Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the Floor One S5 Extreme's exceptional cleaning performance and ease of use as its strongest selling points. Many appreciate its lightweight design and the convenience of its vacuum and mop combination. However, some customers have expressed concerns about the small water tank size and occasional charging issues. While a few mention suction and streaking, these appear to be less prevalent issues overall.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Self cleaning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best part is the self cleaning. Overall cleans really well
I would recommend this to a friend - Cons mentioned:Charging
Works great till it doesn't
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until 6 months in it won't charge. When a product does a good job but only does it for 6 months, it's a 1 star review
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your feedback regarding your experience with our product. We sincerely apologize for the issues you've encountered after just six months of use.
We understand your frustration when a product does not meet expectations, particularly regarding longevity. Your experience is important to us, and we regret any inconvenience this charging issue may have caused.
Your feedback is invaluable as it helps us recognize the areas where we need to improve our products. We take these concerns seriously and are committed to enhancing the quality and reliability of our offerings to better serve our customers in the future.
Thank you once again for your candid review. We genuinely value your input and appreciate your understanding as we work towards improvement.
- Pros mentioned:Ease of use
Super Cleaner!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine...really does the job! Easy to maneuver too!
I would recommend this to a friend Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! You will definitely like this vacuum/mop combo!
I would recommend this to a friendIt’s ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it! But stopped working within a couple months.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing ever. Makes cleaning floors a breeze.!!!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Tineco one s5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum cleaner for hard surfaces! Recommended!
I would recommend this to a friend Would not buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for light cleaning but I feel like it does nothing on mildly soiled floors
No, I would not recommend this to a friendNot so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi set up is a nightmare, take a lot steps and force it not very strong so leave your floor like barley touched
I would recommend this to a friendWet mop/vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one we got was “new” but once we got it out of the box parts were missing and dirty. Took it back and exchanged it for a new one. The new one is in the process of being shipped back and replaced. Kept going into auto self clean mode as soon as it was turned on. They are upgrading us to the S5 model with all the trouble
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Elliotts,
We are extremely sorry for your negative experience. Please be kindly noted that BestBuy is one of Tineco's authorized retailers, you can contact BestBuy Customer Service representative to find a solution that's best for you. If you require further assistance, you can also contact us Tineco customer care at support@tineco.com for help as well. Thanks for your understanding.
Best,
Tineco Customer Care
Battery doesn’t hold a charge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tineco Floor One S5 Extreme is a piece of junk! I have had this for not even two years and only used it a few times due to getting a housecleaning service. It will not hold a charge. The battery says it’s at 100% when you take it off the charging base then when you turn it on to mop it goes to 0% in a matter of seconds. This is the biggest waste of money I have spent!!
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you have experienced with your Tineco Floor One S5 Extreme, particularly with the battery not holding a charge. Your feedback is important to us, and we are committed to using it to continuously improve our products and services.
Based on your description, it seems that the vacuum's battery is not functioning as expected, showing 100% charge initially but then dropping to 0% almost immediately when in use. We understand how frustrating this must be, especially given your limited use of the product over the past two years.
We’d love to assist you further in resolving this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to provide support and explore potential solutions to enhance your experience with our product.
Thank you for your understanding and patience. We hope to have the opportunity to address these concerns and restore your confidence in our products.
Best regards,
Tineco Customer Service Team
S3 mop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have s3 mop after 5 months it stop working.Sending it back for repair for the second time!!! Don’t buy!!!
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the inconvenience you’ve experienced with your S3 mop. It’s clear that we missed the mark this time, and for that, we are truly sorry.
We value your feedback as it helps us improve and ensure we are providing our customers with the best possible products and experience. Based on your description, it seems that your S3 mop stopped working after 5 months of use and that this is the second time you are sending it in for repairs. We understand how frustrating this must be, and we want to assure you that we take these matters very seriously.
We’d love to assist you further and resolve this issue to your satisfaction. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the support you need to get back to enjoying your cleaning routine.
DON'T BUY IF YOU HAVE DOGS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy if you have dogs. It can't handle any dog hair. I vacuumed my place first, then started to use this. It stopped 12 TIMES just in my kitchen telling me to clear the sensor. There was some dog hair, but not a lot. I'm guessing all the 5 star reviews are from non-pet households. I bought this to save time and it literally took forever to make it through my floors because of continually stopping to clear the sensor. Definitely NOT worth the money.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are really sorry for your unsatisfied experience. Could you tell us the purchase date of your S3? Because the performance and the suction power may degrade as time goes by. If you have any other requirements, please feel free to contact us via our support email or just give us a call during 9 am to 6 pm from Monday to Friday (CST). Hope you have a nice day.
Best,
Tineco Customer Service
- Cons mentioned:Water tank size
Please empty dirty water tank
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please empty dirty water tank. Empties. Turns on for 5 seconds. Please empty dirty water tank.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hello, sorry for the trouble you're experiencing with the Dirty Water Tank sensor. Please ensure that there isn't any debris in the intake area behind the roller and that the tank is seater properly. If the problem persists please contact our customer care team via email (support@tineco.com), chat through our website or by phone Mon-Fri: 8 AM - 8 PM 1-855-292-8864. Thank you for being a valued Tineco Customer
Do not buy!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I can give it a zero I would. This is worthless. For one little small room I had to replace the water multiple times and just not worth my time. Some areas didn’t even pick up sticky mess.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Estela,
We apologize for your bad experience with Tineco Floor One S5 Extreme. According to your review, we have learned that you find the water tank is so small that you cannot clean a room in a one go. Please firstly help us check if the machine is leaking water. As to the vacuum does not clean sticky messes, we suggest you add some cleaning solution into the water tank to improve the cleaning result. You can contact us at support@tineco.com for further assistance. Thank you for your understanding.
