Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Floor One S5 Extreme as a high-performing and easy-to-use cleaning device, with many praising its ability to manage messes effectively. The battery life and lightweight design are also appreciated features. However, some customers have noted concerns regarding the water tank size, price, and charging capabilities.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Easy to operate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use! I definitely recommend anyone who wants to waive the burden of mopping.
I would recommend this to a friend - Cons mentioned:Charging
Does not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to return because it will not charge, and was not able to do anything with it. I am working with the manufacturer and see if they will honor it. Otherwise it was not worth the money.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about the issues you've encountered with charging your product and the subsequent frustration this has caused you. We understand how important it is for our products to meet your expectations and perform reliably.
Based on your description, it seems that you are experiencing difficulties with charging the device, which has significantly impacted your ability to use it.
We'd love to assist you further and help resolve this issue. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We're committed to providing our customers with high-quality products and exceptional service.
Thank you for your patience, and we hope to resolve this matter to your satisfaction.
defect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps say 'clean dirty water' even there is no dirty water, I contacted Tineco support and they sent me a replacement one and still same issue. There is nothing dirty and the machine just say 'clean dirty water' and self clean just does not work
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand that the issue with your vacuum is dirt water tank false alarming, please try to clean the dirt water tank and debris channel first. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
- Pros mentioned:Cleaning performance
Best Vaccum Mop on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the self cleaning feature and how it glides with foward and backwards motion
I would recommend this to a friend - Pros mentioned:Cleaning performance
Easy clean!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Wish I would have bought one sooner. Cleans hardwood floors with care.
I would recommend this to a friend Doesn't last
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have absolutely loved my Tineco until a few days ago when the motor just quit working. I've only had it since February!
No, I would not recommend this to a friendDoesn’t last
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started smearing dirty water after one month. With my experience with previous model I have decided to return
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Amazing tool.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful tool. Easyto use and clean. Love the techology this thing has.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Best floor cleaner EVER!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My stained concrete floors have never looked better!! Highly recommend!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Awesome buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it sweeps and mops all in one machine; it even cleans itself
I would recommend this to a friend Poor battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery has a very low life when fully charged it doesn’t have the power that the bissell has.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your feedback with us. We apologize for the inconvenience you've experienced with the battery life and power of our product. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the battery life is shorter than expected and the power does not meet your needs compared to other brands like Bissell. We understand how important it is for our products to perform reliably and efficiently.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and explore potential solutions to enhance your experience. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to address these issues and improve your satisfaction with our products.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance
Great vacuum!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well. So well that now the wife wanta one in our home in RI
I would recommend this to a friend - Pros mentioned:Ease of use
Love this product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great power mop. It really does make mopping a lot easier.
I would recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Charging
You’ll get a year out of it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this for over a year. Works okay doesn’t hold a lot of water. You’ll still have a dirty floor but it’s wipes away things like foot prints and paw prints. Stopped charging at the one year mark and now it sits as a 400 dollar statue.
No, I would not recommend this to a friend - Pros mentioned:Cleaning performance
"Intelligent vacuum"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum is absolutely wonderful. Does everything as advertised.
I would recommend this to a friend 
Good for a house not good for an Apartment
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good but to big to have my for little apartment.
I would recommend this to a friendSave your money and buy a different brand
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My excitement for the Tineco was at ultimate high by reading so many reviews and watching videos. I waited 3 months to get this vacuum just for the sensors to malfunction and tell me the dirty water tank is not on when it is. Call Tineco customer service line just for them to tell me to send it back to fix it since it’s a sensor issue. The representative that took my call didn’t understand me and DIDNT FREAKING BELIEVE ME instill I placed my phone near the vacuum and he heard what it was saying. Don’t be like me and waste $500 for a vacuum that only last a couple of weeks
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about the issues you have encountered with your Tineco vacuum, particularly with the sensor malfunction and the inconvenience this has caused you. We understand how disappointing it can be when a highly anticipated product does not meet your expectations, especially after waiting for an extended period.
Based on your description, it seems that the dirty water tank sensor is not functioning correctly, which is causing the vacuum to incorrectly indicate that the tank is not in place. We apologize for the confusion and frustration this has caused you, and we want to assure you that we take these concerns very seriously.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we want to inform you that our products come with a two-year warranty, and our customer service team is always ready to assist you. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and resolve any issues you may have with our product.
We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.
- Cons mentioned:Charging
Stay away - will not charge after 4 months use.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not charge anymore after using it less than 4 months.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for bringing this issue to our attention. We are sorry to hear that you are experiencing charging problems with your vacuum after less than four months of use. Your feedback is important to us, and we are committed to using it to continuously improve our products and services.
Based on your description, it seems that the vacuum is no longer charging, which is certainly not the experience we want for our customers. We apologize for any inconvenience this has caused and understand your frustration.
For optimal performance, we recommend checking the charging connections and ensuring that the charger is properly plugged in. If the issue persists, it may require further assistance from our support team.
We’d love to assist you further and resolve this issue promptly. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to provide the support you need.
Thank you for your understanding and patience. We hope to have the opportunity to address this concern and restore your confidence in our product.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Ease of use
Great Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this. It cleans great and easy to use. Would recommend it.
I would recommend this to a friend Vacuum will not charge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum did not work right out of package. Wish I would of done more research. Never even got to fully use it. Vacuum would over exert itself and shut off, that went on for like 10 minutes until it died. Now the vacuum wont charge. Looked more into it. Seems to be a common problem but I cannot find a solution. The website says warranty doesnt apply because its not bought from tineco directly. Save your money and go with a different brand.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand you are having a Not charging issue with your vacuum. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.