Customer Ratings & Reviews
- Model:
- FW0506E0US
- |
- SKU:
- 6578007
Customer reviews
Rating 4.5 out of 5 stars with 1247 reviews
(1,247 customer reviews)Rating by feature
- Cleaning Quality4.6
Rating 4.6 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Vacuum
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good sucks really good yeah good vacuum
I would recommend this to a friendRated 2 out of 5 stars
Defective
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made. It only lasted me 6 months and is already falling apart. This was my second time purchasing a tone o floor washer because I wanted to it to work as expected.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We’re truly sorry to hear that your recent experience with the Tineco Floor Washer hasn’t met your expectations, especially since you chose to purchase it again hoping for a better outcome. We understand your disappointment, and we appreciate you sharing your feedback with us.
Based on your description, the main concerns you’ve raised are that the product feels cheaply made and that it stopped working properly after only 6 months, even though this was your second purchase of the same model.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a 2-year warranty on this machine, and we are committed to helping you resolve this issue. We will actively work to find a solution for you.
We take your feedback very seriously and will use it to continuously improve our products and services. Thank you for your understanding.
Rated 5 out of 5 stars
Five Stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Exceeded my expectations with how it suctions
I would recommend this to a friendRated 1 out of 5 stars
Gave out after 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months of using this it just started randomly telling me to clean it. Even when it was completely clean. Then a few days later it started making loud motor sounds. There is no way possible it was because of something I did. I take amazing care of this vacuum & make sure its always perfect when I am finished with it.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve encountered issues with your Tineco vacuum after three months of use. We appreciate your dedication to maintaining your vacuum and want to ensure that you continue to enjoy the benefits of our product.
Based on your description, it seems that you are experiencing two main concerns: the vacuum randomly prompting you to clean it even when it is already clean, and the onset of loud motor sounds a few days later. We understand how frustrating this must be, especially given the care you’ve taken with the product.
Our customer service team would be happy to assist you further. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
We value your investment in our brand and are committed to providing you with a solution that meets your expectations. Our team is dedicated to addressing your concerns and ensuring that you have a positive experience with our products.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue. We hope to have the opportunity to restore your confidence in Tineco and demonstrate our commitment to quality and customer satisfaction.
Rated 5 out of 5 stars
Love
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is anazing! I wish i had purchased sooner!
I would recommend this to a friendRated 5 out of 5 stars
Best floor cleaner out there
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product! Best purchase!! I always recommend this floor cleaner to everyone..
I would recommend this to a friendRated 5 out of 5 stars
Amazing Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best mop/vacuum combo ever! It cleans dog hair up like no other and leaves floors spotless.
I would recommend this to a friendRated 5 out of 5 stars
Genial
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's a great product…. very satisfied with my purchase !!!! I recommend it!!!!
I would recommend this to a friendRated 1 out of 5 stars
AWFUL
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give it 0 stars if I could. It BARELY sucks anything off the floor. It constant gets clogged from the smallest amount of dirt/hair/debris and shuts off and tells you to clean it. I will clean it 2 or 3 times just trying to vacuum my 850 square foot apartment… only the 2 bedrooms have carpet. Everything else is laminate flooring… it is the most frustrating thing that I can’t vacuum without it turning off before I can even finish. Do not waste your money. Please don’t.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your disappointing experience with our product. We understand how frustrating it can be when a product does not meet your expectations, and we want to assure you that we take your feedback very seriously. We are committed to using your feedback to improve our products and services.
Based on your description, it seems that you are experiencing issues with the suction power of the machine, as it frequently clogs and shuts off during use, requiring multiple filter cleanings. We apologize for the inconvenience this has caused you.
For optimal performance, we recommend ensuring that the battery is fully charged after each use and cleaning the filter as needed. This will help maximize suction and extend the use time. Additionally, we suggest checking the machine’s manual for any specific maintenance tips that could help improve its performance.
We’d love to assist you further and help resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and will do our best to ensure that you have a better experience with our product. Also, we’d like to inform you that our products come with a two-year warranty, and we’re ready to assist you with any issues you may have.
Thank you for bringing this to our attention. We are continuously striving to improve our products and services, and your feedback plays a crucial role in this process.
Rated 2 out of 5 stars
Failure on the most basic level
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please explain to me what genius designed a floor cleaner but DOES NOT allow you to spray water YOURSELF. That means if the 'dirt sensor' says its not dirty, then no spraying for you. So enjoy any E Coli/Influenza/Covid left on the floor surface because i can physically see a clear 'stain' on the surface and sit there vacuuming for 10 minutes without a drop of water. Just the dumbest thing ive ever seen in my life. IF they aquire an IQ over 70 and put a manu spray button on this, then it will be 5/5. But its only for light duty use anyway ao of u have any crud/old stains you find, ull have to manually scrub them before using this. Its more for keeping your already clean floors shiney.
No, I would not recommend this to a friendRated 4 out of 5 stars
Good I'm machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves the versatility of this machine, no more swapping back and forth.
I would recommend this to a friendRated 1 out of 5 stars
Bad experience
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My S3, which was less than a year old, frequently failed to charge. When I took it for maintenance, they said they couldn't repair it without insurance. I've only had this machine less than a year ago. This is not an good machine.
No, I would not recommend this to a friendRated 5 out of 5 stars
Best floor cleaner
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful and save a lot of work. Happy wife happy life
I would recommend this to a friendRated 5 out of 5 stars
5 star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Very convenient. A must have if you have a kid at home.
I would recommend this to a friendRated 5 out of 5 stars
Great floor cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works great!! Doesn't leave hardly any water on the floor and the floor is clean.
I would recommend this to a friendRated 5 out of 5 stars
good buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would definitely buy again, very good product, held up well!
I would recommend this to a friend- Cons mentioned:Water tank size
Rated 2 out of 5 stars
Returning this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its alright. But indont feel it is powerful enough. Just doesnt clean the way i thought it would. The water tank and debris tank in my opinion are too small. I will be returning.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
Rated 2 out of 5 stars
Battery and charging issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the machine for 4 months and use less than 10 times, it recently died and won't charge, the battery can't hold power 100% will run for 15 minutes.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear that you’ve experienced issues with your Tineco vacuum so soon after purchase, especially given how infrequently it’s been used. We understand how frustrating it must be when a product doesn’t last as expected. We appreciate you bringing this to our attention, and we take your feedback very seriously as we strive to continuously improve our products and services.
Based on your description, the main issue you’re facing is that the vacuum has stopped working and won’t charge properly after only four months of limited use, with the battery failing to hold a charge effectively and running for only 15 minutes.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
Please be aware that we offer a two-year warranty on our machines. We’d love to assist you further in resolving the issue with your vacuum. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to finding a solution for you.
Rated 3 out of 5 stars
I had higher hopes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does a decent job but there is a smell from brush no matter how much you do self clean.Also it does not clean all stains. It’s good for overall dust on wood floors.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tineco S3 cordless floor cleaner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum worked once and didn’t function again. I haven’t been able to return the item due to medical reasons. I give zero stars for this item.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your Tineco vacuum has not met your expectations. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is invaluable in helping us improve our products and services.
Based on your description, it seems that the vacuum worked initially but subsequently stopped functioning. Additionally, we understand that you’ve been unable to return the item due to medical reasons. We sincerely apologize for the inconvenience and frustration this has caused.
We’d love to assist you further and resolve this issue. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will do our best to find a satisfactory solution for you.
Once again, we apologize for the inconvenience and appreciate your understanding. We’re committed to improving our products based on customer feedback, and we hope to have the opportunity to restore your confidence in our brand.