Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
OK but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleaned the floor ok but not as well as i would have expected. I would have returned but threw out the box. The first use was good, after that it kept telling me to clean the dirty water container even if it was already clean. Don't waste your money!
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer,
Thank you for sharing your using experience. From your description, we know you are having a false alarm issue. Please reset the machine by confirming the below steps:
1. Remove the dirty water tank.
2. Long press the self-cleaning button for 20 seconds when the machine is not undercharging status and not been turned on, and see if the issue still exists.
If the issue persists, please feel free to contact us by below methods. We will help you resolve the issue as soon as possible.
Email: support@tineco.com
Phone: 1-855-292-8864 (Toll-Free) Mon. – Fri. 8 a.m. – 8 p.m. (CST)
DON'T BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY DISAPPOINTED. I used it 3 times. Started giving me error codes. I emailed Tineco customer service. They kept asking me to remove & clean the tank, the brushes etc. Which of course I did. Still doesn't work. Wasted my time with them. Now I can"t return. $400 GONE.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .I'm sorry to hear about the issues with your Floor One S5 Extreme. We understand how frustrating this must be. Please know that all Tineco products come with a 2-Year Limited Warranty, so you're covered! For optimal performance, ensure the roller, tank, and filter are cleaned after each use. We’d love to resolve this for you—please reach out at support@tineco.com, via chat on our website, or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. Thank you for being a valued Tineco customer.
- Pros mentioned:Battery life, Cleaning performance, Ease of use
All around great floor cleaner
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this for about two weeks and now and really wanted to put it through the paces before reviewing and I must say the Tineco passed everything I came up with. First impression was great. Easy to assemble and came with an extra roller, cleaning solution and an awesome docking station. The docking station was a nice touch as it keeps residual moisture (from use) off the floor, charges the unit and provides storage for everything. Run time...I get about 30 minutes per charge, the box says around 35 so no issues there. Recharges in a couple of hours. Has an LED display that is easy to read and makes operating it simple. Oh and it talks to you, battery use, bin getting full...it tells you everything. No issues at all cleaning my linoleum, vinyl plank flooring and hardwood. Did a really good job of getting all the water up and the floor dries in a matter of minutes. Handles pet messes with ease. Lightweight and super easy to move and control. My 7 yo loves to use it!! A must have for any home!!
I would recommend this to a friendBrand response from Tineco Support
Posted .Nightmare317, thank you for leaving us a review on the FloorOne S3! We’re thrilled that you’re loving your new FloorOne S3, and that it passed all your tests! We agree, this smart cordless hard floor wet dry vacuum is a must have for every home! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Nightmare317 and welcome to the Tineco family!
Buy it anywhere else - avoid Best Buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After being lost by FedEx for a week, I received my box today only to find that half the items were missing (cleaning solution, filters, cord, manual)! I called Best Buy and they will not replace the unit. I have to get a refund and then pay full price (there was a very nice sale previously) if I still want one. DO NOT SUPPORT THIS STORE!
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about the issues you have encountered with the delivery of your Tineco product and the inconvenience this has caused you. We understand how frustrating it can be to receive an incomplete order, especially after waiting for an extended period of time.
Based on your description, it seems that your package was missing several key items, including cleaning solution, filters, cord, and manual. We apologize for this oversight and want to assure you that we take these matters very seriously. We value your business and want to make this right.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we want to inform you that our products come with a two-year warranty, and our customer service team is always ready to assist you. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and resolve any issues you may have with our product.
We appreciate your understanding and hope that you will give us the opportunity to improve your experience with our brand.
- Cons mentioned:Charging
Avoid at all costs.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped charging after some time. Avoid this at all costs.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for reaching out and sharing your feedback. We’re sorry to hear that you’ve encountered issues with the charging of your Tineco vacuum. Your satisfaction is incredibly important to us, and we want to ensure that you have a positive experience with our products.
Based on your description, it seems that the vacuum’s charging function has stopped working after some time. We recommend trying a few steps to troubleshoot this issue:
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We understand that this may not resolve all concerns, and we’re here to help. We offer a two-year warranty on our machines, and we’d be happy to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to ensure that your concerns are addressed promptly and effectively.
Thank you for your patience and understanding.
Not bad, not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggles with getting stuck spots off the floor. Overall average
I would recommend this to a friendBrand response from Tineco Support
Posted .Hcd92, thank you for leaving us a review on the FloorOne S3! When you get a moment, please contact our Customer Service team with more details on the overall performance of your S3. They can help rule out any issues the unit may be having. The FloorOne S3 not only washes but also vacuums at the same time for faster cleaning results. For stubborn stuck on spots, we recommended going over the area several times to loosen the stuck-on mess! As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Hcd92 and welcome to the Tineco family!
Christmas gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My partner has wanted a device like this so i got it for her as a Christmas gift this year at a nice discount. Hoping it lives up to expectations. All other reviews were great so i have high hopes
I would recommend this to a friendDo not delay! You need this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband was hesitant on spending so much on a product he didn’t know anything about. He just told me it was probably our best purchase of the year! Awesome machine! I wish I found it sooner.
