Customer Ratings & Reviews
- Model:
- FW0506E0US
- SKU:
- 6578007
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the Floor One S5 Extreme's exceptional cleaning performance and ease of use as its strongest selling points. Many appreciate its lightweight design and the convenience of its vacuum and mop combination. However, some customers have expressed concerns about the small water tank size and occasional charging issues. While a few mention suction and streaking, these appear to be less prevalent issues overall.
This summary was generated by AI based on customer reviews.
Eh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second tineco in a year that has broke. Not worth the money
No, I would not recommend this to a friend- Pros mentioned:Battery life, Cleaning performance, WeightCons mentioned:Water tank size
Great performance and hardwood floors are shiny!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wet/dry vacuum came at the perfect time! I recently just replaced the carpet in my home with hardwood floor, and using this is 100% times better than using a microfiber mop with a manual spray. Vacuum Built 5/5: this is well built and sturdy. Nothing about this product says it’s made from cheap material. It’s heavy but not to make it uncomfortable. It is also cordless which I honestly didn’t think I would care so much, but it honestly is a great advantage. I don’t need to be plugging and unplugging. I love this! Battery 5/5: I have found that the battery does drop about 40% each time I use it, but fortunately my home is the right size where I have never had to stop a job midway because the battery died. I am satisfied with the battery performance because it meets my needs perfectly. Capacity 3/5: The only thing I wish it could do more if hold more water and formula because I do find that I need to stop in the middle of my cleaning to put more water and formula. The bin is small and so get used to filling it up at least once if you are cleaning an area of about 800sqft. Performance 4/5: It does an excellent job of making the floor shine and picks up minor dust and dirt. It will not completely replace your regular vacuum or traditional broom because it cannot take larger items, it is simply not made for that. If it was made for that then I would probably give it a 5/5. Another reason why it’s a 4/5 for me is that it can leave little marks on the floor and it’s noticeable that you have used the wet vacuum. I am okay with that, but if it left zero marks or tracks, it would be a 5/5. All in all, I am very happy with the product. It makes cleaning my house easier and I can get it done faster. Never owned a Tineco product, and I am very impressed with my first one!
I would recommend this to a friend - Cons mentioned:Charging
Does not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to return because it will not charge, and was not able to do anything with it. I am working with the manufacturer and see if they will honor it. Otherwise it was not worth the money.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about the issues you've encountered with charging your product and the subsequent frustration this has caused you. We understand how important it is for our products to meet your expectations and perform reliably.
Based on your description, it seems that you are experiencing difficulties with charging the device, which has significantly impacted your ability to use it.
We'd love to assist you further and help resolve this issue. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We're committed to providing our customers with high-quality products and exceptional service.
Thank you for your patience, and we hope to resolve this matter to your satisfaction.
Poor battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery has a very low life when fully charged it doesn’t have the power that the bissell has.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your feedback with us. We apologize for the inconvenience you've experienced with the battery life and power of our product. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the battery life is shorter than expected and the power does not meet your needs compared to other brands like Bissell. We understand how important it is for our products to perform reliably and efficiently.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and explore potential solutions to enhance your experience. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to address these issues and improve your satisfaction with our products.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance
Easy clean!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Wish I would have bought one sooner. Cleans hardwood floors with care.
I would recommend this to a friend Doesn't last
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have absolutely loved my Tineco until a few days ago when the motor just quit working. I've only had it since February!
No, I would not recommend this to a friend- Cons mentioned:Charging
Stay away - will not charge after 4 months use.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not charge anymore after using it less than 4 months.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for bringing this issue to our attention. We are sorry to hear that you are experiencing charging problems with your vacuum after less than four months of use. Your feedback is important to us, and we are committed to using it to continuously improve our products and services.
Based on your description, it seems that the vacuum is no longer charging, which is certainly not the experience we want for our customers. We apologize for any inconvenience this has caused and understand your frustration.
For optimal performance, we recommend checking the charging connections and ensuring that the charger is properly plugged in. If the issue persists, it may require further assistance from our support team.
We’d love to assist you further and resolve this issue promptly. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to provide the support you need.
Thank you for your understanding and patience. We hope to have the opportunity to address this concern and restore your confidence in our product.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance
Awesome buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it sweeps and mops all in one machine; it even cleans itself
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great vacuum!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well. So well that now the wife wanta one in our home in RI
I would recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Charging
You’ll get a year out of it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this for over a year. Works okay doesn’t hold a lot of water. You’ll still have a dirty floor but it’s wipes away things like foot prints and paw prints. Stopped charging at the one year mark and now it sits as a 400 dollar statue.
