Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Floor One S5 Extreme as a high-performing and easy-to-use cleaning device, with many praising its ability to manage messes effectively. The battery life and lightweight design are also appreciated features. However, some customers have noted concerns regarding the water tank size, price, and charging capabilities.
This summary was generated by AI based on customer reviews.
Purchase asap
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! This is a great buy, don’t second guess it.
I would recommend this to a friendTineco Floor one S3 Extreme. Not all that great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sorry to be the one but this 3 in one mop is not all what it's hyped up to be. I waited too late to open it, so I can't return. My gripes and complaints are it doesn't put out much water, the rollers can have you house stink, if you don't wash/switch them out every time, occasional dust rolls, and taking it apart and cleaning sucks. Not worth it for the price. I know it may be mostly for spills but at this price it should do everything perfect.
No, I would not recommend this to a friendHappy Wife means i can sleep good at night now!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it! Works great and even better than I thought.
I would recommend this to a friendBrand response from Tineco Support
Posted .JTilley, thank you for leaving us a review on the FloorOne S3! We are so happy you and your wife are loving the FloorOne S3! We agree, the FloorOne S3 is great and not only washes but also vacuums at the same time for faster cleaning results. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The FloorOne S3 extends runtime up to 35 min with intelligently optimized suction and battery power. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again JTilley and welcome to the Tineco family!
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The smell that just spreads through your house is gross. I’ve clean the vacuum and filters but it still holds this nasty smell. Better to have the items separate
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We appreciate you taking the time to share your feedback and we’re sorry to hear that you’re experiencing an unpleasant smell while using our vacuum. We take these concerns very seriously and are committed to using your feedback to improve our products and services.
Based on your description, it seems that despite cleaning the vacuum and filters, you are still noticing a lingering unpleasant odor. We understand how frustrating this can be and we’re here to help.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the best possible experience and will be happy to help you resolve this issue.
Once again, we apologize for any inconvenience this may have caused and thank you for your understanding. We value your business and look forward to the opportunity to serve you better in the future.
You won’t regret it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing I ever purchased. Bought mine for $279.99 on sale.
I would recommend this to a friendBrand response from Tineco Support
Posted .Reva, thank you for leaving us a review on the FloorOne S3! I’m so glad you’re loving the S3 that it’s the best thing you ever purchased! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Reva and welcome to the Tineco family!
Didn’t last to long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum is not sucking water back in just goes all over the floor
No, I would not recommend this to a friendDONT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER BUY THIS! The worst product and the worst customer service! I stopped working after 90 days and Best Buy won’t refund you! Then you contact the brand customer service and they don’t refund either
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your disappointing experience with our product and customer service. It’s clear that we missed the mark this time, and for that, we sincerely apologize. We value your feedback as it helps us improve and ensure we meet the expectations of our customers.
Based on your description, it seems that you encountered issues with the product ceasing to function after 90 days and faced difficulties with refunds from both Best Buy and our customer service. We understand how frustrating this must be, and we want to assure you that we take these matters very seriously.
To ensure optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the usage time of the machine.
We’d love to assist you further and resolve this issue to your satisfaction. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to address any concerns you may have. We are committed to providing you with a positive experience and will work diligently to resolve your issue.
Thank you for bringing this to our attention, and we hope to have the opportunity to improve your opinion of our brand.
Good product
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself was ok to use but there’s additional work to clean all parts after mopping. If time spent cleaning the vaccum is more than time spent on mopping floor, it doesn’t make sense to buy a vacuum
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Thank you for sharing your experience with the Floor One S5 Extreme. We understand that cleaning after mopping can be time-consuming, but the self-cleaning mode is designed to simplify this process. It automatically cleans the roller and internal tubes, reducing the manual effort required. For optimal performance, rinse the dirty water tank, and charge the battery after each use. Remember, all Tineco products come with a 2-Year Limited Warranty for your peace of mind. Please reach out to us at support@tineco.com, via chat on our website, or call Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864 if you need further assistance. Thank you for being a valued Tineco customer.
Stinks after a while.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent job cleaning up but even with the self cleaning cycle if it sits for a few days it starts to stink heavily.
