Customer Ratings & Reviews
- Model:
- FW101900US
- |
- SKU:
- 6498058
Customer reviews
Rating 4.5 out of 5 stars with 2360 reviews
(2,360 customer reviews)Rating by feature
- Cleaning Quality4.6
Rating 4.6 out of 5 stars
- Maneuverability4.7
Rating 4.7 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Floor One S5 Extreme's cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. However, some customers feel the water tank size could be larger. There are also a few concerns about the price and charging capabilities.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Fast cleaning
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and good for deep clean , easy to use and fast
I would recommend this to a friend Rated 5 out of 5 stars
Love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum ever, i keep upgrading it every 2 years
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
S5 elite
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, highly recommend. Great quality cleaner
I would recommend this to a friend Rated 5 out of 5 stars
LOVE IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever, fast and easy to use. You clean the house in 20 min
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Awesome floor cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First floor cleaner that I have for light this thing is awesome. It does everything it says it does. I love it.
I would recommend this to a friend - Pros mentioned:Mop
Rated 5 out of 5 stars
Vacummop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my house and it’s amazing. Vacuums and mops great.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this product. It takes all the work out of cleaning the floors. Its worth it and cuts your cleaning time in half.
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Water tank size
Rated 1 out of 5 stars
Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My house is mostly tile so i thought this would be perfect to mop up around the house. I would use my vacuum first to pick up all the dirt and crumbs, then i would go over it with this. BIGGEST WASTE OF TIME. the tank is so tiny i couldnt do the living room without refilling it 3 TIMES. It didn’t clean any better than anything else Ive used before, it didnt leave a fresh scent.. when i was done my floors still looked dirty so i had to use my regular spin mop.its sturdy , its easy to use but its not worth it if you have a lot of tile. Even its clean sensor didnt work i held it right over a dirty spot and it was saying it was clean
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Customer,
We are really sorry for your unhappy perience and we will improve our products based on your feedback on CWT. As for the sensor problem, please contact us via our support email or just give us a call during 9 am to 6 pm from Monday to Friday (CST) to identify the root cause. Hope you have a nice day.
Best,
Tineco Customer Service
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Definitely worth the purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, this is an excellent unit. I only wish they had a scrubbing mop head for the little spots.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it. I use it daily on my hard wood, and laminated flooring. An absolute must if you have kids and pets in and out all day long.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend - Cons mentioned:Water tank size
Rated 2 out of 5 stars
Not as good as Floor One S3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace my Floor One S3, but I don't find that it's cleaning as well. It definitely has an issue where it seems to think the dirty water tank is full repeatedly, even though it is completely empty. It won't connect properly to wifi for my app support, and I am considering just sending it back and going back to my S3. I really wanted to love this because I would love the edging brush for cleaning under my cupboards closely, but I don't think it's a very good machine.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your experience with us. We appreciate your loyalty to Tineco products and are pleased to hear that you were excited about the edging brush feature for cleaning under cupboards. However, we are truly sorry to learn that the new model has not met your expectations. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the device is incorrectly indicating that the dirty water tank is full, even when it is empty, and you are experiencing connectivity issues with the WiFi for app support. We understand how these issues can be frustrating, especially when you were hoping for an upgrade from your Floor One S3.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, ensuring that all components are properly seated and free from debris can sometimes resolve sensor issues.
We’d love to assist you further and explore potential solutions to these problems. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve these issues and improve your experience with our products.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, efficient, clean with peace of mind, doing vacuum and moping at the same time.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
CLEAN FLOORS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously this this thing is so amazing!! It cleans everything so well and a self clean feature!!!
I would recommend this to a friend Rated 5 out of 5 stars
Mop vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This works so well. I absolutely love it. I wish it held more water/cleaner but it is still an awesome product
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your wonderful feedback! We’re thrilled to hear that the product works so well and that you absolutely love it. Your satisfaction means a lot to us.
We also appreciate your suggestion regarding the water/cleaner capacity. We’re always looking for ways to improve our products, and your input is invaluable in helping us do better.
If you have any questions or need further assistance in the future, please don’t hesitate to reach out to us. We’re here to help!
Thank you again for choosing us. We look forward to serving you again!
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine works great. Saves time because you don’t need to vacuum first.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Get it!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! It helps a lot to keep the floor clean. You will not regret it:)
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
none
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Present this item for my working daughter, her husband likes very much to clean floor easily. I will recomend to my friend and daughter-in-law too.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Tineco 5 Works Great!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overally satisfying to clean my hardwoods, tile and LVP. I loved it so much i bought another one for our basement floors.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
A MUST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is an amazing option for every house if you want a deep clean without a massy hard work
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Superior Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a time saver...easy to use, excellent quality. I love it. Better than the Bissell crosswave. I would recommend 100%/
I would recommend this to a friend