Customer Ratings & Reviews

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your Tineco vacuum has not met your expectations. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters very seriously. Customer feedback is crucial in helping us improve our products and services.

Based on your description, it seems that you are experiencing issues with continuous cleaning prompts for the pipe and dirty water tank after only a month of use. We understand how frustrating this must be, and we apologize for any inconvenience caused.

We’d love to assist you further and resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with a solution and ensuring your experience with Tineco is a positive one.

Once again, we apologize for the inconvenience and appreciate your patience. We value your support and are committed to regaining your trust.

We are truly sorry to hear about the issues you have encountered with your Tineco vacuum, particularly with the sensor malfunction and the inconvenience this has caused you. We understand how disappointing it can be when a highly anticipated product does not meet your expectations, especially after waiting for an extended period.

Based on your description, it seems that the dirty water tank sensor is not functioning correctly, which is causing the vacuum to incorrectly indicate that the tank is not in place. We apologize for the confusion and frustration this has caused you, and we want to assure you that we take these concerns very seriously.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we want to inform you that our products come with a two-year warranty, and our customer service team is always ready to assist you. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and resolve any issues you may have with our product.

We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.

Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand you are having a Not charging issue with your vacuum. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

Dear Valued Customer,

Thank you for sharing your feedback with us. We apologize for the inconvenience you've experienced with the battery life and power of our product. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.

Based on your description, it seems that the battery life is shorter than expected and the power does not meet your needs compared to other brands like Bissell. We understand how important it is for our products to perform reliably and efficiently.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further and explore potential solutions to enhance your experience. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.

Thank you for your feedback and understanding. We hope to have the opportunity to address these issues and improve your satisfaction with our products.

Best regards,

Tineco Customer Service Team

We are truly sorry to hear about your negative experience with our product, particularly regarding its durability and the issues you’ve encountered within a short period of use. We understand how disappointing it is when a product breaks down so soon, and we apologize for any inconvenience this has caused you. Please be assured that we take your feedback very seriously and are committed to addressing your concerns and improving our products.

Based on your description, it seems that the main issue is with the vacuum’s durability, as it broke down within months of use. We understand how important it is for a vacuum to be reliable and long-lasting, especially considering the investment you make in such a product.

For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the life of your vacuum. While it’s unfortunate that you’ve encountered this issue, we’re here to help and find a solution for you.

We would like to assist you further and ensure that your concerns are addressed. Please know that we offer a two-year warranty on our products, and our customer service team is always ready to help. You can reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to resolving your issues and improving your experience with our brand.

Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand.

Thank you for sharing your feedback regarding your experience with our product. We sincerely apologize for the issues you've encountered after just six months of use.

We understand your frustration when a product does not meet expectations, particularly regarding longevity. Your experience is important to us, and we regret any inconvenience this charging issue may have caused.

Your feedback is invaluable as it helps us recognize the areas where we need to improve our products. We take these concerns seriously and are committed to enhancing the quality and reliability of our offerings to better serve our customers in the future.

Thank you once again for your candid review. We genuinely value your input and appreciate your understanding as we work towards improvement.

Dear Valued Customer,

Thank you for bringing this issue to our attention. We are sorry to hear that you are experiencing charging problems with your vacuum after less than four months of use. Your feedback is important to us, and we are committed to using it to continuously improve our products and services.

Based on your description, it seems that the vacuum is no longer charging, which is certainly not the experience we want for our customers. We apologize for any inconvenience this has caused and understand your frustration.

For optimal performance, we recommend checking the charging connections and ensuring that the charger is properly plugged in. If the issue persists, it may require further assistance from our support team.

We’d love to assist you further and resolve this issue promptly. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to provide the support you need.

Thank you for your understanding and patience. We hope to have the opportunity to address this concern and restore your confidence in our product.

Best regards,

Tineco Customer Service Team