Customer Ratings & Reviews
- Model:
- FW0506E0US
- SKU:
- 6578007
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.6 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Works for like a month and then continuously tells you “please clean the pipe and the dirty water tank” over and over.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your Tineco vacuum has not met your expectations. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters very seriously. Customer feedback is crucial in helping us improve our products and services.
Based on your description, it seems that you are experiencing issues with continuous cleaning prompts for the pipe and dirty water tank after only a month of use. We understand how frustrating this must be, and we apologize for any inconvenience caused.
We’d love to assist you further and resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with a solution and ensuring your experience with Tineco is a positive one.
Once again, we apologize for the inconvenience and appreciate your patience. We value your support and are committed to regaining your trust.
- Cons mentioned:Charging
Stay away - will not charge after 4 months use.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not charge anymore after using it less than 4 months.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for bringing this issue to our attention. We are sorry to hear that you are experiencing charging problems with your vacuum after less than four months of use. Your feedback is important to us, and we are committed to using it to continuously improve our products and services.
Based on your description, it seems that the vacuum is no longer charging, which is certainly not the experience we want for our customers. We apologize for any inconvenience this has caused and understand your frustration.
For optimal performance, we recommend checking the charging connections and ensuring that the charger is properly plugged in. If the issue persists, it may require further assistance from our support team.
We’d love to assist you further and resolve this issue promptly. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to provide the support you need.
Thank you for your understanding and patience. We hope to have the opportunity to address this concern and restore your confidence in our product.
Best regards,
Tineco Customer Service Team
Not so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi set up is a nightmare, take a lot steps and force it not very strong so leave your floor like barley touched
I would recommend this to a friendWould not buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for light cleaning but I feel like it does nothing on mildly soiled floors
No, I would not recommend this to a friendWet mop/vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one we got was “new” but once we got it out of the box parts were missing and dirty. Took it back and exchanged it for a new one. The new one is in the process of being shipped back and replaced. Kept going into auto self clean mode as soon as it was turned on. They are upgrading us to the S5 model with all the trouble
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Elliotts,
We are extremely sorry for your negative experience. Please be kindly noted that BestBuy is one of Tineco's authorized retailers, you can contact BestBuy Customer Service representative to find a solution that's best for you. If you require further assistance, you can also contact us Tineco customer care at support@tineco.com for help as well. Thanks for your understanding.
Best,
Tineco Customer Care
DON'T BUY IF YOU HAVE DOGS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy if you have dogs. It can't handle any dog hair. I vacuumed my place first, then started to use this. It stopped 12 TIMES just in my kitchen telling me to clear the sensor. There was some dog hair, but not a lot. I'm guessing all the 5 star reviews are from non-pet households. I bought this to save time and it literally took forever to make it through my floors because of continually stopping to clear the sensor. Definitely NOT worth the money.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are really sorry for your unsatisfied experience. Could you tell us the purchase date of your S3? Because the performance and the suction power may degrade as time goes by. If you have any other requirements, please feel free to contact us via our support email or just give us a call during 9 am to 6 pm from Monday to Friday (CST). Hope you have a nice day.
Best,
Tineco Customer Service
Horrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, broke within months of using. Do not recommend for the price.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your negative experience with our product, particularly regarding its durability and the issues you’ve encountered within a short period of use. We understand how disappointing it is when a product breaks down so soon, and we apologize for any inconvenience this has caused you. Please be assured that we take your feedback very seriously and are committed to addressing your concerns and improving our products.
Based on your description, it seems that the main issue is with the vacuum’s durability, as it broke down within months of use. We understand how important it is for a vacuum to be reliable and long-lasting, especially considering the investment you make in such a product.
For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the life of your vacuum. While it’s unfortunate that you’ve encountered this issue, we’re here to help and find a solution for you.
We would like to assist you further and ensure that your concerns are addressed. Please know that we offer a two-year warranty on our products, and our customer service team is always ready to help. You can reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to resolving your issues and improving your experience with our brand.
Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand.
Waste
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way to small for anything other than small spaces. Waste of. Money!
No, I would not recommend this to a friendEh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't meet expectations. Clogs up easily on very small items. Keeps alarming you about it when nothing clogged too.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hi LindaC, We're here to help make sure your S3 Cordless Floor Washer is working properly. One suggestion would be to check the intake area behind the roller for hair or other debris. If the problem persists, please contact our customer care team via email (support@tineco.com), chat through our website or by phone Mon-Fri: 8 AM - 8 PM 1-855-292-8864. Thank you for being a valued Tineco Customer
S3 mop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have s3 mop after 5 months it stop working.Sending it back for repair for the second time!!! Don’t buy!!!
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the inconvenience you’ve experienced with your S3 mop. It’s clear that we missed the mark this time, and for that, we are truly sorry.
