Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Love! Love! Love!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 3 large indoor dogs and this has saved me so much time. Not only does it clean muddy paw prints, but it vacuums the mud clumps and hair too!! Idk how I've lived without it for so long. Oh and the self-clean feature is so nice too!!
I would recommend this to a friend Work great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great…. Must buy for your love one ……………………..
I would recommend this to a friend- Cons mentioned:Water tank size
Avoid this
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the concept but I hate this thing. It will constantly tell me the dirty water tank is full, when it’s nowhere close. A plastic piece on the bottom broke off when I pulled it off the charger one day and now I have to balance it just right so it will take a charge. Overall I would not buy, stick to a steam mop.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We're sorry to hear about the challenges you've faced with our S5 Extreme, Smart Floor Washer. Your feedback is valuable, and we understand your frustration. Regarding the issue with the dirty water tank indicator, once emptied of dirty water and cleared of debris like hair, please ensure that the tank is properly seated and securely in place. Additionally, if a plastic piece broke off, we apologize for the inconvenience. Please reach out to our customer service team for assistance with these issues. You can contact us at support@tineco.com or by phone Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. Thank you for being a valued Tineco customer.
Vacuum
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good sucks really good yeah good vacuum
I would recommend this to a friend- Cons mentioned:Water tank size
Dirty water tank full
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a couple months ago and i spend more time trying to convince the thing that the dirty water tank is not full than actually cleaning the floors. It's incredibly frustrating and i would send it back if i had been smart and kept the box.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your frustrating experience with our product. We understand how important it is for a vacuum to function smoothly and efficiently, and we apologize that ours has not met your expectations. We appreciate your feedback as it helps us improve our products and services.
Based on your description, it seems that you are experiencing issues with the dirty water tank sensor, causing you to spend more time troubleshooting than actually cleaning. We apologize for this inconvenience.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and help resolve these issues. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind the quality of our products and our team is dedicated to ensuring you have a positive experience with our brand.
Thank you for bringing these concerns to our attention. We’re continuously striving to improve our products and services, and your feedback plays a crucial role in this process.
Best Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product. Works great. Best vacuum I’ve ever used.
I would recommend this to a friendOne of the best invention!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum. It helps me so much than using the conventional mop.
I would recommend this to a friendMrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuums and mops beautiful. It doesn’t leave streaks. Very nice.
I would recommend this to a friendFive Stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Exceeded my expectations with how it suctions
I would recommend this to a friendBest floor cleaner out there
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product! Best purchase!! I always recommend this floor cleaner to everyone..
I would recommend this to a friendExcellent if you also have dogs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase I have ever made. If you have pets is a must to have.
I would recommend this to a friendGreat for hardwood floors.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great hard wood floor cleaning machine. Very well made and does a great job.
I would recommend this to a friend- Cons mentioned:Water tank size
It’s okay
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had this thing for 7 months. I don’t use it all the time. But it seems like after month 2 it’s always saying “empty tank” or “ insert dirty water tank” I’ve cleaned the sensors and the entire vacuum and it still says the same thing. For the price I wish thing worked better than what it does. I’m so disappointed in this purchase. Definitely not as advertised
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Dear Marteka,
Thank you for your feedback.
We apologize for the inconvenience you're facing with your Tineco Floor One S5 Extreme. To address the issue, please try resetting the vacuum, ensuring the tank is properly inserted, and checking for firmware updates.
If the problem persists, don't hesitate to contact our dedicated support team at 1-855-292-8864 or email us at Service@tinecousa.com. They are available to assist you further.
Thank you for choosing Tineco.
Best regards,
Tineco Support
Love
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is anazing! I wish i had purchased sooner!
I would recommend this to a friendbest machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it is very good machine for the person keeping house clean.
I would recommend this to a friendWon’t work after a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tineco vacuum is not working properly. When I turn it on, it keeps prompting me to restart it or contact customer service. I’ve already followed multiple troubleshooting steps, including: • Cleaning the dirty water tank • Cleaning the port and filter • Ensuring all tanks are properly attached Despite all this, I believe the vacuum motor itself is not functioning — I don’t hear the usual suction noise when powering it on. Everything else seems to light up, but the suction doesn’t engage.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear that you’re experiencing problems with your Tineco vacuum. We understand that having a vacuum that doesn’t work properly is frustrating, especially when you’re trying to keep your home clean. We appreciate you mentioning that you’ve already taken steps to troubleshoot, which shows your commitment to making it work.
Based on your description, the vacuum is displaying prompts to restart or contact service, and despite your thorough troubleshooting (cleaning the dirty water tank, port, and filter, ensuring tanks are attached), you suspect the motor isn’t functioning as indicated by the lack of suction noise, even though other lights appear to be working.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
We take your feedback very seriously and will use it to review our product quality and support processes. Thank you for bringing this to our attention.
Cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cool because it’s cool and I think it being cool is really cool.
I would recommend this to a friendAmazing Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best mop/vacuum combo ever! It cleans dog hair up like no other and leaves floors spotless.
I would recommend this to a friend3 dogs 1 cat
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this. I have 3 dogs and 1 cat. I use it several times a day and feel that I have to sweep before hand and many times the hair just gets wet and moves around and doesn't pickup. I have to go over the spot many times.
I would recommend this to a friendexcellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.everyone needs one of these if they have wood floors
I would recommend this to a friend