I would recommend this to a friendStick with simple solutions.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works, but not great in corners / edges. I hoped to save time and I love smart tech, but my previous solution of stickvac followed by bona mop works better, faster, with less maintenance. Found this to be more gimmick than value.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are sorry for your unsatisfied experience, and we recommend our new product Floor One S5 with enhanced edge cleaning ability.
Thank you for your suggestion and we will continue to improve our products and service. Hope you have a better experience.
Best,
Tineco Customer Service
DONT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breaks down a lot don’t not buy this brand It sucks- I always buy this brand and I’m done buying
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your negative experience with our product. We understand how frustrating it can be when a product does not meet your expectations, and we want to assure you that we take your feedback very seriously. We are committed to using your feedback to improve our products and services.
Based on your description, it seems that you have experienced frequent breakdowns with our product. We apologize for any inconvenience this has caused you.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and help resolve these issues. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind the quality of our products and our team is dedicated to ensuring you have a positive experience with our brand.
Thank you for bringing these concerns to our attention. We’re continuously striving to improve our products and services, and your feedback plays a crucial role in this process.
It broke very fast
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The material used to manufacture it is very poor and very fragile, it broke several parts without falling it hitting it.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We sincerely apologize for the issues you've encountered, and we assure you that we take your feedback seriously to continuously improve our products and services.
Based on your description, it seems that the vacuum's material quality did not meet your expectations, as several parts broke without any impact or fall. We understand how important durability is for our customers and regret any inconvenience this may have caused.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and support you in finding a solution that meets your needs.
Horrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely HORRIBLE I had to get 3 different ones within 5 months. I called asked for a refund since i paid for the warranty. They said I can only get 87% of my money back since I purchased it over a month ago DO NOT BUY THIS PRODUCT. SAVE YOUR MONEY PLEASE
No, I would not recommend this to a friendSpending more time cleaning this thing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 10-15 days where i have to vacuum, empty the can, self clean, empty a can again is just counter productive! Id rather vacuum and mop at this point. Not only that, this gets really messy. The loop sensor is fake, have not seen it befome red even wirh the really messy area. Finally, this smells adter 10 days and cant get rid of it no matter how many time i dish soap each part!!
No, I would not recommend this to a friend- Pros mentioned:Battery life, Cleaning performanceCons mentioned:Water tank size
Super Smart Cordless Wet Dry Vac
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a mixture of tile and hardwood flooring in my home which presents a constant challenge to keep clean. Vacuuming alone may give you the appearance of clean floors but using a wet vac really shows you just how dirty your floors truly are. I have tried other multi surface floor cleaners but I was unfamiliar with Tineco until now. The Tineco Floor One S3 Extreme wet dry vacuum comes nicely packaged. In the box you find the S3, two extra brush rollers, one extra dry filter, a 9.5 ounce bottle of cleaning solution, a cleaning tool, power adapter, and charging / cleaning base. My first observations are the S3 looks amazing and is well made but the tiny bottle of cleaning solution is a bit of a disappointment. There is a Tineco app that you can download and install. It’s not required but it’s a nice app with a bunch of S3 status information. I do like that the S3 doesn't require much assembly. A roller brush and the filter is already installed in the Floor One. All you just have to do is easily pop on the handle and it’s ready for use other than doing the initial suggested full charging which takes about 4-5 hours. When you’re ready to use the S3 you simply add one capful of the cleaning solution to the clean water tank and then fill with tap water. This tank seems on the small side. Pressing the power button starts the S3 in Auto mode which automatically senses how dirty the floor is and adjust the suction and amount of cleaning solution accordingly. Press the mode button again the S3 switches to Max mode which is maximum suction and solution for deep cleaning. Another press on the mode button and you enter Suction mode. Here the unit only vacs up liquid and does not dispense cleaning solution. Using the S3 is a great experience. This thing is cordless so no wrestling with a power cord. It’s also quiet while doing it’s thing. It does rev up a bit when in Max mode but still much quieter than the competition. I love how evenly it dispenses the cleaning solution and suck it back up thoroughly without creating puddles. The S3 is really interactive as it cleans. It changes suction and solution amounts automatically as it detects dirtier areas on your floor. The display gives you visual feedback through the iLoop smart sensor ring which changes from red to blue as it picks up wet and dry messes. The S3 also has a voice assistant that gives you feedback when you switch modes and a ton of other prompts. I love this feature but I did have a bit of a hard time hearing the voice prompts while the unit was running. I definitely had a sense that the S3 was thoroughly cleaning my floors. The cleaning solution scent is very pleasant. The battery will last about 35 minutes on a full charge. I did run out of clean water and was prompted by the voice assistant. I do wish the tank was larger. Having to refill is a bit of a hassle. I was also prompted when the dirty water tank was full. Emptying the tank sure gives you a sense of how well the S3 works. The water was filthy from floors that appeared to be clean. I used the Floor One on hardwood and tile floors in my house. I found it more effective on hardwood. My tile floors have deeper and wider grout lines which the S3 didn’t seem to fully saturate and clean the grout line but the tile surface sure was clean. It actually picked removed dirt that the competition left behind the day before I tested the Tineco. When done cleaning your floor the S3 has another great feature which is its self cleaning mode. You simply place the S3 on the charging stand and make sure the clean water tank is full of water and the dirty water tank is empty. You then just hit the self clean button and the unit does a thorough cleaning process. The voice assistant tells you when it’s done. I was thoroughly impressed with the Tineco Floor One S3 Extreme. Highly recommended.