We value your feedback as it helps us improve and ensure we are providing our customers with the best possible products and experience. Based on your description, it seems that your S3 mop stopped working after 5 months of use and that this is the second time you are sending it in for repairs. We understand how frustrating this must be, and we want to assure you that we take these matters very seriously.
We’d love to assist you further and resolve this issue to your satisfaction. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the support you need to get back to enjoying your cleaning routine.
Won’t charge after 6 weeks of light use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery won’t charge even though we ve only had it about 6 weeks and have used it sparingly. Best Buy only gives you a 2 week window to return, so I am now dealing with Tineco directly. Im hoping for the best, but have not been impressed with their customer service so far
No, I would not recommend this to a friendWay too tech forward.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs too much assistance. I have only had the product for 6 months and it needs customer support assistance before I can use it again.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the inconvenience you’ve experienced with our product. It’s clear that your experience hasn’t met the high standards we strive for, and we are deeply committed to addressing your concerns and using your feedback to improve our products and services.
Based on your description, it seems that you’ve encountered issues with the product within the first six months of ownership, requiring assistance from our customer support team before you can use it again. We understand how frustrating this must be, and we’re here to help.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we’d like to remind you that our products come with a two-year warranty, and our customer service team is ready to assist you.
Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re dedicated to resolving your concerns and ensuring your satisfaction.
We appreciate your patience and understanding, and we’re committed to providing you with a product that meets your expectations.
OK but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleaned the floor ok but not as well as i would have expected. I would have returned but threw out the box. The first use was good, after that it kept telling me to clean the dirty water container even if it was already clean. Don't waste your money!
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer,
Thank you for sharing your using experience. From your description, we know you are having a false alarm issue. Please reset the machine by confirming the below steps:
1. Remove the dirty water tank.
2. Long press the self-cleaning button for 20 seconds when the machine is not undercharging status and not been turned on, and see if the issue still exists.
If the issue persists, please feel free to contact us by below methods. We will help you resolve the issue as soon as possible.
Email: support@tineco.com
Phone: 1-855-292-8864 (Toll-Free) Mon. – Fri. 8 a.m. – 8 p.m. (CST)
- Pros mentioned:Battery life, Cleaning performance, Ease of use
All around great floor cleaner
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this for about two weeks and now and really wanted to put it through the paces before reviewing and I must say the Tineco passed everything I came up with. First impression was great. Easy to assemble and came with an extra roller, cleaning solution and an awesome docking station. The docking station was a nice touch as it keeps residual moisture (from use) off the floor, charges the unit and provides storage for everything. Run time...I get about 30 minutes per charge, the box says around 35 so no issues there. Recharges in a couple of hours. Has an LED display that is easy to read and makes operating it simple. Oh and it talks to you, battery use, bin getting full...it tells you everything. No issues at all cleaning my linoleum, vinyl plank flooring and hardwood. Did a really good job of getting all the water up and the floor dries in a matter of minutes. Handles pet messes with ease. Lightweight and super easy to move and control. My 7 yo loves to use it!! A must have for any home!!
I would recommend this to a friendBrand response from Tineco Support
Posted .Nightmare317, thank you for leaving us a review on the FloorOne S3! We’re thrilled that you’re loving your new FloorOne S3, and that it passed all your tests! We agree, this smart cordless hard floor wet dry vacuum is a must have for every home! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Nightmare317 and welcome to the Tineco family!
Not bad, not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggles with getting stuck spots off the floor. Overall average
I would recommend this to a friendBrand response from Tineco Support
Posted .Hcd92, thank you for leaving us a review on the FloorOne S3! When you get a moment, please contact our Customer Service team with more details on the overall performance of your S3. They can help rule out any issues the unit may be having. The FloorOne S3 not only washes but also vacuums at the same time for faster cleaning results. For stubborn stuck on spots, we recommended going over the area several times to loosen the stuck-on mess! As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Hcd92 and welcome to the Tineco family!
- Cons mentioned:Charging
Avoid at all costs.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped charging after some time. Avoid this at all costs.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for reaching out and sharing your feedback. We’re sorry to hear that you’ve encountered issues with the charging of your Tineco vacuum. Your satisfaction is incredibly important to us, and we want to ensure that you have a positive experience with our products.
Based on your description, it seems that the vacuum’s charging function has stopped working after some time. We recommend trying a few steps to troubleshoot this issue:
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We understand that this may not resolve all concerns, and we’re here to help. We offer a two-year warranty on our machines, and we’d be happy to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to ensure that your concerns are addressed promptly and effectively.
Thank you for your patience and understanding.
