Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
leaves surface too watery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great for small areas. Cleaning the vacuum is time consuming. It leaves water on the floor.
No, I would not recommend this to a friendDefective product lasted 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item worked 2 weeks. I decided to call Best Buy after the weekend. Couldn’t get the store got some customer service that couldn’t help and said someone would call me. On the app said out of return time. Spent 2 hr on phone with Tineco. Sent back waiting but they said I wouldn’t get the same model and that it was defective and Best Buy has a special feature I now would not get now because I didn’t pay for A Best Buy warranty. Well had no idea since I had item shipped to me that warranty ran out in two weeks. Our whole Home is full Of your products! Aweful experience.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Judy, we are very sorry for your bad experience with your vacuum. We assume you might have to contact us customer service team(https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We are hoping to solve your issue and dispel your concerns as quickly as possible.
- Pros mentioned:Cleaning performance
Tineco Floor One S3
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine! I just wish that I had purchased the one that goes closer to the walls.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Cleaning performance, WeightCons mentioned:Water tank size
Great performance and hardwood floors are shiny!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wet/dry vacuum came at the perfect time! I recently just replaced the carpet in my home with hardwood floor, and using this is 100% times better than using a microfiber mop with a manual spray. Vacuum Built 5/5: this is well built and sturdy. Nothing about this product says it’s made from cheap material. It’s heavy but not to make it uncomfortable. It is also cordless which I honestly didn’t think I would care so much, but it honestly is a great advantage. I don’t need to be plugging and unplugging. I love this! Battery 5/5: I have found that the battery does drop about 40% each time I use it, but fortunately my home is the right size where I have never had to stop a job midway because the battery died. I am satisfied with the battery performance because it meets my needs perfectly. Capacity 3/5: The only thing I wish it could do more if hold more water and formula because I do find that I need to stop in the middle of my cleaning to put more water and formula. The bin is small and so get used to filling it up at least once if you are cleaning an area of about 800sqft. Performance 4/5: It does an excellent job of making the floor shine and picks up minor dust and dirt. It will not completely replace your regular vacuum or traditional broom because it cannot take larger items, it is simply not made for that. If it was made for that then I would probably give it a 5/5. Another reason why it’s a 4/5 for me is that it can leave little marks on the floor and it’s noticeable that you have used the wet vacuum. I am okay with that, but if it left zero marks or tracks, it would be a 5/5. All in all, I am very happy with the product. It makes cleaning my house easier and I can get it done faster. Never owned a Tineco product, and I am very impressed with my first one!
I would recommend this to a friend - Pros mentioned:Ease of use
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great investment. Love the ease of use. My floors look amazing. Very happy with my purchase.
I would recommend this to a friend - Pros mentioned:Ease of use
Awesome product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best out there and so easy to use and clean after use!!!! So happy that I invested on this!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great combination, works excellent, above expectations. No issue when using it for dog pee.
I would recommend this to a friend - Cons mentioned:Water tank size
Not worth the time.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I turn it on it says empty water tank but the water tank is empty. Customer service is the worst.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the issues you are facing with the water tank indicator and your dissatisfaction with our customer service. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the vacuum is incorrectly indicating that the water tank is empty, despite it being empty. We understand how frustrating this can be and apologize for any inconvenience it has caused.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, ensuring that all components are properly seated and free from debris can sometimes resolve sensor issues.
We’d love to assist you further and address these concerns. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve these issues and improve your experience with our products.
Best regards,
Tineco Customer Service Team
Eh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second tineco in a year that has broke. Not worth the money
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Tineco Floor One S5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good , happy with the product. Good cleaning and self cleaning option is pretty good.
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to operate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use! I definitely recommend anyone who wants to waive the burden of mopping.
I would recommend this to a friend defect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps say 'clean dirty water' even there is no dirty water, I contacted Tineco support and they sent me a replacement one and still same issue. There is nothing dirty and the machine just say 'clean dirty water' and self clean just does not work
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand that the issue with your vacuum is dirt water tank false alarming, please try to clean the dirt water tank and debris channel first. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
- Pros mentioned:Cleaning performance
Best Vaccum Mop on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the self cleaning feature and how it glides with foward and backwards motion
I would recommend this to a friend - Pros mentioned:Cleaning performance
Easy clean!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Wish I would have bought one sooner. Cleans hardwood floors with care.
I would recommend this to a friend - Cons mentioned:Charging
Does not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to return because it will not charge, and was not able to do anything with it. I am working with the manufacturer and see if they will honor it. Otherwise it was not worth the money.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about the issues you've encountered with charging your product and the subsequent frustration this has caused you. We understand how important it is for our products to meet your expectations and perform reliably.
Based on your description, it seems that you are experiencing difficulties with charging the device, which has significantly impacted your ability to use it.
We'd love to assist you further and help resolve this issue. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We're committed to providing our customers with high-quality products and exceptional service.
Thank you for your patience, and we hope to resolve this matter to your satisfaction.
Doesn't last
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have absolutely loved my Tineco until a few days ago when the motor just quit working. I've only had it since February!
No, I would not recommend this to a friendDoesn’t last
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started smearing dirty water after one month. With my experience with previous model I have decided to return
No, I would not recommend this to a friendDo not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Works for like a month and then continuously tells you “please clean the pipe and the dirty water tank” over and over.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your Tineco vacuum has not met your expectations. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters very seriously. Customer feedback is crucial in helping us improve our products and services.
Based on your description, it seems that you are experiencing issues with continuous cleaning prompts for the pipe and dirty water tank after only a month of use. We understand how frustrating this must be, and we apologize for any inconvenience caused.
We’d love to assist you further and resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with a solution and ensuring your experience with Tineco is a positive one.
Once again, we apologize for the inconvenience and appreciate your patience. We value your support and are committed to regaining your trust.
- Pros mentioned:Ease of use
Amazing tool.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful tool. Easyto use and clean. Love the techology this thing has.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Best floor cleaner EVER!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My stained concrete floors have never looked better!! Highly recommend!
I would recommend this to a friend