Customer Ratings & Reviews

We were truly sorry to read your review and hear about the disappointing experience you’ve had with your Tineco device. We appreciate you mentioning that the item was working perfectly initially, which highlights the potential for great performance when it’s functioning correctly.

Based on your description, it sounds like your device suddenly stopped charging after only two months of use, making it unusable. We also understand your frustration with the customer service experience you had via email, which you found to be mediocre and not helpful.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to finding a solution and ensuring you have a positive experience with Tineco.

Thank you for taking the time to share your feedback on our product. We are delighted to hear that you find it effective and that it successfully meets your needs for small surface coverage.

We appreciate your kind words about the product’s performance and understand your concern regarding the need for frequent refills. Please be assured that we are continuously striving to enhance our products based on customer feedback. Your input is invaluable to us, and we will certainly take it into consideration as we work towards improving the product for better convenience and efficiency.

Thank you once again for choosing our product. We are committed to providing you with the best possible experience, and we hope to exceed your expectations in the future.

Dear Valued Customer,

Thank you for sharing your feedback with us. We are glad to hear that you find the self-cleaning mode satisfactory. However, we sincerely apologize for the issues you've encountered with our product. Your feedback is essential, and we are committed to using it to improve our products and services.

Based on your description, it seems that the vacuum struggles with picking up dog hair, leading to it getting stuck in the brush roller, and you've experienced water leakage on the floor even in suction mode when it shouldn't be wet.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, regularly checking and cleaning the brush roller can help prevent hair from getting stuck.

We’d love to assist you further to resolve these issues. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and explore possible solutions.

Thank you for bringing this to our attention. We hope to have the opportunity to make things right and enhance your experience with our brand.

Best regards,

Tineco Customer Service Team

Thank you so much for your feedback! We’re glad you appreciate the separate compartment for the dirty water – that’s a feature we designed to help keep things cleaner during the process.

We’re sorry to hear, however, that you found the floor cleaning performance wasn’t quite up to your expectations. We really value your honest opinion, and we’ll definitely take your comments into consideration as we work on improving our products in the future.

Thank you for choosing our product. If any questions come up later, please feel free to contact us. We’re here to help!

Thank you for reaching out and sharing your feedback. We’re sorry to hear that you’ve found cleaning our product to be a challenge. Your satisfaction is important to us, and we’re committed to addressing your concerns and continuously improving our products based on customer feedback.

Based on your description, it seems that the cleaning process of our product is not as convenient as you expected. We understand how valuable your time is, and we strive to make our products as user-friendly as possible.

For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain strong suction and extend the use time between charges. If you have any further questions or need assistance with the cleaning process, please don’t hesitate to reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a two-year warranty on our machines and are here to help address any issues you may have.

We’re glad to hear that you appreciate the convenience of our product, and we hope to improve your overall experience with us. Your feedback is crucial in helping us make the necessary improvements to better serve your needs.

Thank you for your understanding, and we look forward to assisting you.

Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand that the issue with your vacuum is not turning on. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.