Customer Ratings & Reviews

Thank you for taking the time to share your positive feedback with us! We’re thrilled to hear that you’ve fallen in love with the voice of our product and that it has helped alleviate your feelings of loneliness.

We’re glad to know that our product could bring you such joy and companionship. Your satisfaction is our top priority, and we’re delighted to hear that we could meet your expectations in this regard.

Please rest assured that we will continue to work diligently to improve our product and provide an even better experience for you. If you have any suggestions or feedback, please don’t hesitate to reach out to us.

Thank you again for choosing our product and for your kind words. We appreciate your support and look forward to serving you better in the future.

Thank you for your enthusiastic review! We’re thrilled to hear that you love our vacmop, especially its self-cleaning mode and easy cleanup. Your reliance on our product is a testament to its quality. We’re grateful for your choice and will continue to improve our products. If you ever have any questions or need assistance, please don’t hesitate to reach out to us.

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are enjoying the wonderful performance of our product.
We understand your concern about the cleaning process after each use. Please be assured that we are continuously striving to improve our products, and your input is invaluable in this process. We are committed to enhancing the user experience and will certainly take your feedback into consideration as we work towards making our products even better.
Thank you for choosing us and for your trust in our brand. We appreciate your support and are dedicated to providing you with the best possible service. If you have any further questions or concerns, please don't hesitate to reach out to us.

We’re truly sorry to hear that your experience with the Tineco vacuum didn’t meet your expectations, especially regarding the included accessories. We understand your frustration, and we appreciate you sharing your feedback with us.

Based on your description, the main concerns you’ve raised are that the vacuum did not come with the attachments shown in the video, and you feel it functions more like a mop than a vacuum, suggesting it may not be the right choice for vacuuming needs.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our vacuum comes with a 2-year warranty, and we are committed to helping you resolve this issue. We will actively work to find a solution for you.

We take your feedback very seriously and will use it to continuously improve our products and services. Thank you for your understanding.

Jasmen, thank you for leaving us a review on the FloorOne S3! We are so happy you like the S3 and many thanks for the 5-star review! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Jasmen and welcome to the Tineco family!

Thank you for your kind words! We’re thrilled to hear that our product is making life easier for you and is well-suited for your new floors. We appreciate your choice and are committed to delivering the best experience. If you have any questions or need support, we’re always here to help.

Thank you for your review! We’re delighted to hear that you find our product easy to use and appreciate the voice prompts for convenience. Your satisfaction is our priority, and we’re here to support you with any further needs or questions you may have. If there are areas where we can improve, please don’t hesitate to let us know!

Rini, thank you for leaving us a review on the FloorOne S3! I’m so glad you’re loving the S3 as much as we do! We agree, anyone who doesn’t have a FloorOne S3 is missing out and we are so appreciative that you would recommend this product to others!! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Rini and welcome to the Tineco family!