I would recommend this to a friendNot worth the time or money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I hadn’t thrown away the box, etc. I would absolutely return. It doesn’t work as the videos make it seem as it does. I’ve spent hours troubleshooting and watching tutorials on the website yet it just leaves residue on the floors. Pickup is subpar.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that you’ve had such a disappointing experience with your Tineco product and that it hasn’t met your expectations.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team would be happy to troubleshoot with you in more detail and explore potential solutions.
Once again, we are truly sorry for the unsatisfactory experience. Your satisfaction and trust in our brand are incredibly important to us, and we sincerely hope to have the opportunity to regain your confidence in the future.
A bit demanding, but works well
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of demanding when it wants to be cleaned. The dirty water tank is kind of a pain to clean. Overall though it does the job well.
I would recommend this to a friend- Cons mentioned:Charging
Will not charge after 70 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked awesome until Sept so thats a whopping 70 days. Now it wont charge pins so corrosion. Will contact Tineco saw similar review prior to purchase. Could of just hited a cleaning crew for that price each month.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hi LandonB,
We're sorry to hear about the charging issue you've encountered with your Tineco Floor One S3 Extreme. It's frustrating when a product stops working as expected, and we apologize for any inconvenience this has caused.
Corrosion on the charging pins can indeed impact the charging process. Please do reach out to Tineco customer support, and we will assist you in resolving this issue promptly. You can contact us at service@tinecousa.com or by phone at 1-855-292-8864. They will be able to provide guidance on how to clean the charging pins or assist you with any necessary replacements.
Best regards,
Tineco Support
Problems with sensors
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First 6 months worked great was using it about every weekend cleaning it after and properly maintaining it. Then started to have problems with the sensors first it wouldn’t recognize the “dirty water tank” so used the warranty and had it shipped off worked for about 2 weeks then same problem came back but worse now it won’t sense when it’s on the charging station. Still have it cause how expensive it was but it’s honestly a hit or miss if it’s going to work properly.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your experience with us. We are glad to hear that the product worked great for the first six months and that you were diligent in cleaning and maintaining it. However, we are truly sorry to learn about the issues you've encountered with the sensors and the charging station. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the sensors have been problematic, initially not recognizing the "dirty water tank" and later not sensing the charging station. We understand how frustrating it must be to experience these intermittent issues, especially after having a positive start.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. However, given the sensor issues, we’d love to assist you further to explore possible solutions.
Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve these issues and improve your experience with our products.
Best regards,
Tineco Customer Service Team
Only used one time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes but had to return after one use. The self clean option would not initiate and therefore machine would not charge. Troubleshooting did not resolve the problem. Thank goodness Best Buy allowed me to return this for a refund
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for taking the time to share your feedback with us. We truly appreciate you bringing this matter to our attention, and we are very sorry to hear that you had such a disappointing experience with your Tineco product, especially leading to a return. We understand how frustrating it must have been for the self-clean function not to work and subsequently prevent the machine from charging, despite your troubleshooting efforts.
We take all customer feedback very seriously, and your experience is precisely the kind of insight we need to identify areas where our products can be improved. We genuinely value your input and will be using your review to help us continuously enhance the quality and reliability of our devices.
Once again, we are truly sorry for the inconvenience and frustration this caused. Your satisfaction and trust are incredibly important to us, and we sincerely hope to have the chance to regain your confidence in our brand in the future.
Great vacuum!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic vacuum. Did not know I was missing out until I had it. Only gripe would be to have a larger clean water tank.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my tineco can’t live without it now!! Thought my house was clean until I used this. My floors are spotless now!
I would recommend this to a friend - Pros mentioned:Ease of use
Very nice piece of equipment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.makes cleaning messes around the house easier specially when you have 4 kids destroying everything around the house.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Works great!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well for its intended purpose. Just wish the head was wider. Still great none the less. Very satisfied!
I would recommend this to a friend - Cons mentioned:Water tank size
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the S3 before this and exchanged it as the tank was tiny! This one does the job so much quicker and cleaner
I would recommend this to a friend - Pros mentioned:Cleaning performance
Saved my back
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely had to do the work. Let the machine do its thing and did a better job than the other type of floor cleaners.
I would recommend this to a friend