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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2310 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.6 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 2,316 reviews
  • Pros mentioned:
    Battery life, Cleaning performance, Weight
    Cons mentioned:
    Water tank size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The BEST in CLASS battery operated floor washer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tineco Hard Floor Washer One S5 is a fantastic piece of tech to have around your home for hardwoods and other hard floor varieties. You can clean hardwoods, bamboo, linoleum, tile, or anything you would use a mop on that has a smooth surface. The lightweight, portable and cordless S5 has been a dream to use. I am coming from another good floor cleaner, but it has a cord which is quite annoying. The S5 makes cleanups fast and easy since you don't need to look for a plug. The best thing about this is the ability to vacuum, mop, and clean it up in one motion. Build/Design and Aesthetics Nice beautiful modern build in a two-tone colorway using white, grays, and blacks that will blend into your home. It looks and feels like a high-quality machine. There is a beautiful LED screen with information that is very helpful to you and has voice notifications to tell you what's happening with your device. There is a clean readout of exactly how much battery is left. In my experience, I am finished in about 25 mins, and I have 23% remaining. Setup & Ease of Use The setup was straightforward. If you need to, review the manual for where everything goes together, but I found it pretty self-explanatory. It includes a bottle of Tineco cleaning solution for you to add a capful to the reservoir with some water. Next, you click on the handle, put it on the base, and plug in the charger - pretty simple. Let it get to 100% before first use, and you can get to work. Weight and portability The size and shape of this floor cleaner is perfect for quick cleaning. It is light enough to maneuver but tough/heavy enough to take on the edge of a cabinet or occasional couch leg or shelf. My wife and I both agree this is the only one for our place now, and we can get rid of the purple corded one ;). Cleaning and storage The performance of these soft brushes is quite impressive. They don't scratch or leave marks on my hardwood floors, and it leaves the floors damp but NOT wet, which is the DIFFERENCE between this and the competition. My floors are dry in literally maybe 5 minutes vs. 20 minutes using other floor cleaners. I like the multi-use docking station. It works as a self-cleaning station, parts storage, and charger. It uses AI to decide if it needs to do a self-clean or deep-clean - pretty cool! I like the included cleaning brush tool as well. It's used to get in the nooks and crannies of the dirty water tank and much anywhere that needs to be cleaned including the brush roller. It sits tucked away on a small base that contains everything. App and Voice notifications I like the fact you don't need to guess what the icons mean on the display since you get a voice to tell you what's going on. This vacuum has an app that is pretty cool and offers other stats in a journal form utilizing a daily log of use. The Tineco app is pretty cool but doesn't add any real benefit, in my opinion, that you can't get from just paying attention to when you start and stop vacuuming. We need to talk… The tank is small, and I need to empty it twice while doing my kitchen that is 10x15. Aside from the tank size and needing to refill or empty one of the two tanks a few times, this is a breeze to work with. The cleaning time of roughly 30 mins for me is just enough for my needs on a single charge. Aside from this, I really cannot find anything to complain about here!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not great for pet hair.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wet vac works amazingly… if you don’t have any long haired pets. At that point I have to vacuum before hand, then run this, and at that pace you might as well just vacuum then mop.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Daily cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is a great item for daily cleaning. But I also believe that once a week or every other you still need to bring out the broom and mop to do a thorough cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tineco vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum light great suction and the voice information is also a plus

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My new best friend!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, but it doesnt go all the way to the edge or corner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All in One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it, love it, love it. Very versatile and powerfull

    I would recommend this to a friend
  • Cons mentioned:
    Water tank size

    Rated 2 out of 5 stars

    Not good for larger family

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked of but need to refil clean water & empty dirty water too ofter i couldnt get work done

    No, I would not recommend this to a friend
  • Cons mentioned:
    Water tank size

    Rated 2 out of 5 stars

    Water tank not detected

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it for 4 months and it gave up. It says that the dirty water tank is not detected. I had the s3 and had to returned it for the same reason.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve encountered issues with the dirty water tank detection on your Tineco vacuum, and we understand the frustration this must have caused you, especially since you had a similar experience with the S3 model.

      Based on your description, it seems that the issue lies with the sensor not detecting the dirty water tank. To ensure optimal performance and longevity of your vacuum, we recommend charging the battery after each use and cleaning the filter as needed. Doing this will give you the most suction and longest use time.

