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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2360 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.6 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 2,365 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Excellent at cleaning tiled and carpeted floors.It even self cleans when you are finished.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So easy and convenient to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! It has made keeping our floors clean so easy, and we have 3 kids 5 and under and a 60lb dog.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vac mop. Easy to use. Don't leave water in the tanks after using machine (it'll stink bad).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best of the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an amazing machine! Perfect for our floating vinyl flooring, Easy to use and very versatile.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG this is the best invention ever. It vacuums and cleans all in one leaving my floors spotless.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Cleaning performance, Weight
    Cons mentioned:
    Water tank size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great performance and hardwood floors are shiny!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wet/dry vacuum came at the perfect time! I recently just replaced the carpet in my home with hardwood floor, and using this is 100% times better than using a microfiber mop with a manual spray. Vacuum Built 5/5: this is well built and sturdy. Nothing about this product says it’s made from cheap material. It’s heavy but not to make it uncomfortable. It is also cordless which I honestly didn’t think I would care so much, but it honestly is a great advantage. I don’t need to be plugging and unplugging. I love this! Battery 5/5: I have found that the battery does drop about 40% each time I use it, but fortunately my home is the right size where I have never had to stop a job midway because the battery died. I am satisfied with the battery performance because it meets my needs perfectly. Capacity 3/5: The only thing I wish it could do more if hold more water and formula because I do find that I need to stop in the middle of my cleaning to put more water and formula. The bin is small and so get used to filling it up at least once if you are cleaning an area of about 800sqft. Performance 4/5: It does an excellent job of making the floor shine and picks up minor dust and dirt. It will not completely replace your regular vacuum or traditional broom because it cannot take larger items, it is simply not made for that. If it was made for that then I would probably give it a 5/5. Another reason why it’s a 4/5 for me is that it can leave little marks on the floor and it’s noticeable that you have used the wet vacuum. I am okay with that, but if it left zero marks or tracks, it would be a 5/5. All in all, I am very happy with the product. It makes cleaning my house easier and I can get it done faster. Never owned a Tineco product, and I am very impressed with my first one!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Tineco Floor One S3

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine! I just wish that I had purchased the one that goes closer to the walls.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment. Love the ease of use. My floors look amazing. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best out there and so easy to use and clean after use!!!! So happy that I invested on this!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective product lasted 2 weeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item worked 2 weeks. I decided to call Best Buy after the weekend. Couldn’t get the store got some customer service that couldn’t help and said someone would call me. On the app said out of return time. Spent 2 hr on phone with Tineco. Sent back waiting but they said I wouldn’t get the same model and that it was defective and Best Buy has a special feature I now would not get now because I didn’t pay for A Best Buy warranty. Well had no idea since I had item shipped to me that warranty ran out in two weeks. Our whole Home is full Of your products! Aweful experience.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Dear Judy, we are very sorry for your bad experience with your vacuum. We assume you might have to contact us customer service team(https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We are hoping to solve your issue and dispel your concerns as quickly as possible.

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great combination, works excellent, above expectations. No issue when using it for dog pee.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    leaves surface too watery

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great for small areas. Cleaning the vacuum is time consuming. It leaves water on the floor.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Tineco Floor One S5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good , happy with the product. Good cleaning and self cleaning option is pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to operate

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use! I definitely recommend anyone who wants to waive the burden of mopping.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Vaccum Mop on the market

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the self cleaning feature and how it glides with foward and backwards motion

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    defect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps say 'clean dirty water' even there is no dirty water, I contacted Tineco support and they sent me a replacement one and still same issue. There is nothing dirty and the machine just say 'clean dirty water' and self clean just does not work

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand that the issue with your vacuum is dirt water tank false alarming, please try to clean the dirt water tank and debris channel first. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Easy clean!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Wish I would have bought one sooner. Cleans hardwood floors with care.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Good for a house not good for an Apartment

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Its good but to big to have my for little apartment.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second tineco in a year that has broke. Not worth the money

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't last

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have absolutely loved my Tineco until a few days ago when the motor just quit working. I've only had it since February!

    No, I would not recommend this to a friend