Customer Ratings & Reviews

Dear Valued Customer,

Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the issues you are facing with the water tank indicator and your dissatisfaction with our customer service. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.

Based on your description, it seems that the vacuum is incorrectly indicating that the water tank is empty, despite it being empty. We understand how frustrating this can be and apologize for any inconvenience it has caused.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, ensuring that all components are properly seated and free from debris can sometimes resolve sensor issues.

We’d love to assist you further and address these concerns. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.

Thank you for your feedback and understanding. We hope to have the opportunity to resolve these issues and improve your experience with our products.

Best regards,

Tineco Customer Service Team

We are truly sorry to hear about the issues you've encountered with charging your product and the subsequent frustration this has caused you. We understand how important it is for our products to meet your expectations and perform reliably.
Based on your description, it seems that you are experiencing difficulties with charging the device, which has significantly impacted your ability to use it.
We'd love to assist you further and help resolve this issue. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We're committed to providing our customers with high-quality products and exceptional service.
Thank you for your patience, and we hope to resolve this matter to your satisfaction.

Thank you for sharing your experience with us. We apologize for the inconvenience you've encountered, and we want to assure you that we take your feedback seriously and are committed to improving our products and services.

Based on your description, it seems that the machine is beeping frequently, emitting an odor after some use, and requires cleaning every two minutes. We understand how these issues can be frustrating and impact your satisfaction with the product.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to provide the support you need and address any concerns you may have.

Thank you for bringing this to our attention. We hope to improve your experience with our product.

We appreciate you taking the time to share your feedback and we’re sorry to hear that you’re experiencing an unpleasant smell while using our vacuum. We take these concerns very seriously and are committed to using your feedback to improve our products and services.

Based on your description, it seems that despite cleaning the vacuum and filters, you are still noticing a lingering unpleasant odor. We understand how frustrating this can be and we’re here to help.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the best possible experience and will be happy to help you resolve this issue.

Once again, we apologize for any inconvenience this may have caused and thank you for your understanding. We value your business and look forward to the opportunity to serve you better in the future.

Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand you are having a Not charging issue with your vacuum. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that you’ve had such a disappointing experience with your Tineco product and that it hasn’t met your expectations.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team would be happy to troubleshoot with you in more detail and explore potential solutions.

Once again, we are truly sorry for the unsatisfactory experience. Your satisfaction and trust in our brand are incredibly important to us, and we sincerely hope to have the opportunity to regain your confidence in the future.

We are truly sorry to hear about the issues you have encountered with your Tineco vacuum, particularly with the sensor malfunction and the inconvenience this has caused you. We understand how disappointing it can be when a highly anticipated product does not meet your expectations, especially after waiting for an extended period.

Based on your description, it seems that the dirty water tank sensor is not functioning correctly, which is causing the vacuum to incorrectly indicate that the tank is not in place. We apologize for the confusion and frustration this has caused you, and we want to assure you that we take these concerns very seriously.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we want to inform you that our products come with a two-year warranty, and our customer service team is always ready to assist you. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and resolve any issues you may have with our product.

We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.