Customer Ratings & Reviews
- Model:
- FW0506E0US
- SKU:
- 6578007
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.6 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The smell that just spreads through your house is gross. I’ve clean the vacuum and filters but it still holds this nasty smell. Better to have the items separate
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We appreciate you taking the time to share your feedback and we’re sorry to hear that you’re experiencing an unpleasant smell while using our vacuum. We take these concerns very seriously and are committed to using your feedback to improve our products and services.
Based on your description, it seems that despite cleaning the vacuum and filters, you are still noticing a lingering unpleasant odor. We understand how frustrating this can be and we’re here to help.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the best possible experience and will be happy to help you resolve this issue.
Once again, we apologize for any inconvenience this may have caused and thank you for your understanding. We value your business and look forward to the opportunity to serve you better in the future.
- Pros mentioned:Battery life, Cleaning performance, WeightCons mentioned:Water tank size
Great performance and hardwood floors are shiny!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wet/dry vacuum came at the perfect time! I recently just replaced the carpet in my home with hardwood floor, and using this is 100% times better than using a microfiber mop with a manual spray. Vacuum Built 5/5: this is well built and sturdy. Nothing about this product says it’s made from cheap material. It’s heavy but not to make it uncomfortable. It is also cordless which I honestly didn’t think I would care so much, but it honestly is a great advantage. I don’t need to be plugging and unplugging. I love this! Battery 5/5: I have found that the battery does drop about 40% each time I use it, but fortunately my home is the right size where I have never had to stop a job midway because the battery died. I am satisfied with the battery performance because it meets my needs perfectly. Capacity 3/5: The only thing I wish it could do more if hold more water and formula because I do find that I need to stop in the middle of my cleaning to put more water and formula. The bin is small and so get used to filling it up at least once if you are cleaning an area of about 800sqft. Performance 4/5: It does an excellent job of making the floor shine and picks up minor dust and dirt. It will not completely replace your regular vacuum or traditional broom because it cannot take larger items, it is simply not made for that. If it was made for that then I would probably give it a 5/5. Another reason why it’s a 4/5 for me is that it can leave little marks on the floor and it’s noticeable that you have used the wet vacuum. I am okay with that, but if it left zero marks or tracks, it would be a 5/5. All in all, I am very happy with the product. It makes cleaning my house easier and I can get it done faster. Never owned a Tineco product, and I am very impressed with my first one!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Tineco Floor One S3
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine! I just wish that I had purchased the one that goes closer to the walls.
No, I would not recommend this to a friend leaves surface too watery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great for small areas. Cleaning the vacuum is time consuming. It leaves water on the floor.
No, I would not recommend this to a friendNot worth the time or money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I hadn’t thrown away the box, etc. I would absolutely return. It doesn’t work as the videos make it seem as it does. I’ve spent hours troubleshooting and watching tutorials on the website yet it just leaves residue on the floors. Pickup is subpar.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that you’ve had such a disappointing experience with your Tineco product and that it hasn’t met your expectations.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team would be happy to troubleshoot with you in more detail and explore potential solutions.
Once again, we are truly sorry for the unsatisfactory experience. Your satisfaction and trust in our brand are incredibly important to us, and we sincerely hope to have the opportunity to regain your confidence in the future.
DONT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER BUY THIS! The worst product and the worst customer service! I stopped working after 90 days and Best Buy won’t refund you! Then you contact the brand customer service and they don’t refund either
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your disappointing experience with our product and customer service. It’s clear that we missed the mark this time, and for that, we sincerely apologize. We value your feedback as it helps us improve and ensure we meet the expectations of our customers.
Based on your description, it seems that you encountered issues with the product ceasing to function after 90 days and faced difficulties with refunds from both Best Buy and our customer service. We understand how frustrating this must be, and we want to assure you that we take these matters very seriously.
To ensure optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the usage time of the machine.
We’d love to assist you further and resolve this issue to your satisfaction. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to address any concerns you may have. We are committed to providing you with a positive experience and will work diligently to resolve your issue.
Thank you for bringing this to our attention, and we hope to have the opportunity to improve your opinion of our brand.
Eh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second tineco in a year that has broke. Not worth the money
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Easy clean!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Wish I would have bought one sooner. Cleans hardwood floors with care.
