Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the Floor One S5 Extreme's exceptional cleaning performance and ease of use as its strongest selling points. Many appreciate its lightweight design and the convenience of its vacuum and mop combination. However, some customers have expressed concerns about the small water tank size and occasional charging issues. While a few mention suction and streaking, these appear to be less prevalent issues overall.
This summary was generated by AI based on customer reviews.
Waste
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way to small for anything other than small spaces. Waste of. Money!
No, I would not recommend this to a friendEh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't meet expectations. Clogs up easily on very small items. Keeps alarming you about it when nothing clogged too.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hi LindaC, We're here to help make sure your S3 Cordless Floor Washer is working properly. One suggestion would be to check the intake area behind the roller for hair or other debris. If the problem persists, please contact our customer care team via email (support@tineco.com), chat through our website or by phone Mon-Fri: 8 AM - 8 PM 1-855-292-8864. Thank you for being a valued Tineco Customer
Trash one year later
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It used to be good and I (regrettably) recommended it to friends. But now, a year later, the battery doesn't last. Not even 5 minutes before it goes from 100% to 50%, where it just skips the in between and hits 0. I'm sticking to corded from now on.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your experience with us. We are glad to hear that you initially found our product to be good and even recommended it to your friends. However, we are truly sorry to learn about the battery issues you are now facing. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the battery performance has significantly deteriorated over the past year, dropping rapidly from 100% to 0% in a very short time. We understand how frustrating this can be, especially when you were previously satisfied with the product.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. However, given the current situation, it may be beneficial to explore battery replacement options or other solutions.
We’d love to assist you further and address this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve this issue and restore your confidence in our products.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Battery life, Cleaning performance, Ease of useCons mentioned:Water tank size
Great product!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this vacuum / wet mop because a few of my friends bought it and they were really happy with how well cleans. I have over 2500sqf hardwood floor and marble floors and this is by far the best mop I’ve had. My floors are really shiny and clean after using it. I love that it is cordless, I can mop the whole house and at the end I still have 30% battery. It also propels so you need less effort to move it around compared with a regular mop. I love also the fact it cleans itself at the end. The downside is that it will ask to empty the dirty water container or refill the clean water container. For my floor surface I had to stop once to refill the containers. But even with this I would buy it again without hesitation. I love seeing my floors so shiny.
I would recommend this to a friend It’s ok for me quick spills
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for small spills and quick pick ups around the home, not for a fully cleaning device
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hello Oculus, thank you for the purchase of your S5 Extreme Floor Washer. Please be sure to use the Tineco cleaning solution in the clean water tank to ensure the best cleaning results. If you have any questions we can help with, please. For additional assistance, please contact our customer care team via email (support@tineco.com), chat through our website or by phone Mon-Fri: 8 AM - 8 PM 1-855-292-8864. Thank you for being a valued Tineco Customer
It’s ok
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. I still have to mop. Doesn’t clean the floors. Yes it does pick up spills but not for overall cleaning.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. To better help you, you are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
Won’t charge after 6 weeks of light use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery won’t charge even though we ve only had it about 6 weeks and have used it sparingly. Best Buy only gives you a 2 week window to return, so I am now dealing with Tineco directly. Im hoping for the best, but have not been impressed with their customer service so far
No, I would not recommend this to a friendCleans Well, Mine Had Battery Issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been using steam mops to clean our tile floors for years, but all they seemed to do was smear dirt and grime around the floor. Some of the dirt sticks to the pads, but a lot of it does not. This is where the Tineco really shines, sucking up dirty water. My floors looked notably cleaner after running the S5 over them compared to our Shark spinning steam mop that only scrubs. Overall, I really liked this product, but I ran into a few issues that caused me to replace it under Best Buy 24-month warranty. 1) The battery life was not long enough to clean our entire home. We have about 2500-2700 square feet of tile downstairs, and this would not get through it all on a single charge. 2) Charging is painfully slow. If the unit is low on power, expect to wait 4+ hours for it to be fully charged again. 