Customer Ratings & Reviews
- Model:
- FW101900US
- |
- SKU:
- 6498058
Customer reviews
Rating 4.5 out of 5 stars with 2300 reviews
(2,300 customer reviews)Rating by feature
- Cleaning Quality4.6
Rating 4.6 out of 5 stars
- Maneuverability4.7
Rating 4.7 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Floor One S5 Extreme as a high-performing and easy-to-use cleaning device, with many praising its ability to manage messes effectively. The battery life and lightweight design are also appreciated features. However, some customers have noted concerns regarding the water tank size, price, and charging capabilities.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Rated 2 out of 5 stars
Overpriced, good at first.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was ecstatic at first when i bought the tineco floor one s5 extreme 3 in 1. It mopped the floor, picked up crumbs; it was great! Then... After a month or two of use, the realization that the self clean function doesn't really self clean that well. Your gonna have to take the whole thing apart, run water through the tubes, scrub every bit of the dirty water tank and wet filter, and use some sort of detergent to clean the brush roller thoroughly. The mop is for light duty messes only! - no stuck on things, nothing sticky, nothing oily, just liquid and crumbs. The dirt indicator doesn't really indicate dirt- your eyes are better at seeing it than the sensor. Oh, and when it comes to crumbs, your better off vacuuming your floor first then using the tineco to mop. The crumbs collect behind the brush roller on the mop and make your mopping efforts less effective- forget about collecting anything bigger than a cheerio; it'll just clog the inch diameter suction tube. Also, very dirty messes, day old liquid that you thought you'd be able to clean right away and then couldn't; cause children, etc.. your gonna need a scrubby or cloth on your hands and knees. It can do it... But, you'd have to use about half the clean water tank and 5 minutes going over the same spot over and over and over. Either that or your your gonna have to put some other cleaner on your floor before you get to it and let it sit on the mess for a few minutes. At that point it's not worth the five minutes of waiting and you could've just gotten it clean with a rag faster. Overall - would i buy this again? Not for the +$300 that i paid. I've had it for more than a year and i would still buy a tineco product but maybe a better one than this. If it were under $200, it's definitely worth the hassle but otherwise stick with your dedicated vacuum and separate mop.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your detailed feedback with us. We are thrilled to hear that you initially found the Tineco Floor One S5 Extreme to be a great tool for mopping and picking up crumbs. However, we are sorry to learn about the challenges you've faced with the self-cleaning function and other aspects of the product. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the self-cleaning function did not meet your expectations, requiring manual cleaning for optimal results. Additionally, the mop's performance with heavier messes and the dirt indicator's accuracy were not satisfactory. We understand how these issues can be frustrating, especially when dealing with everyday household messes.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Regular maintenance, such as cleaning the brush roller and checking for blockages, can also help improve performance.
We’d love to assist you further to address these concerns and explore potential solutions. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve these issues and improve your experience with our products.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Best thing i have bought
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazingly well super easy to use and clean my floors have never been cleaner
I would recommend this to a friend Rated 5 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.“Tineco has been an excellent vacuum — I have a pet, and it’s perfect for picking up pet hair. After several months of regular use, it started leaking slightly, but once I replaced the part with an original Tineco replacement, it worked like new again. I definitely recommend sticking with their brand parts for the best performance!”
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for taking the time to share such a detailed and positive review of your Tineco vacuum! We’re thrilled to hear that you’ve found it excellent, especially for tackling pet hair, which is fantastic to know. We’re also grateful to hear about your experience with the replacement part – it’s great that using an original Tineco part restored it to perfect working order.
Thank you for choosing our product and for your recommendation regarding using genuine Tineco parts. We’re always working to improve our products and ensure a great customer experience, and your feedback is incredibly valuable in that process.
If you have any questions or need any assistance in the future, please don’t hesitate to contact us.
- Pros mentioned:Ease of use, Mop
Rated 5 out of 5 stars
The super mop!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple setup and does a great job mopping. You'll be suprised at how much dirt this gets off your floor... even if you think your floor is realtively clean. A little expensive but it works great!
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Wonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum, cleans really well. Only downside would be needs a lot of cleaning in the middle of cleaning session
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive feedback on your recent purchase of our vacuum. We’re thrilled to hear that you’re enjoying its excellent cleaning performance.
We appreciate your kind words about the vacuum’s effectiveness and understand your concern about the need for frequent cleaning during use. We’re constantly striving to improve our products and will take your feedback into consideration as we work to enhance the user experience.
Thank you for choosing our product and for your valuable insights. We’re committed to delivering high-quality products and exceptional customer service.