I would recommend this to a friend Only used one time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes but had to return after one use. The self clean option would not initiate and therefore machine would not charge. Troubleshooting did not resolve the problem. Thank goodness Best Buy allowed me to return this for a refund
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for taking the time to share your feedback with us. We truly appreciate you bringing this matter to our attention, and we are very sorry to hear that you had such a disappointing experience with your Tineco product, especially leading to a return. We understand how frustrating it must have been for the self-clean function not to work and subsequently prevent the machine from charging, despite your troubleshooting efforts.
We take all customer feedback very seriously, and your experience is precisely the kind of insight we need to identify areas where our products can be improved. We genuinely value your input and will be using your review to help us continuously enhance the quality and reliability of our devices.
Once again, we are truly sorry for the inconvenience and frustration this caused. Your satisfaction and trust are incredibly important to us, and we sincerely hope to have the chance to regain your confidence in our brand in the future.
- Cons mentioned:Charging
Does not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to return because it will not charge, and was not able to do anything with it. I am working with the manufacturer and see if they will honor it. Otherwise it was not worth the money.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about the issues you've encountered with charging your product and the subsequent frustration this has caused you. We understand how important it is for our products to meet your expectations and perform reliably.
Based on your description, it seems that you are experiencing difficulties with charging the device, which has significantly impacted your ability to use it.
We'd love to assist you further and help resolve this issue. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We're committed to providing our customers with high-quality products and exceptional service.
Thank you for your patience, and we hope to resolve this matter to your satisfaction.
Doesn't last
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have absolutely loved my Tineco until a few days ago when the motor just quit working. I've only had it since February!
No, I would not recommend this to a friendBad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product only work for 3 month and stop working
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve encountered issues with your Tineco product after just three months of use. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is invaluable in helping us improve our products and services.
Based on your description, it seems that the product stopped working after a short period of use. We understand how frustrating this must be, and we apologize for any inconvenience caused.
We’d love to assist you further and investigate what went wrong. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and committed to resolving your concerns.
Once again, we apologize for the disappointment you’ve experienced. We value your support and are determined to regain your trust.
- Pros mentioned:Cleaning performance
Awesome buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it sweeps and mops all in one machine; it even cleans itself
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great vacuum!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well. So well that now the wife wanta one in our home in RI
I would recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Charging
You’ll get a year out of it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this for over a year. Works okay doesn’t hold a lot of water. You’ll still have a dirty floor but it’s wipes away things like foot prints and paw prints. Stopped charging at the one year mark and now it sits as a 400 dollar statue.
No, I would not recommend this to a friend 
Good for a house not good for an Apartment
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good but to big to have my for little apartment.
I would recommend this to a friendVacuum will not charge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum did not work right out of package. Wish I would of done more research. Never even got to fully use it. Vacuum would over exert itself and shut off, that went on for like 10 minutes until it died. Now the vacuum wont charge. Looked more into it. Seems to be a common problem but I cannot find a solution. The website says warranty doesnt apply because its not bought from tineco directly. Save your money and go with a different brand.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand you are having a Not charging issue with your vacuum. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
- Cons mentioned:Charging
Works great till it doesn't
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until 6 months in it won't charge. When a product does a good job but only does it for 6 months, it's a 1 star review
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your feedback regarding your experience with our product. We sincerely apologize for the issues you've encountered after just six months of use.
We understand your frustration when a product does not meet expectations, particularly regarding longevity. Your experience is important to us, and we regret any inconvenience this charging issue may have caused.
Your feedback is invaluable as it helps us recognize the areas where we need to improve our products. We take these concerns seriously and are committed to enhancing the quality and reliability of our offerings to better serve our customers in the future.
Thank you once again for your candid review. We genuinely value your input and appreciate your understanding as we work towards improvement.
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! You will definitely like this vacuum/mop combo!
I would recommend this to a friendPoor battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery has a very low life when fully charged it doesn’t have the power that the bissell has.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your feedback with us. We apologize for the inconvenience you've experienced with the battery life and power of our product. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the battery life is shorter than expected and the power does not meet your needs compared to other brands like Bissell. We understand how important it is for our products to perform reliably and efficiently.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and explore potential solutions to enhance your experience. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to address these issues and improve your satisfaction with our products.
Best regards,
Tineco Customer Service Team