Best,
Tineco Customer Care
- Pros mentioned:Battery life, Cleaning performance, Ease of use
Well made. Easy to use. Works well.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tested a decent amount of vacuums over the last decade. This is the first one I've tested that was made for hard surfaces and I was excited to get it mostly for my wife who always uses whatever other vacuum on our hard floors almost interchangeably as our carpeted areas. While I normally would sweep hard floors and them vacuum up the pile or let our robot vacuum with mop attachment do all the work for me. Setup was a little overwhelming looking at first but not too bad. The whole thing comes in more pieces than I would normally expect to find but the instructions lay out what everything is pretty nicely and after the initial shock it wasn't too hard to figure it out. I put it all together and let it charge over night (it suggests at least 4-5 hours of charge time before the initial use). I'm pretty happy with the steps required to actually use this vacuum. It's mostly a supplement to our robot vacuum/mop. I'm happy with the robot but we usually go around the are and pick up/move everything off of the floor in the entire upstairs before we run it so it's a process. It does a good job but the setup and reconstruction of the area before running it makes us use it far less than I'd like. So having a vacuum that's made for sweeping and mopping that I can easily setup and break down is key. When you want to use this, just fill up the clean water tank with mostly water and a small cap-full of soap. Then you're ready to go. The first time I hit the power button, I was surprised as it kind of drives itself forward. Pretty nice to lighten the load but you're also fighting against that push when your pull the vacuum back again. Overall it was a nice little assist, I think. The vacuum and mop did a pretty nice job of cleaning the floor pretty quickly but it did require an empty and refill of the tanks before I was finished. That doesn't take too long so it was no big deal. After I was done doing the whole upstairs area, the battery still had about 60% left (I was worried because when I first started it up, it looked like the battery was draining very quickly). The nice thing about having a screen with all the information on it is that you can see at a glance how hard the vacuum is working and what battery level is remaining. After you're done the instructions recommend you clean the dirty and clean water tanks as well as the roller and roller protector after each use. This is the only annoying part since you can't really just grab the vacuum to do a quick job and put it back but the cleanup of these things doesn't take too long. The base station does include an auto-clean feature for the roller so you have that going for you and there were 2 additional rollers included with this vacuum so you can always just rotate them if you need to clean one. Apparently there's an app that goes with this vacuum. The instructions just said that you can "perform all functions from the app" but I don't really know what functions those are. I did not download the app and can't imagine what I would possibly need it for. The functions on the vacuum are very minimal and can be adjusted with just a few pushes of the 3 buttons on the vacuum. I just didn't want another app on my phone. The only weird thing I didn't love about this vacuum was how it sat on the charging station. It leans forward quite a bit for some reason. I would expect it to just sit straight up and down but when the head is locked and you place it on the charger the handle leans forward at what feels like a 30 degree angle. Far more than you'd expect. Enough that I thought I was doing something wrong. I couldn't figure out a better way to place it on the charger though so I'm going to assume it's just how it was designed. I got used to it quickly enough but it was a weird thing when I first saw it. Overall, I like the vacuum. It does a good job supplementing our robot vacuum by being easy to get up and running and being easy to break down and clean when we're done (while not needing to break down the entire upstairs before using it since we can move things while vacuuming). If you're looking for a nice hard surface vacuum/mop and this fits your budget, give it a look. I was impressed with it for the most part.
I would recommend this to a friend Not too happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a while then started leaking all over the floor and making a mess and constantly the sensors would shut it off saying the tank was full when it wasn’t
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hi Joshua,
We're sorry to hear about the issues you've encountered with your Tineco Floor One S5 Extreme. It's disappointing when a product doesn't perform as expected.
The leaking and sensor issues you described are not typical, and we understand how frustrating this can be. To address these problems, we recommend reaching out to our customer support team at service@tinecousa.com. They will be able to provide you with guidance and assistance to resolve these issues and ensure your product is working correctly.
We apologize for any inconvenience this may have caused and appreciate your patience as we work to assist you in resolving this matter.
Best regards,
Tineco Support
Junk. Constantly spits out false positive errors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly says dirty water tank full even after drying the sensors making sure the tank is empty
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tool to use for cleaning. I was trying to return it, but I was told it was only a 15 day return policy and it was too late for me to do so. Please save yourself a headache and purchase something better and possibly cheaper than this crappy tool.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with our product and the return policy. Your feedback is important, and we are committed to using it to continuously improve our products and services.
Based on your description, it seems that the vacuum did not meet your expectations, and you were unable to return it due to the 15-day return policy.
We’d love to assist you further and address your concerns. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to provide the support you need and explore possible solutions.
Thank you for your understanding and patience. We hope to have the opportunity to resolve your concerns and enhance your experience with our product.
Best regards,
Tineco Customer Service Team
Way too tech forward.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs too much assistance. I have only had the product for 6 months and it needs customer support assistance before I can use it again.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the inconvenience you’ve experienced with our product. It’s clear that your experience hasn’t met the high standards we strive for, and we are deeply committed to addressing your concerns and using your feedback to improve our products and services.
Based on your description, it seems that you’ve encountered issues with the product within the first six months of ownership, requiring assistance from our customer support team before you can use it again. We understand how frustrating this must be, and we’re here to help.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we’d like to remind you that our products come with a two-year warranty, and our customer service team is ready to assist you.
Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re dedicated to resolving your concerns and ensuring your satisfaction.
We appreciate your patience and understanding, and we’re committed to providing you with a product that meets your expectations.