3) My main issue, and the reason for my return; This device had notable battery drain when sitting idle & fully charged. This in itself is fine if the device can recognize that the battery is draining, and the base can recharge it while sitting idle. If I charge the device to 100% battery and then take it off of the charger for 2 weeks, it will still report that it has 100% battery on the display even though it does not. If I put it back on the charger it will say it's at 100% and won't charge it. The problem is when you try to clean the onboard computer will start to realize the battery is not fully charged and instead of your battery trickling down as you clean, it will start to rapidly drain 1% every 2 seconds. The device ends up dead after just 4-5 minutes of cleaning. This may have been a defect isolated to my unit or could be an inherent issue with the device itself. I've seen a few other reviews complain about this. Tineco support was helpful, but expects you to box up the device and all accessories so it can be sent back to them (they pay for the label only). The Best Buy warranty was a better value here, I was able to take it into the store and do a no questions asked exchange for another model. I'm going to give the Tineco S5 Steam a try because it's corded and won't have battery issues, but still has the same great cleaning technology of the S5 Extreme.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Matthew, we appreciate your great support to Tineco. Thanks a lot for your suggestion on our S5 Extreme. We will forward it to our product department for further improvement. S5 Steam can help you do deep cleaning in your home and you won't need to worry about the battery issue any more. It's a good choice for you. Thanks again for your honest review and your precious time. We are aiming to make each customer have a satisfactory shopping experience. Should you have any suggestions, please feel free to contact us.
DON'T BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY DISAPPOINTED. I used it 3 times. Started giving me error codes. I emailed Tineco customer service. They kept asking me to remove & clean the tank, the brushes etc. Which of course I did. Still doesn't work. Wasted my time with them. Now I can"t return. $400 GONE.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .I'm sorry to hear about the issues with your Floor One S5 Extreme. We understand how frustrating this must be. Please know that all Tineco products come with a 2-Year Limited Warranty, so you're covered! For optimal performance, ensure the roller, tank, and filter are cleaned after each use. We’d love to resolve this for you—please reach out at support@tineco.com, via chat on our website, or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. Thank you for being a valued Tineco customer.
OK but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleaned the floor ok but not as well as i would have expected. I would have returned but threw out the box. The first use was good, after that it kept telling me to clean the dirty water container even if it was already clean. Don't waste your money!
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer,
Thank you for sharing your using experience. From your description, we know you are having a false alarm issue. Please reset the machine by confirming the below steps:
1. Remove the dirty water tank.
2. Long press the self-cleaning button for 20 seconds when the machine is not undercharging status and not been turned on, and see if the issue still exists.
If the issue persists, please feel free to contact us by below methods. We will help you resolve the issue as soon as possible.
Email: support@tineco.com
Phone: 1-855-292-8864 (Toll-Free) Mon. – Fri. 8 a.m. – 8 p.m. (CST)
- Pros mentioned:Battery life, Cleaning performance, Ease of use
All around great floor cleaner
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this for about two weeks and now and really wanted to put it through the paces before reviewing and I must say the Tineco passed everything I came up with. First impression was great. Easy to assemble and came with an extra roller, cleaning solution and an awesome docking station. The docking station was a nice touch as it keeps residual moisture (from use) off the floor, charges the unit and provides storage for everything. Run time...I get about 30 minutes per charge, the box says around 35 so no issues there. Recharges in a couple of hours. Has an LED display that is easy to read and makes operating it simple. Oh and it talks to you, battery use, bin getting full...it tells you everything. No issues at all cleaning my linoleum, vinyl plank flooring and hardwood. Did a really good job of getting all the water up and the floor dries in a matter of minutes. Handles pet messes with ease. Lightweight and super easy to move and control. My 7 yo loves to use it!! A must have for any home!!
I would recommend this to a friendBrand response from Tineco Support
Posted .Nightmare317, thank you for leaving us a review on the FloorOne S3! We’re thrilled that you’re loving your new FloorOne S3, and that it passed all your tests! We agree, this smart cordless hard floor wet dry vacuum is a must have for every home! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Nightmare317 and welcome to the Tineco family!
Buy it anywhere else - avoid Best Buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After being lost by FedEx for a week, I received my box today only to find that half the items were missing (cleaning solution, filters, cord, manual)! I called Best Buy and they will not replace the unit. I have to get a refund and then pay full price (there was a very nice sale previously) if I still want one. DO NOT SUPPORT THIS STORE!