No, I would not recommend this to a friend 
Good for a house not good for an Apartment
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good but to big to have my for little apartment.
I would recommend this to a friendS3 mop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have s3 mop after 5 months it stop working.Sending it back for repair for the second time!!! Don’t buy!!!
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the inconvenience you’ve experienced with your S3 mop. It’s clear that we missed the mark this time, and for that, we are truly sorry.
We value your feedback as it helps us improve and ensure we are providing our customers with the best possible products and experience. Based on your description, it seems that your S3 mop stopped working after 5 months of use and that this is the second time you are sending it in for repairs. We understand how frustrating this must be, and we want to assure you that we take these matters very seriously.
We’d love to assist you further and resolve this issue to your satisfaction. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the support you need to get back to enjoying your cleaning routine.
Vacuum will not charge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum did not work right out of package. Wish I would of done more research. Never even got to fully use it. Vacuum would over exert itself and shut off, that went on for like 10 minutes until it died. Now the vacuum wont charge. Looked more into it. Seems to be a common problem but I cannot find a solution. The website says warranty doesnt apply because its not bought from tineco directly. Save your money and go with a different brand.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand you are having a Not charging issue with your vacuum. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
- Cons mentioned:Charging
Works great till it doesn't
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until 6 months in it won't charge. When a product does a good job but only does it for 6 months, it's a 1 star review
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your feedback regarding your experience with our product. We sincerely apologize for the issues you've encountered after just six months of use.
We understand your frustration when a product does not meet expectations, particularly regarding longevity. Your experience is important to us, and we regret any inconvenience this charging issue may have caused.
Your feedback is invaluable as it helps us recognize the areas where we need to improve our products. We take these concerns seriously and are committed to enhancing the quality and reliability of our offerings to better serve our customers in the future.
Thank you once again for your candid review. We genuinely value your input and appreciate your understanding as we work towards improvement.
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! You will definitely like this vacuum/mop combo!
I would recommend this to a friendWould not buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for light cleaning but I feel like it does nothing on mildly soiled floors
No, I would not recommend this to a friendWet mop/vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one we got was “new” but once we got it out of the box parts were missing and dirty. Took it back and exchanged it for a new one. The new one is in the process of being shipped back and replaced. Kept going into auto self clean mode as soon as it was turned on. They are upgrading us to the S5 model with all the trouble
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Elliotts,
We are extremely sorry for your negative experience. Please be kindly noted that BestBuy is one of Tineco's authorized retailers, you can contact BestBuy Customer Service representative to find a solution that's best for you. If you require further assistance, you can also contact us Tineco customer care at support@tineco.com for help as well. Thanks for your understanding.
Best,
Tineco Customer Care
Not so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi set up is a nightmare, take a lot steps and force it not very strong so leave your floor like barley touched
I would recommend this to a friendDON'T BUY IF YOU HAVE DOGS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy if you have dogs. It can't handle any dog hair. I vacuumed my place first, then started to use this. It stopped 12 TIMES just in my kitchen telling me to clear the sensor. There was some dog hair, but not a lot. I'm guessing all the 5 star reviews are from non-pet households. I bought this to save time and it literally took forever to make it through my floors because of continually stopping to clear the sensor. Definitely NOT worth the money.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are really sorry for your unsatisfied experience. Could you tell us the purchase date of your S3? Because the performance and the suction power may degrade as time goes by. If you have any other requirements, please feel free to contact us via our support email or just give us a call during 9 am to 6 pm from Monday to Friday (CST). Hope you have a nice day.
Best,
Tineco Customer Service
Way too tech forward.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs too much assistance. I have only had the product for 6 months and it needs customer support assistance before I can use it again.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the inconvenience you’ve experienced with our product. It’s clear that your experience hasn’t met the high standards we strive for, and we are deeply committed to addressing your concerns and using your feedback to improve our products and services.
Based on your description, it seems that you’ve encountered issues with the product within the first six months of ownership, requiring assistance from our customer support team before you can use it again. We understand how frustrating this must be, and we’re here to help.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we’d like to remind you that our products come with a two-year warranty, and our customer service team is ready to assist you.
Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re dedicated to resolving your concerns and ensuring your satisfaction.
We appreciate your patience and understanding, and we’re committed to providing you with a product that meets your expectations.