Customer Ratings & Reviews
- Model:
- FW0506E0US
- |
- SKU:
- 6578007
Customer reviews
Rating 4.5 out of 5 stars with 1277 reviews
(1,277 customer reviews)Rating by feature
- Cleaning Quality4.6
Rating 4.6 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the product's excellent cleaning performance, ease of use, and impressive battery life. They also appreciate its lightweight design and effective mopping capabilities. However, some customers find the water tank size to be insufficient and the price a bit high. There are also occasional concerns regarding charging issues and suction power.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
100%
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing! Makes life so much easier! Save time!
I would recommend this to a friend Rated 5 out of 5 stars
Excellent vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well and not noisy. It makes cleaning easy and enjoying
I would recommend this to a friendRated 5 out of 5 stars
Excellent Mop/Vacuum Combo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic mop/vacuum combo that has exceeded my expectations. I would recommend to anyone with hard floors it saves time and functions well on both the vacuum and mop capabilities. 5/5 all day.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your fantastic feedback! We’re thrilled to hear that our mop/vacuum combo has exceeded your expectations and that you appreciate how well it performs on both vacuuming and mopping—especially how it saves time on hard floors.
We sincerely appreciate you choosing our product and taking the time to recommend it to others. While we’re delighted that you’re so satisfied, we’re always striving to improve, and your input helps us do just that.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Extremely satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! I have tried every method of cleaning floors and this is by far the best! I can best describe the floors as cleaner than when they were brand new!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Wonder cleaner!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!! I am using this weekly once. My cleaning time was 45 mins to 1 hr before but using this product, my cleaning time is reduced to 30 mins.
I would recommend this to a friend Rated 5 out of 5 stars
Powerful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way this vacuum sucks every single dirt very powerful
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Best thing that i got for my self
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how easy to clean with it. Not using moping tools anymore
I would recommend this to a friend Rated 5 out of 5 stars
Real review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this a a a gift and so far it’s great at doing what it’s supposed too.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive feedback! We’re thrilled to hear that our product has exceeded your expectations and is performing its intended function excellently. Your satisfaction is our top priority, and we’re grateful for your choice to shop with us.
Rest assured, we are continuously striving to enhance our products and services to better meet your needs. Your feedback is invaluable in this process.
Thank you once again for your support and understanding. We look forward to serving you better in the future.
Rated 4 out of 5 stars
Tineco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked really well for the first year. Broke down the 2nd year
I would recommend this to a friendBrand response from Tineco Support
Posted .We are sorry to hear that you have experienced issues with our product after the first year of use. We understand how disappointing it can be when a product that initially worked well starts to have problems. Please be assured that we take your feedback seriously and we are committed to using it to improve the quality and reliability of our products.
Based on your description, it seems that your unit worked well initially but broke down during the second year of use. We apologize for this inconvenience and want to help you resolve this issue.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, regular maintenance can help prevent issues from arising.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to ensure your satisfaction. Our team is dedicated to resolving any issues you may have, and we’re here to help.
Despite the current issue, we appreciate that you were satisfied with the product’s performance during the first year. We hope to have the opportunity to address your concerns and improve your experience with our brand.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Love love love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase I have made in years, this thing really cleans my floors so much better than anything else I have ever used including sitting scrubbing on my hands and knees.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Xav
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase and the product works fine and customer support also good
I would recommend this to a friend Rated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love this cleaner only thing I would change would be an addition of a light
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are loving our cleaner and find it to be an excellent choice for your needs.
We appreciate your suggestion regarding the addition of a light feature. We are always striving to improve our products based on customer feedback, and we will certainly consider your suggestion as we continue to enhance our product offerings.
Once again, thank you for choosing our product and for your valuable feedback. We look forward to serving you again in the future.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Muddy Dogs not a problem with this cleaner!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have two large young dogs that have been tracking in mud through their dog door everyday. This floor cleaner is my savior and manages to clean up all the mud. It does a fantastic job! And the self cleaning is such a great bonus. Absolutely love it!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Best purchase ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best wet/dry vac I've ever used! By far the best purchase I splurged on! Highly recommended! Easy to use and clean! Love it!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This completely replaced mopping and sweeping in my household. Easily makes what would be a 30-60 minute ritual to 15-20.
I would recommend this to a friend Rated 5 out of 5 stars
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a fabolous item, i am very happr for this purchase; and Best Buy excellebte customer service
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Highly recommended
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good machine for a busy mom and safe for all type of floor
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Best Floor Cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was cleaning my floors before but wow! After using the tineco floor cleaner you can instantly tell the difference. Amazing product.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
My new best friend!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item and wasn’t sure about it because it’s a brand I had not heard of before. But this machine is amazing! My floors have never felt so clean, and it’s so convenient. I have a one year old grandson that I watch, and when he eats, food ends up all over the floor. No more stress, this vacuum/ mop picks up everything!! And it has a self cleaning feature that makes it very easy! I would highly recommend this product to everybody. Very pleased with this purchase.
I would recommend this to a friend Rated 4 out of 5 stars
Product is great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great. Customer service is not. The disconnect between the phone and in person customer service is unbelievable. The lack of full 5 year warranty coverage on ALL items purchase at best buy under the very expensive annual membership makes it useless.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback on our Tineco product. We’re glad to hear that you find the product great, but we’re sorry to learn about your less-than-satisfactory experience with our customer service and warranty coverage.
Based on your description, it seems that you have encountered issues with the disconnect between our phone and in-person customer service, as well as the lack of full 5-year warranty coverage on items purchased at Best Buy under the annual membership. We apologize for any confusion or inconvenience this may have caused.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the best possible experience and will be happy to help you with any questions or concerns you may have.
Once again, thank you for your kind words about our product. We appreciate your patience and understanding as we work to improve our services.