Customer Ratings & Reviews
- Model:
- FW0506E0US
- |
- SKU:
- 6578007
Customer reviews
Rating 4.5 out of 5 stars with 1247 reviews
(1,247 customer reviews)Rating by feature
- Cleaning Quality4.6
Rating 4.6 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Must buy if you have toddlers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Cant believe how dirty my floors were!
I would recommend this to a friend Rated 1 out of 5 stars
Not built to Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This will break in 18-26 months. If you're lucky, it will break prior to the 2 year warranty so they will fix it for the cost of shipping and it will last another 18 months. I will not purchase another Tineco, and would spend the money on a better quality brand.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've faced, and we assure you that we take your feedback seriously to continuously improve our products and services.
Based on your description, it seems that you have experienced durability issues with our product, which you anticipate will break within 18-26 months. We understand how important it is for our products to be reliable and long-lasting, and we regret that this has not been your experience.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. If your product is still under warranty, we encourage you to reach out to us for assistance.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and support you in finding a solution that meets your needs.
- Cons mentioned:Charging
Rated 1 out of 5 stars
this one sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this item sucks, after only having it for 30 days it stop charging, I had to return it 2 times.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Battery Does Not Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my favorite mop for the first year, after that the battery life went down and would only run for 20 minutes or less on a full charge. It is now 2.5 years old and won't charge at all and time for the garbage dump. I paid $430 for it and expected more than one good year of use.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand the issue with your vacuum is not charging. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
Rated 1 out of 5 stars
Regret wasting $$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smells so bad no matter how well I clean it after use. Doesn't clean that well to be worth the frustration. Most of the hype is from online girlies getting comped- don't believe them!!
No, I would not recommend this to a friendRated 1 out of 5 stars
The worst product ever. Dont but this product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to waste your money , this is the product to buy. Terrible product, terrible customer service
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good for vinyl
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for vinyl , if you have a hard floor maybe you can use it, I tried to return it but Best Buy didn’t accept after 15 days
I would recommend this to a friend