I would recommend this to a friend The worst item i bought on best buy.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine has a horrible quality and worse warranty policy. The battery can not be charged within 8 months because of its quality issue. The ridiculous thing is I have to take the big machine to the FedEx store on this cold holiday season, and what I can get after this is a refurbished one; this means I paid the total price and will use a refurbished one and all of this is because of their bad quality.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are really sorry for your unsatisfied experience. Our refurbished machine is no worse than a new one because they have been through a series of rigorous tests, so please be assured. If there are problems, please feel free to contact us via our support email or give us a call during 9 am to 6 pm from Monday to Sunday (CST). Hope this time you can have a better user experience.
Best,
Tineco Customer Service
Stopped working after few months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until it stopped working a few months after the purchase. Contacting customer service, I learned that the motor may have gone bad. After a few emails back and forth with customer service, I was asked to pack and send the malfunctioning unit back to the manufacturer for a fix. Just waiting to see how Tineco would handle the repair job but very disappointed that the unit died within months.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, thanks for your great support and your purchase from Tineco. Could you please kindly check if there's any problem with your repair? If not, could you please help us update your new experience with us. Thanks for your review.
Great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever! I wasn't sure about buying this brand because I have never use it, I do trust Best Buy quality items and now I don't regret it at all
I would recommend this to a friend- Pros mentioned:Battery life, Cleaning performance, Ease of use
Love this thing
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My entire first floor is hardwood and there is tile in each of the 3 bathrooms. Getting them clean has always consisted of a swiffer wet jet or, when there's a mess, getting down on hands and knees and wiping it up with a cleaner and paper towels. This solves both problems in a compact, high tech package. I have a golden retriever so the floors are vacuumed almost daily. I have used this 1x per week since I got it because it's so simple to use and does such a great job. It doesn't just push things around like the swiffer, it vacuums up any dirt or pet hair and mops the floor at the same time. The digital indicator bar on top shows you battery life and turns from blue to red if you're in a high dirt area, going back to blue when it's not detecting anymore dirt. Battery life is impressive. I've easily been able to complete the downstairs with battery left over (roughly 750sqft). Emptying the water chamber and filling it are easy and there is a removable plastic "filter" that will snag the dog hair so it doesn't get into the water and go down your drain. It's charging base goes completely under the unit because once you're done, you empty the dirty water, put some fresh water in, and have it self clean. That's right, it self cleans!! The fresh water flushes out the lines and cleans the brush head, saving you a lot of work. It comes with an extra filter and brush head, along with a multi use tool to help with cleaning and maintenance. There is a companion app but I deleted it after checking the firmware because it required a lot of permissions and I didn't think a vacuum app needs constant location access among other things. The display on top of the device tells you pretty much everything you need to know so unless you want to remotely monitor the status of self clean or start it cleaning remotely, the app isn't needed. Overall, I never heard of Tineco before this and I am very impressed. It is in line with other high end vacuum companies. I highly recommend this to anyone that has hardwood or tile and is tired of using mops or wipes.
I would recommend this to a friendBrand response from Tineco Support
Posted .cusedice, thank you for leaving us a review on the FloorOne S3! We’re thrilled that you're loving the S3! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. Thank you for your feedback regarding the app. I’ve shared with my Design Team, they’re always looking for ways to improve. As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at support@tineco.com. Thanks again cusedice and welcome to the Tineco family!
Battery Issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine will give you less cleaning timing. The battery only holds less than 15 mins from 45-50 mins. of continue use.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. To better help you, you are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like this have to clean it every single time you use it
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback with us. We’re sorry to hear that you’re not entirely satisfied with the cleaning requirements of our product. Your input is invaluable to us, and we’re committed to using it to enhance our products and services.
Based on your description, it seems that the need for frequent cleaning after each use is the primary concern. We understand that this can be inconvenient, and we appreciate your patience as we work to improve the user experience.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We want to ensure you have a hassle-free experience, so please remember that we offer a two-year warranty on our machines. If you have any further questions or encounter any issues, our customer service team is here to help. You can reach us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re dedicated to resolving your concerns and ensuring your satisfaction.
We’re glad to hear that despite this inconvenience, you’ve found value in our product. We’re always striving to balance ease of use with effective performance, and your feedback helps us move closer to that goal.
Thank you again for your comments, and we hope to have the opportunity to improve your experience with our brand.