hands and knees.
I would recommend this to a friend Tineco floor 3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping that it would help clean grout also, but the nap on the brush is not long enough. If you have a wood floor or vinyl floor, I think this would be a good purchase. The only thing that I think could’ve been done better was a larger reservoir for water and cleaner.
I would recommend this to a friend- Cons mentioned:Suction, Water tank size
Poor Design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The debris tank does not fit flush with the housing, so air escapes and reduces the suction. The only solution is to tape the gap. I keep getting water tank errors despite not using the water tank. That started fresh out of the box. For $300+ I would expect a gasket or better engineering to ensure that nothing leaks. I've yet to use the mop/washer feature. I would not be surprised if this was a previously returned item.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We’re sorry to hear about the issues you’ve encountered with your unit. Your feedback is important, and we are committed to using it to continuously improve our products and services.
Based on your description, it seems that the debris tank does not fit properly, causing air to escape and reducing suction. Additionally, you are experiencing water tank errors even without using the water tank, which is concerning, especially for a product fresh out of the box.
For optimal performance, we recommend ensuring all components are securely assembled and checking for any visible damage or misalignment. If the issues persist, we’d love to assist you further.
Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to provide the support you need and help find a solution that meets your expectations.
Thank you again for your feedback. We are committed to addressing these issues and hope to improve your experience with our brand.
- Pros mentioned:Cleaning performance
Best Floor Cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was cleaning my floors before but wow! After using the tineco floor cleaner you can instantly tell the difference. Amazing product.
I would recommend this to a friend - Pros mentioned:Ease of use
Tineco
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum/mop! Have kids and this makes for an easier clean up
I would recommend this to a friend - Pros mentioned:Ease of use
Great machine. Easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Easy to use. Easy to clean. Love not having to scrub the floor!
I would recommend this to a friend Great floor cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This makes cleaning so much faster and easier! I have bad knees and it hurts to mop and sweep. This helped so much that i recommended my mom to buy one too!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your fantastic review and for sharing your experience! We’re thrilled to hear that this makes cleaning so much faster and easier for you, especially knowing it’s helped with your bad knees. That’s wonderful to hear, and even better that your recommendation helped your mom get one too! Thank you for choosing our product and for taking the time to leave such a helpful comment. We’re always looking for ways to improve, so we appreciate your feedback on all aspects of the product.
Thank you again! If any questions come up later, please feel free to contact us. We’re here to help!
- Pros mentioned:Cleaning performance
Amazing unit
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum in an amazing unit. This is my wife’s happy place. She puts her headphones in and cleans all of the hardwood floors. She loves this vacuum maybe more than me.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Obsessed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am absolutely obsessed with my tineco. Instead of pushing dirty water around like a mop, it sucks up with water as it’s being used and makes the house smell amazing. No need to vacuum or sweep before hand and it has no issues sucking up anything I have came across
I would recommend this to a friend - Pros mentioned:Ease of use
I love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly as described. Cleans quickly. Easy to use. Perfect for daily cleaning.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Muddy Dogs not a problem with this cleaner!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have two large young dogs that have been tracking in mud through their dog door everyday. This floor cleaner is my savior and manages to clean up all the mud. It does a fantastic job! And the self cleaning is such a great bonus. Absolutely love it!
I would recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Water tank size
Light but not strong
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not exaclty what was expected. Does a good job of cleaning dust and small debris, however does not clean deeper surfaces and must always be cleaned on every use as well as refilled since the water tank is extremely small. Another issue is the battery runs out very quickly and for some reason it does not clean the edges well.
No, I would not recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
My new best friend!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item and wasn’t sure about it because it’s a brand I had not heard of before. But this machine is amazing! My floors have never felt so clean, and it’s so convenient. I have a one year old grandson that I watch, and when he eats, food ends up all over the floor. No more stress, this vacuum/ mop picks up everything!! And it has a self cleaning feature that makes it very easy! I would highly recommend this product to everybody. Very pleased with this purchase.
I would recommend this to a friend Great floor my moms kitchen floor.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my mom, who has porcelain kitchen floors, and after setting it up for her, as it was kind of confusing for an elderly woman, she was pleased with it.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback with us. We’re delighted to hear that your mom is pleased with the Tineco product you gifted her, especially as it caters to her porcelain kitchen floors.
We understand that setting up new appliances can sometimes be challenging, especially for the elderly. We appreciate your effort in assisting your mom with the setup process. Your experience is valuable to us, and we will strive to improve the user-friendliness of our products for all customers, including the elderly.
If your mom or you encounter any difficulties or have any questions in the future, please don’t hesitate to reach out to us. We’re here to provide assistance and ensure a seamless experience with our products.
Thank you again for choosing Tineco for your mom’s needs. We appreciate your support and look forward to continuing to provide you with products that bring joy and convenience to your loved ones.
- Cons mentioned:Water tank size
It’s cool, but ehh….
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cool. I bought thinking I would use it so much more often, but it takes a lot to clean and the water goes out so fast. A great product just not as useful as I thought it would be.
I would recommend this to a friend Makes life easier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love how easy this mop is to use; it has made my life much easier. Only downside is that it sometimes smells when you don't clean the water daily.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for sharing your experience with us! We’re delighted to hear that you love how easy the mop is to use and that it has genuinely made your life much easier. That’s exactly what we aim for!
We appreciate you also mentioning the downside regarding the occasional smell if the water isn’t cleaned daily. This is valuable feedback for us. While we design our products with easy maintenance in mind, understanding real-world usage challenges like this helps us identify areas where we can potentially improve our instructions or product features to make the cleaning process even more straightforward and minimize any unpleasant odors. We will definitely share this feedback with our product development team.
Thank you again for choosing our mop and for your candid review. If you have any questions or need any assistance in the future, please don’t hesitate to contact us.
- Cons mentioned:Charging, Price
Worked fine but stopped charging
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in October 2022 and it worked fine, but just yesterday it stopped charging. I've been browsing YouTube videos with possible solutions from the many others that have the same issue. This is a pricey purchase for an appliance that might not last you more than 1-2 years.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for reaching out and sharing your feedback. We’re genuinely sorry to hear about the trouble you’ve encountered with your Tineco appliance. We understand how frustrating it can be when a product does not meet your expectations, especially one that you’ve invested in. Please be assured that we take your concerns seriously and are committed to using your feedback to improve our products and services.
Based on your description, it seems that the main issue you’re facing is with the charging functionality of your appliance, which has stopped working.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to resolving your issue and ensuring your satisfaction with our products.
We appreciate your patience and understanding in this matter and hope to have the opportunity to restore your confidence in our brand.
- Pros mentioned:Cleaning performance
Nice cleaner so far.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device really cleans the floor. I can’t believe the amount of dirt it picks up on my hardwood floors and without drenching my floors. Only complaint is that it moves too fast for my wife.
I would recommend this to a friend Mop vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This works so well. I absolutely love it. I wish it held more water/cleaner but it is still an awesome product
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your wonderful feedback! We’re thrilled to hear that the product works so well and that you absolutely love it. Your satisfaction means a lot to us.
We also appreciate your suggestion regarding the water/cleaner capacity. We’re always looking for ways to improve our products, and your input is invaluable in helping us do better.
If you have any questions or need further assistance in the future, please don’t hesitate to reach out to us. We’re here to help!
Thank you again for choosing us. We look forward to serving you again!