Customer Ratings & Reviews
- Model:
- FW0506E0US
- |
- SKU:
- 6578007
Customer reviews
Rating 4.5 out of 5 stars with 1178 reviews
(1,178 customer reviews)Rating by feature
- Cleaning Quality4.6
Rating 4.6 out of 5 stars
- Maneuverability4.7
Rating 4.7 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the Floor One S5 Extreme's exceptional cleaning performance and ease of use as its strongest selling points. Many appreciate its lightweight design and the convenience of its vacuum and mop combination. However, some customers have expressed concerns about the small water tank size and occasional charging issues. While a few mention suction and streaking, these appear to be less prevalent issues overall.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Love
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is anazing! I wish i had purchased sooner!
I would recommend this to a friendRated 5 out of 5 stars
Best floor cleaner out there
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product! Best purchase!! I always recommend this floor cleaner to everyone..
I would recommend this to a friendRated 1 out of 5 stars
Bad experience
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My S3, which was less than a year old, frequently failed to charge. When I took it for maintenance, they said they couldn't repair it without insurance. I've only had this machine less than a year ago. This is not an good machine.
No, I would not recommend this to a friendRated 5 out of 5 stars
Amazing Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best mop/vacuum combo ever! It cleans dog hair up like no other and leaves floors spotless.
I would recommend this to a friendRated 5 out of 5 stars
Genial
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's a great product…. very satisfied with my purchase !!!! I recommend it!!!!
I would recommend this to a friendRated 3 out of 5 stars
I had higher hopes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does a decent job but there is a smell from brush no matter how much you do self clean.Also it does not clean all stains. It’s good for overall dust on wood floors.
No, I would not recommend this to a friendRated 2 out of 5 stars
Failure on the most basic level
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please explain to me what genius designed a floor cleaner but DOES NOT allow you to spray water YOURSELF. That means if the 'dirt sensor' says its not dirty, then no spraying for you. So enjoy any E Coli/Influenza/Covid left on the floor surface because i can physically see a clear 'stain' on the surface and sit there vacuuming for 10 minutes without a drop of water. Just the dumbest thing ive ever seen in my life. IF they aquire an IQ over 70 and put a manu spray button on this, then it will be 5/5. But its only for light duty use anyway ao of u have any crud/old stains you find, ull have to manually scrub them before using this. Its more for keeping your already clean floors shiney.
No, I would not recommend this to a friend- Cons mentioned:Water tank size
Rated 2 out of 5 stars
Returning this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its alright. But indont feel it is powerful enough. Just doesnt clean the way i thought it would. The water tank and debris tank in my opinion are too small. I will be returning.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
Rated 5 out of 5 stars
Best floor cleaner
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful and save a lot of work. Happy wife happy life
I would recommend this to a friendRated 5 out of 5 stars
good buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would definitely buy again, very good product, held up well!
I would recommend this to a friendRated 4 out of 5 stars
Good I'm machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves the versatility of this machine, no more swapping back and forth.
I would recommend this to a friendRated 5 out of 5 stars
5 star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Very convenient. A must have if you have a kid at home.
I would recommend this to a friendRated 5 out of 5 stars
Great floor cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works great!! Doesn't leave hardly any water on the floor and the floor is clean.
I would recommend this to a friendRated 1 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The smell that just spreads through your house is gross. I’ve clean the vacuum and filters but it still holds this nasty smell. Better to have the items separate
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We appreciate you taking the time to share your feedback and we’re sorry to hear that you’re experiencing an unpleasant smell while using our vacuum. We take these concerns very seriously and are committed to using your feedback to improve our products and services.
Based on your description, it seems that despite cleaning the vacuum and filters, you are still noticing a lingering unpleasant odor. We understand how frustrating this can be and we’re here to help.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the best possible experience and will be happy to help you resolve this issue.
Once again, we apologize for any inconvenience this may have caused and thank you for your understanding. We value your business and look forward to the opportunity to serve you better in the future.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Daily cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a great item for daily cleaning. But I also believe that once a week or every other you still need to bring out the broom and mop to do a thorough cleaning.
I would recommend this to a friend Rated 1 out of 5 stars
DONT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER BUY THIS! The worst product and the worst customer service! I stopped working after 90 days and Best Buy won’t refund you! Then you contact the brand customer service and they don’t refund either
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your disappointing experience with our product and customer service. It’s clear that we missed the mark this time, and for that, we sincerely apologize. We value your feedback as it helps us improve and ensure we meet the expectations of our customers.
Based on your description, it seems that you encountered issues with the product ceasing to function after 90 days and faced difficulties with refunds from both Best Buy and our customer service. We understand how frustrating this must be, and we want to assure you that we take these matters very seriously.
To ensure optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the usage time of the machine.
We’d love to assist you further and resolve this issue to your satisfaction. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to address any concerns you may have. We are committed to providing you with a positive experience and will work diligently to resolve your issue.
Thank you for bringing this to our attention, and we hope to have the opportunity to improve your opinion of our brand.
Rated 5 out of 5 stars
Tineco vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum light great suction and the voice information is also a plus
I would recommend this to a friendRated 4 out of 5 stars
My new best friend!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, but it doesnt go all the way to the edge or corner.
I would recommend this to a friendRated 5 out of 5 stars
All in One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love it, love it, love it. Very versatile and powerfull
I would recommend this to a friend- Cons mentioned:Price
Rated 5 out of 5 stars
Excellent Cordless Vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best Cordless Wet & Dry + Mop vacuum I ever owned, I have LG Cord Zero & Dyson 11, but this by far the best, with fraction of price for both LG & Dyson.
I would recommend this to a friend