Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
A bit demanding, but works well
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of demanding when it wants to be cleaned. The dirty water tank is kind of a pain to clean. Overall though it does the job well.
I would recommend this to a friend
Good product
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself was ok to use but there’s additional work to clean all parts after mopping. If time spent cleaning the vaccum is more than time spent on mopping floor, it doesn’t make sense to buy a vacuum
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Thank you for sharing your experience with the Floor One S5 Extreme. We understand that cleaning after mopping can be time-consuming, but the self-cleaning mode is designed to simplify this process. It automatically cleans the roller and internal tubes, reducing the manual effort required. For optimal performance, rinse the dirty water tank, and charge the battery after each use. Remember, all Tineco products come with a 2-Year Limited Warranty for your peace of mind. Please reach out to us at support@tineco.com, via chat on our website, or call Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864 if you need further assistance. Thank you for being a valued Tineco customer.
- Cons mentioned:Charging
Will not charge after 70 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked awesome until Sept so thats a whopping 70 days. Now it wont charge pins so corrosion. Will contact Tineco saw similar review prior to purchase. Could of just hited a cleaning crew for that price each month.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hi LandonB,
We're sorry to hear about the charging issue you've encountered with your Tineco Floor One S3 Extreme. It's frustrating when a product stops working as expected, and we apologize for any inconvenience this has caused.
Corrosion on the charging pins can indeed impact the charging process. Please do reach out to Tineco customer support, and we will assist you in resolving this issue promptly. You can contact us at service@tinecousa.com or by phone at 1-855-292-8864. They will be able to provide guidance on how to clean the charging pins or assist you with any necessary replacements.
Best regards,
Tineco Support
Problems with sensors
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First 6 months worked great was using it about every weekend cleaning it after and properly maintaining it. Then started to have problems with the sensors first it wouldn’t recognize the “dirty water tank” so used the warranty and had it shipped off worked for about 2 weeks then same problem came back but worse now it won’t sense when it’s on the charging station. Still have it cause how expensive it was but it’s honestly a hit or miss if it’s going to work properly.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your experience with us. We are glad to hear that the product worked great for the first six months and that you were diligent in cleaning and maintaining it. However, we are truly sorry to learn about the issues you've encountered with the sensors and the charging station. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the sensors have been problematic, initially not recognizing the "dirty water tank" and later not sensing the charging station. We understand how frustrating it must be to experience these intermittent issues, especially after having a positive start.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. However, given the sensor issues, we’d love to assist you further to explore possible solutions.
Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve these issues and improve your experience with our products.
Best regards,
Tineco Customer Service Team
Didn’t last to long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum is not sucking water back in just goes all over the floor
No, I would not recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The smell that just spreads through your house is gross. I’ve clean the vacuum and filters but it still holds this nasty smell. Better to have the items separate
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We appreciate you taking the time to share your feedback and we’re sorry to hear that you’re experiencing an unpleasant smell while using our vacuum. We take these concerns very seriously and are committed to using your feedback to improve our products and services.
Based on your description, it seems that despite cleaning the vacuum and filters, you are still noticing a lingering unpleasant odor. We understand how frustrating this can be and we’re here to help.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the best possible experience and will be happy to help you resolve this issue.
Once again, we apologize for any inconvenience this may have caused and thank you for your understanding. We value your business and look forward to the opportunity to serve you better in the future.
Great vacuum!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic vacuum. Did not know I was missing out until I had it. Only gripe would be to have a larger clean water tank.
I would recommend this to a friendBad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product only work for 3 month and stop working
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve encountered issues with your Tineco product after just three months of use. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is invaluable in helping us improve our products and services.
Based on your description, it seems that the product stopped working after a short period of use. We understand how frustrating this must be, and we apologize for any inconvenience caused.
We’d love to assist you further and investigate what went wrong. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and committed to resolving your concerns.
Once again, we apologize for the disappointment you’ve experienced. We value your support and are determined to regain your trust.
- Pros mentioned:Cleaning performance
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my tineco can’t live without it now!! Thought my house was clean until I used this. My floors are spotless now!
I would recommend this to a friend - Pros mentioned:Ease of use
Very nice piece of equipment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.makes cleaning messes around the house easier specially when you have 4 kids destroying everything around the house.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Works great!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well for its intended purpose. Just wish the head was wider. Still great none the less. Very satisfied!
I would recommend this to a friend - Cons mentioned:Water tank size
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the S3 before this and exchanged it as the tank was tiny! This one does the job so much quicker and cleaner
I would recommend this to a friend - Pros mentioned:Cleaning performance
Saved my back
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely had to do the work. Let the machine do its thing and did a better job than the other type of floor cleaners.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Best cleaning purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts the time in half for regular cleanings, plus the tiles seem much nicer now than before with regular mops
I would recommend this to a friend DONT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER BUY THIS! The worst product and the worst customer service! I stopped working after 90 days and Best Buy won’t refund you! Then you contact the brand customer service and they don’t refund either
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your disappointing experience with our product and customer service. It’s clear that we missed the mark this time, and for that, we sincerely apologize. We value your feedback as it helps us improve and ensure we meet the expectations of our customers.
Based on your description, it seems that you encountered issues with the product ceasing to function after 90 days and faced difficulties with refunds from both Best Buy and our customer service. We understand how frustrating this must be, and we want to assure you that we take these matters very seriously.
To ensure optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the usage time of the machine.
We’d love to assist you further and resolve this issue to your satisfaction. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to address any concerns you may have. We are committed to providing you with a positive experience and will work diligently to resolve your issue.
Thank you for bringing this to our attention, and we hope to have the opportunity to improve your opinion of our brand.
Not worth the time or money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I hadn’t thrown away the box, etc. I would absolutely return. It doesn’t work as the videos make it seem as it does. I’ve spent hours troubleshooting and watching tutorials on the website yet it just leaves residue on the floors. Pickup is subpar.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that you’ve had such a disappointing experience with your Tineco product and that it hasn’t met your expectations.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team would be happy to troubleshoot with you in more detail and explore potential solutions.
Once again, we are truly sorry for the unsatisfactory experience. Your satisfaction and trust in our brand are incredibly important to us, and we sincerely hope to have the opportunity to regain your confidence in the future.
- Pros mentioned:Cleaning performance
Ms
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Excellent at cleaning tiled and carpeted floors.It even self cleans when you are finished.
I would recommend this to a friend - Cons mentioned:Charging
Manufacturer Customer Service is an Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won’t charge so I still haven’t been able to actually use it. Reached out to Tineco and still waiting on a new base. Hopefully when I get to use it I’ll be able to change my review.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .stephanie, thank you so much for leaving us feedback on the Tineco FloorOne S3! We are so sorry that your new FloorOne S3 is not charging but so happy you reached out to Customer Service team and they were able to help! Thank you for letting us know and please update us once you receive your replacement! Our Customer Service team can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thanks again stephanie, we appreciate the feedback!
- Pros mentioned:Cleaning performance
So easy and convenient to use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it! It has made keeping our floors clean so easy, and we have 3 kids 5 and under and a 60lb dog.
I would recommend this to a friend Works for 2 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beeps and beeps smells after a while. Have to clean machine every 2min.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We apologize for the inconvenience you've encountered, and we want to assure you that we take your feedback seriously and are committed to improving our products and services.
Based on your description, it seems that the machine is beeping frequently, emitting an odor after some use, and requires cleaning every two minutes. We understand how these issues can be frustrating and impact your satisfaction with the product.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to provide the support you need and address any concerns you may have.
Thank you for bringing this to our attention. We hope to improve your experience with our product.