Customer Ratings & Reviews

Thank you for taking the time to share your positive feedback with us and for choosing our product not just once, but twice! We’re delighted to hear that you’re amazed by its performance and that it continues to meet your expectations.

Your loyalty to our brand is truly appreciated, and it’s gratifying to know that our product has become a trusted part of your cleaning routine. We’re committed to delivering high-quality products that provide exceptional value and reliability.

If you ever have any questions or need further assistance, please don’t hesitate to reach out to us. We appreciate your support and look forward to continuing to provide you with products that you love and can rely on.

Thank you so much for your great review! We’re thrilled to hear that you found our product great, very easy to use, and very convenient. Thank you for choosing us and for taking the time to share your positive experience.

We’re always striving to improve our products, so your feedback is incredibly valuable to us as we work to make them even better.

Thank you again for your kind words. If any questions come up later, please feel free to contact us. We’re here to help!

Thank you for your excellent review! We’re thrilled to hear that our product is making your life easier and efficiently cleaning your entire house’s tile floor. We appreciate your choice to use our product and will continue to work hard to maintain and improve its quality. If you ever have any questions or need assistance, please feel free to contact us. Thank you for your support!

Thank you for your positive review! We’re delighted to hear that our product is a must-have for families with little kids, effectively handling everything from small spills to bigger messes. Your satisfaction is our priority, and we’re always working to improve our products. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and are here to help whenever you need us. Thank you for choosing our product!

Jasmen, thank you for leaving us a review on the FloorOne S3! We are so happy you like the S3 and many thanks for the 5-star review! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Jasmen and welcome to the Tineco family!

Thank you for your repeat purchase and for trusting our product again! We’re delighted to hear that your first unit lasted for 6 years. We strive to deliver reliable and long-lasting appliances to our customers. If you ever encounter any issues or have questions about your new unit, please don’t hesitate to reach out to us. Your satisfaction is our top priority, and we’re here to assist you whenever you need us. Thank you for choosing us once more!

Thank you for sharing your experience with us. We are pleased to hear that the product worked great for the first five months, but we sincerely apologize for the issues you've encountered since then. Your feedback is invaluable, and we are committed to using it to improve our products and services.

Based on your description, it seems that the electronics began malfunctioning, prompting unnecessary self-cleaning and eventually stopping the water release. We understand your frustration, especially given the cost of the machine and the inconvenience of having to send it in for repairs.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further and work towards a satisfactory resolution. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing the support you need and ensuring your concerns are addressed.

Thank you for giving us the opportunity to address this situation. We hope to regain your trust and provide you with a better experience in the future.

Rini, thank you for leaving us a review on the FloorOne S3! I’m so glad you’re loving the S3 as much as we do! We agree, anyone who doesn’t have a FloorOne S3 is missing out and we are so appreciative that you would recommend this product to others!! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Rini and welcome to the Tineco family!

Thank you for your wonderful review! We’re delighted to hear that our product is a perfect fit for your family home and that you love it. Your feedback means a lot to us. If you ever encounter any issues or have questions, please feel free to contact us. We’re committed to continuous improvement and are here to assist you whenever you need us. Thank you for choosing our product!