Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Vaccum mop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I gave away my vaccum and swifter mop after using this multi feature vaccum gets up all the dirt very efficiently
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your stellar review! We're thrilled to hear that our multi-feature vacuum is doing such an efficient job of cleaning up dirt. It's always our goal to provide products that make cleaning easier and more convenient for our customers.
We're glad you're enjoying the benefits of our product, and we appreciate you taking the time to share your positive experience.
Thank you for choosing us. We're committed to providing you with high-quality products that meet and exceed your expectations. If you have any suggestions for how we can improve, please don't hesitate to let us know.
- Pros mentioned:Ease of use
Don’t think twice it’s worth every penny
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a pug so I swiffer, vacumn, mop constantly. My laundry room is full of cleaning devices so when I came across this I was skeptical but interested. Set up was a breeze and when I tell you it does everything it claims it does. This vacumn is going to. Save me so much time and my hardwood floors looks amazing.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Cleans what you cant see!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought your floors looked clean till you use this. Supper easy to use and cleans better than a mop!
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Love!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This floor cleaner is excellent! It’s easy to use and works better than more expensive machines
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Great for cleaning floors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I purchased this. Has made cleaning floor so much easier. Love that it is cordless and self clean.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Good vacuum but need a warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic wet/ dry vacuum. The only issue is that I have had to repurchase this vacuum 2 times. Each time I use the vacuum for 1 year and then it has an error or issue. Thank goodness I have purchased the protection plan wash time and I am able to replace it. I have considered buying another brand but none of the other brands have this same functionality for the price. I recommend it but buyer beware and purchase the warranty plan.
I would recommend this to a friend - Pros mentioned:Ease of use
I love my Tineco
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With hardwood floors and pets, the Tineco has been so wonderful! I love how it cleans up dog food and other debris, it reaches around every corner perfectly. I do like to vacuum up the pet hair before I Tineco, it leaves my floors feeling and looking so clean. Its easy to clean and rise afterwards and I love the option for auto, it releases just the right amount of water. Hands-down this product has made my life easier and cleaner!
I would recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Water tank size
!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product but the battery does not last long also the clean water storage runs out quickly but does a very good job of cleaning my hardwood floors
I would recommend this to a friend - Cons mentioned:Water tank size
Vacuum/mop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a champ! The only thing that I would change is the water tank size, definitely needs a larger tank to cut down on the refills.
I would recommend this to a friendBrand response from Tineco Support
Posted .We’re thrilled to receive your positive review and to hear that our product is performing well for you! It’s great to know that it’s living up to your expectations and is a reliable addition to your cleaning arsenal.
We appreciate your suggestion regarding the water tank size. Customer feedback like yours is invaluable in helping us improve our products. We will certainly take your recommendation into consideration as we continue to refine and enhance our designs.
Thank you for choosing our product and for taking the time to share your thoughts. We’re committed to providing our customers with the best possible cleaning experience, and we’re glad to have you as part of our community.
- Pros mentioned:Battery life, Ease of use
Best thing ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would buy this over and over again! Easy to use, and the battery life is definitely better than the cheaper models. I didn’t think I needed the iLoop technology but it certainly makes cleaning easier. Tineco fan here!
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Glistening floors
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love our time o floor cleaner. So easy to use and leaves our floors sparkling clean.
I would recommend this to a friend - Pros mentioned:Ease of use
optimize my fear
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes my daily life a lot easier, it is strong and efficient, it saves me time. I say it's one of the best acquisitions I've made in recent times.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your fantastic review! We're delighted to hear that our product has made your daily life easier and that you find it strong and efficient. It's wonderful to know that it saves you time and stands out as one of your best recent acquisitions. If there's anything we can improve, please feel free to share your thoughts. We truly appreciate your support and are grateful you chose our product!
- Pros mentioned:Cleaning performance, Ease of use
Great for home use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum/mop has been a game changer for my home. I'm able to keep my floors clean and I absolutely love this vacuum!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great for LVP flooring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use this all the time to mop our lvp flooring. So simple to use and works a lot better than traditional mop.
I would recommend this to a friend - Cons mentioned:Price
Horrible Customer Support, Not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine does the job, but stopped working after only around 10 uses. Customer service is a Joke have you on the line for hours and nobody solve anything for you, they told me were sending me an email and replacements and were all lies, also is almost impossible to understand the broken english, and let me tell you I'm not even native. Horrible experience, I don't recommend this company or product. Expensinve and faulty
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you’ve encountered with our vacuum cleaner and our customer support. We take your feedback very seriously and will use it to continuously improve our products and services.
We are pleased to hear that the machine does the job when it works. Based on your description, it seems that the vacuum stopped working after around 10 uses and that you had a frustrating experience with our customer service. We understand how disappointing this can be, and we apologize for the inconvenience it has caused you.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, please ensure that there are no blockages or debris that could be affecting the vacuum's performance.
We’d love to assist you further and resolve this issue as quickly as possible. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Alternatively, please provide us with your contact information so we can reach out to you directly.
Thank you again for your understanding and support. We are committed to providing high-quality products and services to all our customers and hope to resolve your issue as soon as possible.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance
Great for $199
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum but we got it on sale for $199. Thought it was going to be a pain to clean but it’s actually pretty easy if you do it after each use.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your wonderful review! We’re glad to hear that you’re enjoying the great performance of our vacuum and found it easy to clean, especially at such a fantastic sale price. Your feedback is greatly appreciated, and we’re always looking for ways to improve our products. If you have any more questions or need assistance in the future, please don’t hesitate to reach out to us. We’re here to help!
- Pros mentioned:Ease of useCons mentioned:Water tank size
Works very well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and clean only prblem i have is that the tank isnt big enough to do my whole floor but other than that its great
I would recommend this to a friend - Pros mentioned:Cleaning performance
LOVE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THIS! Super easy to use and cleans very well. I had a bissel crosswave and did not do the job like this one. The suction is way better than the bissel.
I would recommend this to a friend - Pros mentioned:Battery life, Cleaning performance
Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the battery life, and how clean the mop gets our floors.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great mop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have 2 large dogs in the house and its a disaster during wet weather. This power mop saves alot of clean up time and does a far better job than a conventional mop.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your fantastic review! We’re thrilled to hear that our power mop has made a significant difference in your cleaning routine, especially with two large dogs in the house during wet weather. It’s great to know that our product is not only saving you time but also doing a better job than a conventional mop.
We appreciate your feedback and are committed to continuing to improve our products to better meet the needs of our customers.
Thank you for choosing our product. We’re delighted that you’re happy with your purchase and are proud to be a part of making your life easier.