Customer Ratings & Reviews

We’re truly sorry to hear that your recent experience with the Tineco Floor Washer hasn’t met your expectations, especially since you chose to purchase it again hoping for a better outcome. We understand your disappointment, and we appreciate you sharing your feedback with us.

Based on your description, the main concerns you’ve raised are that the product feels cheaply made and that it stopped working properly after only 6 months, even though this was your second purchase of the same model.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a 2-year warranty on this machine, and we are committed to helping you resolve this issue. We will actively work to find a solution for you.

We take your feedback very seriously and will use it to continuously improve our products and services. Thank you for your understanding.

Misspharr, thank you so much for leaving us feedback on the Tineco FloorOne S3! We are so sorry you are not satisfied with your wet dry vacuum. It sounds like there may be an issue that we can help you fix. Please reach out to our Customer Service team, they can help determine if your unit needs repair or to be replaced. Our Customer Service team can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thanks again Misspharr, we appreciate the feedback!

Dear KrisNuss,

Thank you for your fantastic review of the Tineco Floor One S3 Extreme 3-in-1 Mop, Vacuum & Self Cleaning Smart Floor Washer. We're thrilled to hear that you find it absolutely amazing and that it has been a lifesaver for keeping your floors sparkly clean. We strive to provide innovative and high-quality products, and it's rewarding to know that we've met your expectations.

If you have any further questions or need assistance, please feel free to reach out to us. We're here to ensure your continued satisfaction with our products.

Thank you for choosing Tineco!

Best regards,
Tineco Support

Hi Kayzar, we're happy to hear that you like the vacuum, but understand the wish for larger tanks and battery life. We're taking these suggestions into account when designing new floor washers. We hope you continue to enjoy your Tineco FLOOR ONE S3!

We sincerely apologize for the trouble you’ve encountered with your Tineco product. It’s concerning to hear that you’ve faced charging issues and a lack of response from our warranty service. We greatly appreciate your feedback, as it helps us improve our products and services to better meet our customers’ expectations.

Based on your description, it seems that your unit has stopped charging and the lights no longer turn on after less than a month of use. We understand how frustrating this must be, and we’re here to assist you in resolving this issue as quickly as possible.

We’d love to assist you further and ensure a resolution to your problem. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re committed to providing you with a resolution that meets your satisfaction and will work diligently to address your concerns.

Thank you for bringing this to our attention. We’re on a mission to improve our products continuously, and your feedback is a crucial part of that journey. We hope to have the opportunity to restore your confidence in Tineco.

We are truly sorry to hear that you’ve experienced issues with your Tineco vacuum so soon after purchase, especially given how infrequently it’s been used. We understand how frustrating it must be when a product doesn’t last as expected. We appreciate you bringing this to our attention, and we take your feedback very seriously as we strive to continuously improve our products and services.

Based on your description, the main issue you’re facing is that the vacuum has stopped working and won’t charge properly after only four months of limited use, with the battery failing to hold a charge effectively and running for only 15 minutes.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

Please be aware that we offer a two-year warranty on our machines. We’d love to assist you further in resolving the issue with your vacuum. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to finding a solution for you.

We are truly sorry to hear about your disappointing experience with our product. We understand how frustrating it can be when a product does not meet your expectations, and we want to assure you that we take your feedback very seriously. We are committed to using your feedback to improve our products and services.

Based on your description, it seems that you are experiencing issues with the suction power of the machine, as it frequently clogs and shuts off during use, requiring multiple filter cleanings. We apologize for the inconvenience this has caused you.

For optimal performance, we recommend ensuring that the battery is fully charged after each use and cleaning the filter as needed. This will help maximize suction and extend the use time. Additionally, we suggest checking the machine’s manual for any specific maintenance tips that could help improve its performance.

We’d love to assist you further and help resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and will do our best to ensure that you have a better experience with our product. Also, we’d like to inform you that our products come with a two-year warranty, and we’re ready to assist you with any issues you may have.

Thank you for bringing this to our attention. We are continuously striving to improve our products and services, and your feedback plays a crucial role in this process.