Customer Ratings & Reviews
- Model:
- FW0506E0US
- SKU:
- 6578007
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the Floor One S5 Extreme's exceptional cleaning performance and ease of use as its strongest selling points. Many appreciate its lightweight design and the convenience of its vacuum and mop combination. However, some customers have expressed concerns about the small water tank size and occasional charging issues. While a few mention suction and streaking, these appear to be less prevalent issues overall.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a must.it should be in every household. Very good.
I would recommend this to a friend - Pros mentioned:Cleaning performance
BUY IT ALREADY GEEZ
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.STOP reading reviews trying to decide if you should buy this thing. Just do it.Worth every penny.Espicially if you have animals and kid. No I am not sponsored or anything like that..
I would recommend this to a friendBrand response from Tineco Support
Posted .Nicole, thank you for leaving us a review on the FloorOne S3! I’m so glad you’re loving the S3 as much as we do! We agree, the FloorOne S3 is powerful enough to handle the toughest kids and pets so buy it already! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Nicole and welcome to the Tineco family!
- Pros mentioned:Cleaning performance
Cleans great but terrible battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve owned this Tineco for a year now. At first it was really great, especially for an active household with 2 large dogs! Cleaning up their messes or dirty paw prints worked so well on tile, hardwood and LVP flooring. I use it about 2x a week. The biggest downside for me is the battery/charging. After 6 months I noticed it wouldnt last as long so I has to charge it twice to cover our house (1500sq ft). Now it’s to the point where it wont charge and gets stuck at 2%. No matter if I cleaned the dock or the vacuum itself or docked and re-docked the vacuum or tried another outlet, it is completely unresponsive to charging. We originally paid $400 and I really dont think its worth it for how little it lasted. Im really disappointed in this product as it cleans really well, it is just the battery/charging is terrible. I would have bought a corded one instead or a different brand if I knew how bad it was over time. Multiple Reddit threads on this same issue too.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Thank you for sharing your experience, and I’m sorry to hear about the battery issue with your Floor One S3 Extreme Cordless Floor Washer. It’s disappointing when a product doesn’t perform as expected, especially in a busy home. To help, we recommend removing the roller to clear debris, cleaning the dirty water tank and filter, running the self-cleaning mode, and charging the battery after each use. Since you're within the 2-Year Limited Warranty, we'd like to offer a solution. Please contact us at support@tineco.com, chat through our website, or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864, and we’ll assist you with a replacement or repair. Thank you for being a valued Tineco customer.
Lack of Customer Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 Tineco IFloor3 machines. I loved the first one so much I purchased a 2nd one. Well after 6 months the 2nd one broke and it took me 2 long aggravating weeks to get a label to ship the broken machine back for repair and then it took them 2 more weeks to ship it back. I did not check it out when it was returned as I was starting to have issues with my first machine. I wanted to identify all the issues and finally made a claim for repair on that one. Then I took the "repaired" one out and used it and found out was not fixed, So now have 2 machines not working. Then they stopped having a live person answer their phones. No way to contact them except for email. After weeks and weeks of trying I finally got them on a live chat. Then they finally agreed to send me replacement machines. Well I just used one of the replacement machines and it too is broken!! Have puddles of water all over my floors. Now they have gone silent and will not respond to my emails again. I would not purchase from this company. They have an F rating with the BBB for a reason.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Hi Janet, we're so sorry to hear about your negative experience with our customer support team. This is not the stellar customer experience that we strive for. I have shared this feedback with our customer support team so other customers do not have to go through what you went through.
Horrible customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed leaving this review as I LOVED this machine. I have seriously gotten at least 10 people to buy it. It lasted 2 years and recently broke and when I turn it on it says “contact Tineco customer service.” I take great care of my machine according to the instructions. I contacted Tineco for the last 3 weeks with NO response. I sent them all the required info and followed up at least 5 times. I highly do NOT recommend this company due to their terrible customer service (Tineco) and a machine this expensive is not worth it if it breaks after 2 years.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .We sincerely apologize for the frustration you've experienced with your Floor One S3 Extreme Cordless Floor Washer and our customer service. Your loyalty and recommendations mean a lot to us. Although your product is out of warranty, we still aim to support you and get it working properly. We’ll ensure that your case is prioritized. Please contact us again at support@tineco.com, via chat on our website, or by phone Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. Thank you for being a valued Tineco customer.
Great gift for people with hairy pets!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift to granddaughter and she loves it! Has a dog and uses the vacuum some times 3 times a day!
I would recommend this to a friendGreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! I would recommend to anyone who wants a product that does the job!
I would recommend this to a friendvac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it...................................................
I would recommend this to a friendIts good but acts up alot tineco
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a life saver helps so much works amazing but the probelm is its keep breaking down for no reason stop working so many problems within so little time of owning this product i and family and friends have break downs 6month to a year of buying it i hope they can make it last longer without any probelms in the future it would be the best money spent no regret
No, I would not recommend this to a friendWorst customer service and backing of warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The company does not stand behind its warranty. The product comes with a 2-year warranty. My unit quit working 3 days after the two-year warranty mark based on the purchase date however, I didn’t receive the unit for almost a week so technically the product should have still been under warranty. The company would not budge. They offered a small discount on their repair service and then also offered a free roller brush (for a product that isn’t working). Buyer beware! The product doesn’t last more than two years.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you've encountered with your unit and the concerns regarding the warranty service. We understand how frustrating it can be when a product does not meet expectations, and we are committed to using your feedback to improve our services.
Based on your description, it seems that your unit stopped working just after the two-year warranty period, and there was a discrepancy due to the delivery time. We apologize for any inconvenience this has caused and for not meeting your expectations regarding our warranty policy.
For optimal performance in the future, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will help ensure the most suction and longest use time.
We’d love to assist you further and explore any possible solutions. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and ensure you have the best experience possible with our products.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve this issue for you.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance
Wonderful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. We have hardwood and tile floors throughout our home - it’s made cleaning them a breeze!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Must buy if you have toddlers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Cant believe how dirty my floors were!
I would recommend this to a friend Not built to Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This will break in 18-26 months. If you're lucky, it will break prior to the 2 year warranty so they will fix it for the cost of shipping and it will last another 18 months. I will not purchase another Tineco, and would spend the money on a better quality brand.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've faced, and we assure you that we take your feedback seriously to continuously improve our products and services.
Based on your description, it seems that you have experienced durability issues with our product, which you anticipate will break within 18-26 months. We understand how important it is for our products to be reliable and long-lasting, and we regret that this has not been your experience.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. If your product is still under warranty, we encourage you to reach out to us for assistance.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and support you in finding a solution that meets your needs.
- Cons mentioned:Charging
this one sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this item sucks, after only having it for 30 days it stop charging, I had to return it 2 times.
No, I would not recommend this to a friend Battery Does Not Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my favorite mop for the first year, after that the battery life went down and would only run for 20 minutes or less on a full charge. It is now 2.5 years old and won't charge at all and time for the garbage dump. I paid $430 for it and expected more than one good year of use.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand the issue with your vacuum is not charging. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
Regret wasting $$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smells so bad no matter how well I clean it after use. Doesn't clean that well to be worth the frustration. Most of the hype is from online girlies getting comped- don't believe them!!
No, I would not recommend this to a friendThe worst product ever. Dont but this product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to waste your money , this is the product to buy. Terrible product, terrible customer service
No, I would not recommend this to a friendNot good for vinyl
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for vinyl , if you have a hard floor maybe you can use it, I tried to return it but Best Buy didn’t accept after 15 days
I would recommend this to a friend