Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performanceCons mentioned:Price
Nelson Ohana
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little expensive , but Worth the price!! Would recommend I have kids & dogs and it does the job!!
I would recommend this to a friend - Pros mentioned:Ease of use
Best cordless vac/mop combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum/mop combo is the best. Being a mom of 4 boys, our home sees a lot of messes and spills. This product is simple and light enough for my 6 year old to use. The floor is dry almost immediately after using. If it had steam it would be perfect.
I would recommend this to a friendBrand response from Tineco team
Posted .Thank you for sharing your experience with the Tineco Floor One S5 Extreme! It's great to hear that this vacuum/mop combo has made cleaning up after your busy household so much easier. Your feedback is valuable, and your idea about adding steam is interesting. If you ever have more thoughts or questions, please don't hesitate to contact us. Happy cleaning!
- Pros mentioned:Cleaning performance, Ease of use
Great Cleaning Solution for Tile Floors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for cleaning tile. Easy-to-use, intuitive and fast charging. Highly recommended!
I would recommend this to a friend My love for Tenco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best thing I ever bought to make my life easy. As a busy Mum I don’t have the time to vacuum and then mop and this little machine does it In one go.
I would recommend this to a friend- Pros mentioned:Cleaning performance, Ease of use
Tineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for Christmas and love it! It’s so quick and easy. My floors look great!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Best purchase ever!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the best purchase for getting rid of dog hair and cleaning the floors. Never has issues.
I would recommend this to a friend - Pros mentioned:Battery life, Cleaning performance
Tineco great cleaner
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cleans the floors really good and I can do Whole house with it and not have to recharge it.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Tineco is Art
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best purchases I have ever made. This is like a house wife on wheels. It saves me so much time and my house always looks spotless like i have been cleaning for house but only takes me 10 minutes. I purchased this as a gift for my mother in law and sister in law.
I would recommend this to a friend - Pros mentioned:Ease of use, Mop
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product wife very happy that she doesnt have to sweep before mopping with this product
I would recommend this to a friend Litter issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good with ,the only issue is when auto cleaning circle ,the dirty water drip form base to floor at front of vacuum,
I would recommend this to a friend- Pros mentioned:Ease of use
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the best purchase I have ever made at the Best Buy store, Much easier to clean, I am very happy with this product.
I would recommend this to a friend - Pros mentioned:Mop
Best Invention for Parents
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love whoever invented the vac/mop concept, and Tineco has a great version and excellent customer service. Anyone with kids needs one of these.
I would recommend this to a friend Great 3 & 1 mop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than we expected and staff was very knowledgeable on the product.
I would recommend this to a friend- Pros mentioned:Ease of useCons mentioned:Water tank size
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Almost use it every day. Easy to clean. Wish the water tank to be larger.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Perfect for every day use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is certainly a life saver. I have two large dogs who shed everywhere. I can quickly run over the floors to pick up the dog hair. It’s also very handy for cleanup after a long evening of cooking. I use it throughout my entire house which has wooden floors. This thing has definitely saved my life.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum/mop. My floors have never been cleaner.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your wonderful feedback with us and for choosing our vacuum/mop! We’re thrilled to hear that your floors have never been cleaner and that you’re loving the results.
It’s always our goal to create products that make cleaning easier and more effective, so we’re glad to know that our vacuum/mop is delivering on that promise. Your satisfaction is our top priority, and we’re delighted to hear that we’ve exceeded your expectations.
If you ever have any questions or need further assistance, please don’t hesitate to reach out to us. We appreciate your support and look forward to continuing to provide you with products that make your life easier and more enjoyable.
- Pros mentioned:Ease of use
You will get a arm work out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this floor cleaner. Though the cwt (clean water tank) is small, it’s the perfect size for my small home. I also use the app to mute the cleaner when I don’t want to here it. The reason for the 4 ⭐️ is because it pulls u forward and as you pull it back while cleaning it’s giving you a serious arm work out. The cleaner constantly pulls forward. Idk why they made it that way but that’s my only gripe about this cleaner.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Excellent option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent deep cleaning option for families with pets
I would recommend this to a friendBrand response from Tineco Support
Posted .We are absolutely delighted to receive your glowing feedback! It’s fantastic to hear that you consider our product an “excellent deep cleaning option for families with pets.” Knowing that we are making a positive difference in homes with furry friends brings us immense joy. We truly appreciate you choosing our product to meet your cleaning needs. Your trust in us is not only humbling but also motivates us to strive for excellence. While we are thrilled with the positive impact our product has had, we understand that there is always room for improvement. Your satisfaction is our top priority, and we are committed to continuously refining our products to ensure they exceed your expectations. Thank you once again for your support and for taking the time to share your positive experience. We look forward to continuing to serve you with the best we have to offer.
- Pros mentioned:Cleaning performanceCons mentioned:Water tank size
Great when it works
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great till it’s not. With 3 kids and 2 dogs I love I can do a quick mop and vacuum daily. This is my second Tineco and both have had problems with charging. My current one charges, but batter last 2 minutes even though it says it’s at 100%. Also, if the dirty water tank sensors get wet it says the tank is full and won’t work. Will not be buying another one.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We're pleased to hear that you find our product convenient for quick daily mopping and vacuuming, especially in a busy household with kids and dogs. However, we sincerely apologize for the issues you've encountered, and we assure you that we take your feedback seriously to continuously improve our products and services.
Based on your description, it seems that you've experienced charging issues with both of your Tineco units, and your current device's battery only lasts two minutes despite indicating a full charge. Additionally, the dirty water tank sensors appear to malfunction when wet, causing the device to stop working. We understand how frustrating these issues can be.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and work towards a satisfactory resolution. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing the support you need and ensuring your concerns are addressed.
Thank you for giving us the opportunity to address this situation. We hope to regain your trust and provide you with a better experience in the future.
Gets the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it however it does leave minor streaks sometimes and does quite get the edges due to the brush placement
I would recommend this to a friend