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about the issues you have encountered with the delivery of your Tineco product and the inconvenience this has caused you. We understand how frustrating it can be to receive an incomplete order, especially after waiting for an extended period of time.
Based on your description, it seems that your package was missing several key items, including cleaning solution, filters, cord, and manual. We apologize for this oversight and want to assure you that we take these matters very seriously. We value your business and want to make this right.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we want to inform you that our products come with a two-year warranty, and our customer service team is always ready to assist you. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and resolve any issues you may have with our product.
We appreciate your understanding and hope that you will give us the opportunity to improve your experience with our brand.
- Cons mentioned:Charging
Avoid at all costs.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped charging after some time. Avoid this at all costs.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for reaching out and sharing your feedback. We’re sorry to hear that you’ve encountered issues with the charging of your Tineco vacuum. Your satisfaction is incredibly important to us, and we want to ensure that you have a positive experience with our products.
Based on your description, it seems that the vacuum’s charging function has stopped working after some time. We recommend trying a few steps to troubleshoot this issue:
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We understand that this may not resolve all concerns, and we’re here to help. We offer a two-year warranty on our machines, and we’d be happy to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to ensure that your concerns are addressed promptly and effectively.
Thank you for your patience and understanding.
DONT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breaks down a lot don’t not buy this brand It sucks- I always buy this brand and I’m done buying
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your negative experience with our product. We understand how frustrating it can be when a product does not meet your expectations, and we want to assure you that we take your feedback very seriously. We are committed to using your feedback to improve our products and services.
Based on your description, it seems that you have experienced frequent breakdowns with our product. We apologize for any inconvenience this has caused you.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and help resolve these issues. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind the quality of our products and our team is dedicated to ensuring you have a positive experience with our brand.
Thank you for bringing these concerns to our attention. We’re continuously striving to improve our products and services, and your feedback plays a crucial role in this process.
Christmas gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My partner has wanted a device like this so i got it for her as a Christmas gift this year at a nice discount. Hoping it lives up to expectations. All other reviews were great so i have high hopes
I would recommend this to a friendDo not delay! You need this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband was hesitant on spending so much on a product he didn’t know anything about. He just told me it was probably our best purchase of the year! Awesome machine! I wish I found it sooner.
I would recommend this to a friendNot bad, not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggles with getting stuck spots off the floor. Overall average
I would recommend this to a friendBrand response from Tineco Support
Posted .Hcd92, thank you for leaving us a review on the FloorOne S3! When you get a moment, please contact our Customer Service team with more details on the overall performance of your S3. They can help rule out any issues the unit may be having. The FloorOne S3 not only washes but also vacuums at the same time for faster cleaning results. For stubborn stuck on spots, we recommended going over the area several times to loosen the stuck-on mess! As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Hcd92 and welcome to the Tineco family!
It broke very fast
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The material used to manufacture it is very poor and very fragile, it broke several parts without falling it hitting it.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We sincerely apologize for the issues you've encountered, and we assure you that we take your feedback seriously to continuously improve our products and services.
Based on your description, it seems that the vacuum's material quality did not meet your expectations, as several parts broke without any impact or fall. We understand how important durability is for our customers and regret any inconvenience this may have caused.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and support you in finding a solution that meets your needs.
Stick with simple solutions.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works, but not great in corners / edges. I hoped to save time and I love smart tech, but my previous solution of stickvac followed by bona mop works better, faster, with less maintenance. Found this to be more gimmick than value.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are sorry for your unsatisfied experience, and we recommend our new product Floor One S5 with enhanced edge cleaning ability.
Thank you for your suggestion and we will continue to improve our products and service. Hope you have a better experience.
Best,
Tineco Customer Service
Horrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely HORRIBLE I had to get 3 different ones within 5 months. I called asked for a refund since i paid for the warranty. They said I can only get 87% of my money back since I purchased it over a month ago DO NOT BUY THIS PRODUCT. SAVE YOUR MONEY PLEASE
No, I would not recommend this to a friend