      We want to assure you that we stand behind the quality of our products, and all of our vacuums come with a two-year warranty. Our customer service team is dedicated to providing you with the best possible support. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST), and we’d be more than happy to assist you further and resolve any issues you may have with our product.

      We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.

    • Brand response from Tineco team
      Posted .

      Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve encountered issues with the dirty water tank detection on your Tineco vacuum, and we understand the frustration this must have caused you, especially since you had a similar experience with the S3 model.

      Based on your description, it seems that the issue lies with the sensor not detecting the dirty water tank. To ensure optimal performance and longevity of your vacuum, we recommend charging the battery after each use and cleaning the filter as needed. Doing this will give you the most suction and longest use time.

      We want to assure you that we stand behind the quality of our products, and all of our vacuums come with a two-year warranty. Our customer service team is dedicated to providing you with the best possible support. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST), and we’d be more than happy to assist you further and resolve any issues you may have with our product.

      We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future. tineco

  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent Cordless Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Cordless Wet & Dry + Mop vacuum I ever owned, I have LG Cord Zero & Dyson 11, but this by far the best, with fraction of price for both LG & Dyson.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vacuum but not worth the money. The vacuum part doesn’t get much off the floor but the mop part cleans good.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this machine so easy to use and works great only thing I wish it had was more of a scrub brush roller but it works great I have 4 boys and a dog

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Vacuum cleaner ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What are you waiting for?! Buy it!! You won’t regret it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for kitchen and high traffic area

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Great all in one. Floor dries quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase asap

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! This is a great buy, don’t second guess it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Worked for a minute, but barely lasted 6 months.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the easy of use when it works. Purchased at the end of August no longer works constantly. Give the error please replace dirty water tank when the tank is on. Call customer service went through every trial to fix it to no avail would not buy again.

    No, I would not recommend this to a friend
    • Brand response from Tineco team
      Posted .

      Hello, we are sorry for the issue you are experiencing with your S5 Floor Washer. Please contact us for additional assistance via email or chat through our website or by phone Mon-Fri: 8 AM - 8 PM 1-855-292-8864. Thank you for being a Valued Tineco customer tineco

  • Rated 5 out of 5 stars

    Happy Wife means i can sleep good at night now!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it! Works great and even better than I thought.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      JTilley, thank you for leaving us a review on the FloorOne S3! We are so happy you and your wife are loving the FloorOne S3! We agree, the FloorOne S3 is great and not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The FloorOne S3 extends runtime up to 35 min with intelligently optimized suction and battery power. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again JTilley and welcome to the Tineco family!

  • Rated 2 out of 5 stars

    Tineco Floor one S3 Extreme. Not all that great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sorry to be the one but this 3 in one mop is not all what it's hyped up to be. I waited too late to open it, so I can't return. My gripes and complaints are it doesn't put out much water, the rollers can have you house stink, if you don't wash/switch them out every time, occasional dust rolls, and taking it apart and cleaning sucks. Not worth it for the price. I know it may be mostly for spills but at this price it should do everything perfect.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    You won’t regret it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I ever purchased. Bought mine for $279.99 on sale.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Reva, thank you for leaving us a review on the FloorOne S3! I’m so glad you’re loving the S3 that it’s the best thing you ever purchased! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Reva and welcome to the Tineco family!

  • Rated 1 out of 5 stars

    Save your money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy. Never worked from the get go and now working with support to get a replacement DWT because of a faulty sensor.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      We sincerely apologize for the inconvenience you’ve experienced with your Tineco product. We understand how frustrating it can be when a new purchase doesn’t meet your expectations, and we’re committed to addressing your concerns and improving our products based on your feedback.

      Based on your description, it seems that you encountered issues with your device not working due to a faulty sensor. We’re genuinely sorry to hear that you had to reach out to our support team for a replacement under such circumstances.

      We’d love to assist you further and ensure that you have a positive experience with our brand. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will do our best to resolve your issue promptly.

      Once again, we apologize for the trouble you’ve faced and appreciate your patience. We value your business and hope to have the opportunity to restore your confidence in our products.

  • Rated 3 out of 5 stars

    Stinks after a while.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent job cleaning up but even with the self cleaning cycle if it sits for a few days it starts to stink heavily.

    I would recommend this to a friend