Customer Ratings & Reviews

Thank you for taking the time to share your feedback with us. We are delighted to hear that you are pleased with the cleaning performance of our product. Your satisfaction is our top priority.
We understand your concern about the difficulty in changing the tank. Please be assured that we take customer feedback seriously and are continuously striving to improve our products. Your insights will be passed on to our development team for consideration in future designs.
Thank you for choosing our product and for your support. We are committed to providing you with the best possible experience and hope to have the opportunity to serve you again in the future.

We are sorry to hear that you have experienced issues with our product after the first year of use. We understand how disappointing it can be when a product that initially worked well starts to have problems. Please be assured that we take your feedback seriously and we are committed to using it to improve the quality and reliability of our products.

Based on your description, it seems that your unit worked well initially but broke down during the second year of use. We apologize for this inconvenience and want to help you resolve this issue.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, regular maintenance can help prevent issues from arising.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to ensure your satisfaction. Our team is dedicated to resolving any issues you may have, and we’re here to help.

Despite the current issue, we appreciate that you were satisfied with the product’s performance during the first year. We hope to have the opportunity to address your concerns and improve your experience with our brand.

Thank you for taking the time to share your positive feedback! We’re thrilled to hear that our product has exceeded your expectations and is performing its intended function excellently. Your satisfaction is our top priority, and we’re grateful for your choice to shop with us.

Rest assured, we are continuously striving to enhance our products and services to better meet your needs. Your feedback is invaluable in this process.

Thank you once again for your support and understanding. We look forward to serving you better in the future.

Thank you for your review! We’re glad to hear that our product is working well for you, providing both wet and dry cleaning functionality as expected. We appreciate your feedback regarding the streaks and the size of the dirty water tank, and we will certainly take this into consideration as we continue to improve our product. If you have any further questions or need assistance in the future, please don’t hesitate to reach out to us. We’re here to support you and ensure your satisfaction with our product. Thank you for choosing us!

Thank you for your glowing review! We’re thrilled to hear that our product has not only cleaned effectively but has also been easy on your back. Your satisfaction is our top priority, and we’re continuously working to improve our products based on customer feedback. If you ever have any questions or need assistance, please don’t hesitate to reach out to us. We’re always here to support you. Thank you for choosing us and for taking the time to share your positive experience!

Sheila, thank you for leaving us a review on the FloorOne S3! We are so happy you are liking the S3 and so happy it is helping to remove your furry friends paw prints! The S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. When you get some time, please contact our Customer Service team with more details regarding the S3 not cleaning the floors while going against the grain, we would like to lean more! As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Sheila and welcome to the Tineco family!

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are loving our cleaner and find it to be an excellent choice for your needs.

We appreciate your suggestion regarding the addition of a light feature. We are always striving to improve our products based on customer feedback, and we will certainly consider your suggestion as we continue to enhance our product offerings.

Once again, thank you for choosing our product and for your valuable feedback. We look forward to serving you again in the future.

Thank you for taking the time to share your positive feedback with us. We’re glad to hear that our product’s battery life meets your cleaning needs, allowing you to clean two to three rooms on a single charge.

Your satisfaction is important to us, and we’re delighted that our product is helping to make your cleaning routine more convenient.

We appreciate your business and will continue to strive for excellence in our products and services. If you have any questions or need further assistance, please don’t hesitate to reach out to us.

Thank you for choosing our product, and we look forward to continuing to provide you with reliable and efficient cleaning solutions.

Tiff, thank you for leaving us a review! We are so happy the FloorOne S3 is a Godsend for you!