Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Love this mop/vaccuun!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this mop/vacuum!! I have two labs and it collects all the dog hair! It cuts my time in half when cleaning since it vacuums and mops at the same time. Everyone should have one!
I would recommend this to a friend - Cons mentioned:Charging
It’s ok. There’s better
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love it but I don’t! After every single time you use it, the parts need to be cleaned to avoid any lingering odors. I bought this thinking it was going to cut down time in cleaning but I think it doubled it due to having to clean the parts. Also the back part where it charges broke within the first 2 months. Still charges though
No, I would not recommend this to a friend - Pros mentioned:Ease of use
AMAZING
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an amazing purchase. It makes life so much easier with a toddler and dog! Works very good!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Exceeded expectations!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were a bit skeptical that both wet and dry functions would work as good as individual solutions would be they have been great! We have both hardwoods and carpet and it's been awesome. Most importantly, it mops really really well and it's likely we can consolidate down to just this item going forward.
I would recommend this to a friend - Pros mentioned:Ease of use
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the functionality and ease of this product. Its sleek design is an added plus. For added functions I would be great to have a hose attachment to reach tight corners but overall, a solid purchase!
I would recommend this to a friend - Pros mentioned:Ease of use
Works well on hardwood floors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not realize the dirt left on my hardwood floors until I used this product. I was able to get out stains that a regular mop could not get out. It was easy and simple to use. It is worth the money if when you can catch it on sale!
I would recommend this to a friend - Cons mentioned:Water tank size
Not the best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this, I really did, but it does some weird wonky things that I don’t love. I contacted tineco customer service once already asking them why it keeps saying the dirty water tank is full, when it’s not? They told me that the sensors that hang down into the tank have to be dry… Why on earth would you put sensors into a dirty water tank that have to be dry, when it’s wet? I understand they’re supposed to sense when the tank is full, but clearly it’s too sensitive. Not only that, but it flat out stinks and I have 2 dogs, 2 cats and 4 kids. The solutions don’t even smell very good. I can hardly smell them when I use them. I’m overall really frustrated with this purchase, and I feel like for as much as it cost, it should preform better. I just ordered a bissell crosswave instead, my mom just got one, and I honestly like it better, and it smells better. I guess I’m out $350.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear about the issues you’ve experienced with our product. We take your feedback very seriously and will use it to continuously improve our products and services.
Based on your description, it seems that you have encountered several issues, including overly sensitive sensors in the dirty water tank, unpleasant odors from the machine and cleaning solutions, and overall dissatisfaction with the product's performance given its cost. We understand how frustrating and disappointing this must be for you, especially when you have a busy household with pets and children.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, ensuring that the sensors are dry before operation can help prevent false full-tank alerts.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
Thank you again for your understanding and support. We are committed to providing high-quality products and services to all our customers and hope to resolve your issue as soon as possible.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance
Do you love your wife , purchase it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than expected, made alot of different between now and before 6 months time of purchasing.
I would recommend this to a friend Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awesome. Saves me time. I love it. This makes it so I clean more, worth the money. It comes with cleaning solution and extra brushes. 2 of them! Not great with hair though so make sure you check the brush and clean it.
I would recommend this to a friend- Pros mentioned:Cleaning performance, Ease of use
The best The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two in one the best no more sweeping or moping I love it.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Cleaning is a breeze
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure why I didn’t buy this sooner. My wife initially said she didn’t think it was necessary. Then she tried it. The majority of our house is hard wood and this cuts down our cleaning time dramatically. It does a wonderful job too. I no longer dread cleaning the floors since because this does the vacuuming and the mopping all in one.
I would recommend this to a friend Best buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Best Buy for the good and competitive prices
I would recommend this to a friend- Pros mentioned:Cleaning performance
My New Best Friend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this product. My floors are squeaky clean! I highly recommend
I would recommend this to a friend - Pros mentioned:Cleaning performance
Tineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome vacuum and mop! Just wanted to upgrade to the next series that mops to the edge.
I would recommend this to a friend Impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With over 3,000 sq ft of hard surface flooring in my home,my only regret is waiting so long to actually make the purchase.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Best tool if you have tile or hard floors.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best hard floor cleaning tools I have ever used. I never want to be without one again. This is updated and has at least one side that you can clean clear to the wall. It does a great job at cleaning and marginal at scrubbing.
I would recommend this to a friend - Pros mentioned:Ease of use
Clean sweep!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, it cleans floor like nothing else. I love it. Exceeded all expectations
I would recommend this to a friend Product is great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great. Customer service is not. The disconnect between the phone and in person customer service is unbelievable. The lack of full 5 year warranty coverage on ALL items purchase at best buy under the very expensive annual membership makes it useless.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback on our Tineco product. We’re glad to hear that you find the product great, but we’re sorry to learn about your less-than-satisfactory experience with our customer service and warranty coverage.
Based on your description, it seems that you have encountered issues with the disconnect between our phone and in-person customer service, as well as the lack of full 5-year warranty coverage on items purchased at Best Buy under the annual membership. We apologize for any confusion or inconvenience this may have caused.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the best possible experience and will be happy to help you with any questions or concerns you may have.
Once again, thank you for your kind words about our product. We appreciate your patience and understanding as we work to improve our services.
Decent floor cleaner for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This floor cleaner does the job but if you have grooved floors, it doesn't do a very good job of getting in the grooves. I like that it's self cleaning but the battery does take quite a while to charge.
I would recommend this to a friend- Pros mentioned:Ease of use
Wonderful product, no regrets
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every penny is worth, strongly recommend. Easy to use and pretty sleak design
I would recommend this to a friend