Customer Ratings & Reviews
- Model:
- FW101900US
- |
- SKU:
- 6498058
Customer reviews
Rating 4.5 out of 5 stars with 2300 reviews
(2,300 customer reviews)Rating by feature
- Cleaning Quality4.6
Rating 4.6 out of 5 stars
- Maneuverability4.7
Rating 4.7 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the Floor One S5 Extreme's exceptional cleaning performance and ease of use as its strongest selling points. Many appreciate its lightweight design and the convenience of its vacuum and mop combination. However, some customers have expressed concerns about the small water tank size and occasional charging issues. While a few mention suction and streaking, these appear to be less prevalent issues overall.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome wet vac, definitely recommend it. Works great for pet hair.
I would recommend this to a friendRated 1 out of 5 stars
Dirty water tank message all the time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the biggest waste of money. The "Dirty water tank full" message comes on all the time even when it just has a little bit of dirty water in it. I've cleaned the metal contacts in the dirty water tank multiple times and still gives the error. Save your money and buy something else. I know I will never buy another one of their products.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you are experiencing with our product, particularly the persistent "Dirty water tank full" message. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the "Dirty water tank full" message appears frequently, even when there is only a small amount of dirty water in the tank. We appreciate your efforts in cleaning the metal contacts, and we regret that this has not resolved the issue.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. However, since you've already tried cleaning the contacts, we’d love to assist you further to resolve this issue.
Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve this issue and restore your confidence in our products.
Best regards,
Tineco Customer Service Team
Rated 5 out of 5 stars
Wow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is amazing much more than expected !!
I would recommend this to a friendRated 3 out of 5 stars
Its good but acts up alot tineco
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a life saver helps so much works amazing but the probelm is its keep breaking down for no reason stop working so many problems within so little time of owning this product i and family and friends have break downs 6month to a year of buying it i hope they can make it last longer without any probelms in the future it would be the best money spent no regret
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
No, I would not recommend this to a friendRated 5 out of 5 stars
Tineco s5 extreme
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and totally worth the money! Works as advertised!
I would recommend this to a friendRated 1 out of 5 stars
Worst customer service and backing of warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The company does not stand behind its warranty. The product comes with a 2-year warranty. My unit quit working 3 days after the two-year warranty mark based on the purchase date however, I didn’t receive the unit for almost a week so technically the product should have still been under warranty. The company would not budge. They offered a small discount on their repair service and then also offered a free roller brush (for a product that isn’t working). Buyer beware! The product doesn’t last more than two years.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you've encountered with your unit and the concerns regarding the warranty service. We understand how frustrating it can be when a product does not meet expectations, and we are committed to using your feedback to improve our services.
Based on your description, it seems that your unit stopped working just after the two-year warranty period, and there was a discrepancy due to the delivery time. We apologize for any inconvenience this has caused and for not meeting your expectations regarding our warranty policy.
For optimal performance in the future, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will help ensure the most suction and longest use time.
We’d love to assist you further and explore any possible solutions. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and ensure you have the best experience possible with our products.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve this issue for you.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Wonderful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. We have hardwood and tile floors throughout our home - it’s made cleaning them a breeze!
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend Rated 3 out of 5 stars
Tineco s5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok not as good as I thought it would be but good for quick spill clean up
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new best friend!! My floors haven't been this clean in a long time!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Must buy if you have toddlers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Cant believe how dirty my floors were!
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend Rated 1 out of 5 stars
Not built to Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This will break in 18-26 months. If you're lucky, it will break prior to the 2 year warranty so they will fix it for the cost of shipping and it will last another 18 months. I will not purchase another Tineco, and would spend the money on a better quality brand.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've faced, and we assure you that we take your feedback seriously to continuously improve our products and services.
Based on your description, it seems that you have experienced durability issues with our product, which you anticipate will break within 18-26 months. We understand how important it is for our products to be reliable and long-lasting, and we regret that this has not been your experience.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. If your product is still under warranty, we encourage you to reach out to us for assistance.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and support you in finding a solution that meets your needs.
Rated 1 out of 5 stars
Broke way to soon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 Years and 3 months is all this original $600 mop gave us. Internal flexible piping snapped. Limited use in the time we had it. Not used more than 20 times, so $30 a use and broke and now need to ship it back to Georgia for $109. Ridiculous, IMO try the Dyson. Our Dyson is 12 years no problems and still going strong.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you have faced with our product. Your feedback is crucial to us, and we are committed to using it to continuously improve our products and services.
Based on your description, it seems that the internal flexible piping of your mop snapped after limited use over two years, which is understandably frustrating given the cost . We apologize for any inconvenience this has caused, especially with the added cost of shipping for repairs.
We’d love to assist you further and explore potential solutions to address your concerns. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help and provide the support you need.
Thank you for your understanding and patience. We hope to have the opportunity to resolve these issues for you and restore your confidence in our products.
Best regards,
Tineco Customer Service Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
this one sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this item sucks, after only having it for 30 days it stop charging, I had to return it 2 times.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
No, I would not recommend this to a friend Rated 1 out of 5 stars
Battery Died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used it minimaly, the battery died in about 2 years, it’s useless now.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We apologize for the inconvenience you’ve encountered with the battery life of your vacuum, and we assure you that we take your feedback seriously to continuously improve our products and services.
Based on your description, it seems that despite minimal use, the battery of your vacuum died after about two years, rendering it unusable.
We’d love to assist you further and explore possible solutions to this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the support you need.
Thank you for giving us the opportunity to address this situation, and we hope to regain your trust in the future.
Rated 1 out of 5 stars
Breaks every 3 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product but i have replaced it 3 times. The product is great when it works. I think that the vacumn is better than the bissell. Thank God i got the insurance.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer,
Thank you for your continued trust and support of Tineco. It's really upsetting to have replaced the machine 3 times after owning it for a short period of time. Could we know what the issue is with your S5 Extreme? We hope to help you find the root cause and resolve it once and for all. Here is how you can contact us.
Email: support@tineco.com
Phone: 1-855-292-8864 (Toll-Free) Mon. – Fri. 8 a.m. – 8 p.m. (CST)
We look forward to being of service to you.
Best,
Tineco Customer Care
Rated 1 out of 5 stars
Battery Does Not Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my favorite mop for the first year, after that the battery life went down and would only run for 20 minutes or less on a full charge. It is now 2.5 years old and won't charge at all and time for the garbage dump. I paid $430 for it and expected more than one good year of use.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand the issue with your vacuum is not charging. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
Rated 1 out of 5 stars
Regret wasting $$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smells so bad no matter how well I clean it after use. Doesn't clean that well to be worth the frustration. Most of the hype is from online girlies getting comped- don't believe them!!
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
No, I would not recommend this to a friendRated 1 out of 5 stars
The worst product ever. Dont but this product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to waste your money , this is the product to buy. Terrible product, terrible customer service
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good for vinyl
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for vinyl , if you have a hard floor maybe you can use it, I tried to return it but Best Buy didn’t accept after 15 days
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendRated 1 out of 5 stars
Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have kids, dogs, spouse or a pet fish it’s not the vacuum for you.
No, I would not recommend this to a friend