- Cons mentioned:Water tank size
Rated 4 out of 5 stars
Great vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is really good product only downfall is you can only use their cleaning solution I did try to use different cleaning products and the vacuum continued to display to clean dirty water tank every few seconds until I emptied the water with cleaning products and added tincó cleaning solution.. not a horrible thing though. You do have to clean the dirty water tank after EVERY USE don’t leave it overnight even if it’s not full because it will smell bad. So it’s not necessarily an easier fix than sweeping and mopping BUT it does clean a hell of a lot better and it may take a little less time.
I would recommend this to a friend Rated 4 out of 5 stars
Great mop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum mop, This saves me so much time with having a new puppy. It is quick and simple.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive feedback on our vacuum mop. We are thrilled to hear that it has been a time-saver for you, especially with the addition of a new puppy in your household. Your satisfaction with the ease and efficiency of our product is truly rewarding.
We are grateful for your choice to trust our brand and will continue to strive for excellence in our products. Please be assured that your feedback is invaluable to us, and we are always working on improvements to ensure we meet and exceed your expectations.
If you have any further questions or need assistance, please don’t hesitate to reach out to us. We are here to help and appreciate your continued support.
- Pros mentioned:Ease of use, Weight
Rated 5 out of 5 stars
Tineco floor mop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it have a bad back can’t lug around a mop and bucket way lighter and able to get mopping done faster.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Fantastic!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never would have imagined how easy it would be to have spotlessly clean floors!!!
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your enthusiastic review! We’re thrilled to hear that our product has made achieving spotlessly clean floors easier than you imagined. Your satisfaction is our top priority. If you have any questions or need assistance in the future, please don’t hesitate to reach out to us. We’re here to support you and ensure your continued satisfaction with our product. Thank you for choosing us!
- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Tineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job on my floors! Have dogs so it’s a chalk to keep up with the floors. Very impressed with this product, definitely save your back from mop and bucket!!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
The best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best invention is that it cleans completely and leaves the floor dry and shiny. It is worth buying.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your glowing review! We’re thrilled to hear that you’re impressed with our vacuum’s thorough cleaning capabilities and the shiny, dry floors it leaves behind. Your satisfaction is our top priority, and we’re grateful for your endorsement. If you have any questions or need assistance in the future, please don’t hesitate to contact us. We’re committed to ensuring the best possible experience with our products!
- Pros mentioned:Cleaning performanceCons mentioned:Water tank size
Rated 5 out of 5 stars
Best pill cleaning purchase I have ever made
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best mop/vacuum ever. This unit has a small water container but does amazing work. When people come to my house they always want to try it and always end up buying one.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Best Floor Cleaning System Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tineco 3 in 1 is simply a remarkable innovation and perfect for our home. I love it's ability to sense where floor is most dirty and will automatically add more cleaning solution and power. We are completely satisfied. The self cleaning feature is a massive plus, too. It literally self senses when its time to clean it!! And it's so simple and easy. Love it!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Spectacular
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Tineco wet/dry vacuum is amazing! Sweeps and mops the floor in one step. The battery could last a little longer but this device is worth every penny. I’ve used this device on all floor types (ceramic, wood & vinyl) and they look great everytime. This device self cleans & vocalizes different statuses or actions needed by the operator (low battery, empty dirty water tank, run self-cleaning mode, etc) which is an excellet feature. I have recommended this device to friends and I would buy it again.
I would recommend this to a friend Rated 5 out of 5 stars
Great for cleaning PVC floors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a long time and still this is one of the most used electronics in my house it works great as new still. Cleans up any mess
I would recommend this to a friend- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Best thing ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best think I ever bought don’t hesitate to buy!! Have two kids and make clean up super easy works great easy to clean after use.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Best vaccun ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vaccum leaves the house spotless i have white tile and struggled so much to clean the floor because the spin mob would leave marks and i also got a bissell mop and that left marks as well ! I was at my ropes end and then i found this and it has just simply been amazing just make sure to clean it after every use because if not the smell is terrible.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
BEST Luxury Vinyl Floor Cleaner!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was using another floor cleaner that I felt was just pushing dirty water around. This clean actually cleans the floor and you can see how much dirt was picked up!
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Buy it, you won't regret it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every house should have this Tineco as an appliance,i’ll buy another one for my mom. It's incredible because he drowns for a long time and he really cleans.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
I want 3 of these they are 5 stars
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is incredible it is easy to use. Cleans itself it is well worth every Penny
I would recommend this to a friend

