Stick with simple solutions.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works, but not great in corners / edges. I hoped to save time and I love smart tech, but my previous solution of stickvac followed by bona mop works better, faster, with less maintenance. Found this to be more gimmick than value.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are sorry for your unsatisfied experience, and we recommend our new product Floor One S5 with enhanced edge cleaning ability.
Thank you for your suggestion and we will continue to improve our products and service. Hope you have a better experience.
Best,
Tineco Customer Service
- Pros mentioned:Battery life, Cleaning performanceCons mentioned:Water tank size
Super Smart Cordless Wet Dry Vac
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a mixture of tile and hardwood flooring in my home which presents a constant challenge to keep clean. Vacuuming alone may give you the appearance of clean floors but using a wet vac really shows you just how dirty your floors truly are. I have tried other multi surface floor cleaners but I was unfamiliar with Tineco until now. The Tineco Floor One S3 Extreme wet dry vacuum comes nicely packaged. In the box you find the S3, two extra brush rollers, one extra dry filter, a 9.5 ounce bottle of cleaning solution, a cleaning tool, power adapter, and charging / cleaning base. My first observations are the S3 looks amazing and is well made but the tiny bottle of cleaning solution is a bit of a disappointment. There is a Tineco app that you can download and install. It’s not required but it’s a nice app with a bunch of S3 status information. I do like that the S3 doesn't require much assembly. A roller brush and the filter is already installed in the Floor One. All you just have to do is easily pop on the handle and it’s ready for use other than doing the initial suggested full charging which takes about 4-5 hours. When you’re ready to use the S3 you simply add one capful of the cleaning solution to the clean water tank and then fill with tap water. This tank seems on the small side. Pressing the power button starts the S3 in Auto mode which automatically senses how dirty the floor is and adjust the suction and amount of cleaning solution accordingly. Press the mode button again the S3 switches to Max mode which is maximum suction and solution for deep cleaning. Another press on the mode button and you enter Suction mode. Here the unit only vacs up liquid and does not dispense cleaning solution. Using the S3 is a great experience. This thing is cordless so no wrestling with a power cord. It’s also quiet while doing it’s thing. It does rev up a bit when in Max mode but still much quieter than the competition. I love how evenly it dispenses the cleaning solution and suck it back up thoroughly without creating puddles. The S3 is really interactive as it cleans. It changes suction and solution amounts automatically as it detects dirtier areas on your floor. The display gives you visual feedback through the iLoop smart sensor ring which changes from red to blue as it picks up wet and dry messes. The S3 also has a voice assistant that gives you feedback when you switch modes and a ton of other prompts. I love this feature but I did have a bit of a hard time hearing the voice prompts while the unit was running. I definitely had a sense that the S3 was thoroughly cleaning my floors. The cleaning solution scent is very pleasant. The battery will last about 35 minutes on a full charge. I did run out of clean water and was prompted by the voice assistant. I do wish the tank was larger. Having to refill is a bit of a hassle. I was also prompted when the dirty water tank was full. Emptying the tank sure gives you a sense of how well the S3 works. The water was filthy from floors that appeared to be clean. I used the Floor One on hardwood and tile floors in my house. I found it more effective on hardwood. My tile floors have deeper and wider grout lines which the S3 didn’t seem to fully saturate and clean the grout line but the tile surface sure was clean. It actually picked removed dirt that the competition left behind the day before I tested the Tineco. When done cleaning your floor the S3 has another great feature which is its self cleaning mode. You simply place the S3 on the charging stand and make sure the clean water tank is full of water and the dirty water tank is empty. You then just hit the self clean button and the unit does a thorough cleaning process. The voice assistant tells you when it’s done. I was thoroughly impressed with the Tineco Floor One S3 Extreme. Highly recommended.
I would recommend this to a friend The worst item i bought on best buy.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine has a horrible quality and worse warranty policy. The battery can not be charged within 8 months because of its quality issue. The ridiculous thing is I have to take the big machine to the FedEx store on this cold holiday season, and what I can get after this is a refurbished one; this means I paid the total price and will use a refurbished one and all of this is because of their bad quality.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are really sorry for your unsatisfied experience. Our refurbished machine is no worse than a new one because they have been through a series of rigorous tests, so please be assured. If there are problems, please feel free to contact us via our support email or give us a call during 9 am to 6 pm from Monday to Sunday (CST). Hope this time you can have a better user experience.
Best,
Tineco Customer Service
Stopped working after few months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until it stopped working a few months after the purchase. Contacting customer service, I learned that the motor may have gone bad. After a few emails back and forth with customer service, I was asked to pack and send the malfunctioning unit back to the manufacturer for a fix. Just waiting to see how Tineco would handle the repair job but very disappointed that the unit died within months.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, thanks for your great support and your purchase from Tineco. Could you please kindly check if there's any problem with your repair? If not, could you please help us update your new experience with us. Thanks for your review.